Training Example: GoMo – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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Go Broadband
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Go Mobile
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Go Mobile
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Go Broadband
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Enter giveaway
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Upgrade to 5G
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Go to GoMoWorld
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Shop phones now
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Get eSIM
[H2] Frequently asked questions
How do I switch from my current broadband provider?Good news, if we find active Broadband when we do our checks, we will ask you to give us your UAN from your current provider and we will automatically cancel your service when we move it. If we don't detect broadband when we run our checks, we will let you know. In this case fill in the form with all the relevant details and we will get in touch with them and cancel the service for you ensuring no loss to your service. How long is my contract with GoMo?Experience freedom with a 30 day rolling contract as standard.You can leave at any time. But sure why would you want to, with a guaranteed price for life!Customer charterEffective 06 05 2026This Charter provides information on the level of customer service we commit to offer, details of any compensation and general information about our customer service. We are required to provide this Charter by the Commission for Communications Regulation (ComReg). Further information, including what you can use the Charter for, is available at www.comreg.ie/customercharter.This Charter is available to request in PDF by contacting us at any of the contact points provided here.1: Contacting usCustomer service response timesPhone:We do not offer a phone contact channel to GoMo customer service.GoMo customer service is provided on-line. Please refer to the Chat section below.Email:We do not offer an email contact channel to GoMo customer service.Web form:To access our GoMo cancellation form click here.We do not offer any Commitment on web form response times.Chat:Our GoMo care team can be contacted through Web Chat on www.GoMo.ie.Opening Hours Monday to Friday 9am to 5.30pm (excluding Bank Holidays).We do not offer any Commitment on chat response times.Post:We do not offer a post contact channel to GoMo customer service.2: Connecting a new serviceAcknowledgement time for new line connection requestsWe do not offer any Commitment on acknowledgement times for new line connection requests.Existing line connections/activationsWe do not offer any Commitment on new service activation times where there is an existing line.3: When you are due a refundOur refund policy can be accessed here.We do not offer any Commitment on refund times.4: If there is a service outagePlanned service outagesWe do not offer any Commitment on advance minimum notice within which we will inform customers of planned network outages.Unplanned service outagesWe do not offer any Commitment on times within which we will inform customers of unplanned service outages.In the event of an unplanned outage that will impact a high proportion of the GoMo customer base, we will keep you updated by means of announcements that we will communicate via our social media channels on Instagram, Meta or X.5: CompensationMandatory compensationYou can request compensation from us if we fail to meet certain obligations. This subsection details where compensation schemes are required.Switching and porting compensation schemes: Delays or other issues when moving your mobile number or switching your broadband service, including missed and delayed service and installation appointments may mean you can claim compensation.We have a switching and porting compensation scheme(s), which can be accessed here.Other compensationWe do not offer any compensation if we do not meet customer service expectations.6: AccessibilityWe are required to ensure our services are accessible. Further information is available in our accessibility page, which can be accessed here.Further accessibility information is available here.7: How we will handle complaintsWe will handle any complaints in accordance with our code of practice for complaints handling which you can access here.8: Any other informationGoMo is a ‘digital first’ brand and serves its over 400k customer base via webchat and webform. We have also created a MyGoMo area for customers to easily manage their account from moving their number, adding a SIM and much more. If you are not already registered, you can register here.Looking for help? Our webchat team are here to help you outYou can get in touch with us via webchat. Click on the chat link on our help and support site.If you’re a GoMo customer, you can start a webchat on MyGoMo.We’re available Monday to Friday 9am to 7pm (excluding Bank Holidays), Saturday & Sunday 9am to 5.30pm, Bank Holidays 10am to 5pm.

[H1] GoMo Code of Practice
[H2] GoMo Code of Practice
GoMo is committed to providing a great customer experience. The fastest way to get help is by using the FAQs and support information on our website. If you need further assistance, our customer care team is available to help.
[H2] GoMo Customer Care Contact Details
Our Care team can be contacted through webchat by clicking the chat icon.Opening Hours Monday to Friday 9am to 7pm (excluding Bank Holidays), Saturday & Sunday 9am to 5.30pm and Bank Holidays 10am to 5pm.Information about ways to contact us can also be found at https://gomo.ie/help-support/
[H2] Issue Handling
We always aim to resolve an issue in our first response, and most are sorted straight away. For example, if you call GoMo with an issue, we aim to resolve it there and then. If we need to look into it further, this may take more than one contact. If you tell us you’re not satisfied with the proposed resolution, it will be reviewed by a supervisor. If the supervisor is unavailable or unable to resolve the matter to your satisfaction, the following complaint handling steps will apply.
[H2] Complaint Handling
According to the Commission for Communications Regulation (ComReg), a complaint means: “an issue raised by an end-user to a Provider through one of the complaint handling channels in the Provider’s code of practice for complaints handling relating to the Provider’s product, service, or its complaint handling process (which includes difficulty experienced making a complaint) and either: The issue remains unresolved following an initial attempt by the Provider to resolve it and the end-user expresses dissatisfaction, orthere has been no attempt by the Provider to resolve the issue and 2 Working Days have elapsed since the issue was raised to the Provider by the end-user.If you haven’t contacted GoMo yet, please do so using the contact details set out above. This is usually the quickest way to resolve things. But if you have already done so and you tell us you’re not satisfied with how it has been handled, this will be passed directly to our Customer Resolution team. If you need to, you can log a complaint with our Customer Resolutions team through the following contact points:
[H3] Email:
complaints@gomo.ie
[H3] Phone:
Call us on: 1800 223 212Opening Hours Monday to Friday 9am to 5.30pm (excluding Bank Holidays)
[H3] Post:
GoMo Complaints, 2 Heuston South Quarter, Saint John's Road West, Dublin 8, Ireland. D08 Y42N.Please include as much of the following detail that you can:Your relevant GoMo account number (whether a current or past customer)Full name and addressEmail address (if you have one)Mobile contact number (if you have one)Nature of complaintPreferred method of contact (if you have one).As above, our Customer Resolution team operates Monday to Friday 9am to 5.30pm (excluding Bank Holidays). Complaints submitted online or by post are reviewed and responded to during those hours.
[H2] Complaint Acknowledgment
You will be provided with a complaint acknowledgment within two working days.  This will contain:Acknowledgment of the receipt of the complaint, Confirmation of the date the complaint was madeA timeframe for our response and any other steps in the processThe unique reference number to identify and track the complaint.GoMo contact details in relation to the complaint.Next steps in the processA link to the GoMo Complaints Code of Practice on GoMo.ie
[H2] Procedure for Resolving Your Complaint
We will provide a response and we will seek to provide a proposed resolution to your complaint within 10 working days.If a complaint remains unresolved after 10 working days we will provide you with:reason(s) for the delaysteps being taken in investigating and resolving the complainta provisional resolution date where availablean email address to progress the complaint in addition to any other forms of contact
[H2] Dispute Resolution
Having made a complaint through the complaints procedure outlined above, certain matters may be referred to ComReg’s formal dispute resolution procedure. To be accepted for this process, a complaint must relate to a ‘relevant dispute’. A referral may be made where:the dispute has been resolved in accordance with the Code of Practice and the complainant is dissatisfied with the resolution or the dispute has not been resolved and at least 10 working days have passed since the day on which the complaint giving rise to the dispute was first notified to GoMo.Further information about what qualifies as a ‘relevant dispute’ and ComReg’s formal dispute resolution procedure, including how to request an application form and fee payment form from ComReg, please see ComReg’s webpage
[H2] How GoMo records and tracks your complaint
We will record the following information:Name, account number, unique reference number and contact details including a phone number if available. The date the complaint was raised and dates of all communication throughout the life cycle of the complaint to final closure.A copy of the written complaint or notes made from the voice / online communications with the complainant relating to the complaint.All communications with the complainant (or notes made of voice/online communications with the complainant relating to the complaint). This includes details of the response to the complaint, final resolution and any determination in respect of the complaint with associated documentation.The complaint reference number that we provide to you is used in our complaint tracking process to identify unique complaints for the purpose of managing each complaint and for internal reporting purposes.
[H2] Credits / Refunds / Compensation
As part of the complaint resolution process, you may be entitled to a credit or a refund. You will be entitled to a credit or refund if it is established that you overpaid or were not correctly charged.  Depending on the circumstances of your complaint, we may decide that it is appropriate to provide a goodwill credit.Compensation may be payable to you if there is a failure or delay in the handling of a switch/port.  Please see the GoMo compensation scheme.The application of credits, refunds or payments is determined by the complaint handler on a case-by-case basis.  Any credit applied will be applicable on the next or following bill.  Refunds will be issued directly to your bank account if possible otherwise they will be issued by cheque.
[H2] Follow-up
If you have requested a Supervisor call back regarding an escalated issue, or have logged an official complaint, and have not received any further contact please let us know by calling 1800 223 212 (Freephone) with your reference number.
[H2] Independent Advice
You can seek independent advice regarding your complaint from any of the following:Commission for Communications Regulation1 Dockland Central,Guild Street,Dublin 1,D01 E4X0Tel: 01 804 9668E-mail: consumerline@comreg.ieThe Competition and Consumer Protection CommissionPO Box 12585,Dublin 1Tel: 01 402 5500 or fax 01 402 5501Website: www.consumerhelp.ieAdvertising Standards Authority7 Herbert Street,Dublin 2,D02 K838Tel: 01 613 7040 or Fax: 01 613 7043E-mail: standards@asai.ieSmall Claims Courts Information is available from your local District Court Offices.
[H2] European commission online dispute resolution
Under EU Regulations Consumers who have a complaint about goods or services purchased online have a right to refer their complaint to an independent dispute resolution agency which can be accessed here.

[H1] Help & Support
How can we help you today?
[H2] Browse help by topic
First, what's your question about?Broadband - Getting StartedBroadband - Tech TroubleMobile - Getting StartedMobile - Coverage & SIMMyGoMo accountBillingeSIMCancel or Moving homeLatest news & updates

[H1] Accessibility
[H2] Accessibility Statement 
GoMo is committed to making its website(s) accessible, in accordance with  European Union (Accessibility Requirements of Products and Services) Regulations 2023.  This accessibility statement applies to the following URls: https://gomo.ie/  https://my.gomo.ie/  *It does not apply to other content or websites published on any of its subdomains. These websites and their content will have their own specific accessibility statement. Both websites are designed to comply with the technical standard for websites and mobile apps, EN 301 549 v.3.2.1. This closely follows level ‘AA’ of the Web Content Accessibility Guidelines 2.2 level AA.
[H2] Hearing and speech
[H3] Irish Text Relay Service (ITRS)
ITRS makes phone calls easier, allowing those who are deaf, hard of hearing or speech impaired to make and receive calls independently. The service enables the translation of text into voice and voice into text relayed through an ITRS agent who performs the translation. It is accessible from mobile phones, tablets and PCs.Before you begin using the service you will need to register on the ITRS website.Once you have registered your phone number you can use the live chat service.
[H3] Sign Language
The Irish Remote Interpreting Service (IRIS) operates in a sign language relay service. This service enables the translation between sign language and speech, empowering those who are deaf, hard of hearing or speech impaired to make and receive calls independently. This is done through an IRIS agent who performs the translation through a video calling link between the customer and the SLIS agent. For more information see https://slis.ie/
[H3] Real-time text (RTT)
Real-time text (RTT) lets you communicate during a mobile phone call by text as well as voice. RTT is available to GoMo customers and is of particular benefit to people who are deaf, hard of hearing, or have speech limitations. RTT calls are treated as standard voice calls using any available call allowance or otherwise charged at the applicable rate for the number dialled.RTT is available on the 4G/5G mobile network and on eir WiFi calling. It is limited to calls made between two numbers on the same mobile network. The availability of RTT may depend on the age and origin of your device. For details on availability and on how to set up RTT on your device, please consult the user manual for your device or the manufacturer website.
[H3] 112 Emergency SMS Service
The 112 SMS service allows a person that is deaf or hard of hearing to send an SMS text message to the Emergency Call Answering Service (ECAS) which will be relayed to An Garda Síochána, the Ambulance service, the Fire service, or the Irish Coastguard.You must register for the service and you can find out how it works on www.112.ie.
[H3] Free directory enquiries (DQ) service ‘196’
You can avail of free directory enquiry service by dialling 196. To register for this service Freephone 1800 574 574.To use the DQ service, dial 196. An agent will ask you to validate your use of the service by quoting your PIN number and your name. You will then be able to request a phone number by providing the name and address of the person/company whose number you require.
[H3] Reading bills and other information
Online: View your bill online, this facility enables you to enlarge any page of your bill for ease of reading. You can pay your bill using MyGoMo. To register, you must have an email address. Once you have registered with us you can view, analyse and pay your bill online by Debit or Credit Card, or set up a direct debit.Bills in Braille: GoMo provides a service for customers who wish to receive their bills in Braille – Contact us to request this.
[H3] Dexterity and Mobility Supports
Large buttons to aid accuracy in entering numbers and textSpeech based commands allowing hands free dialling and control of key phone featuresPredictive text with swipe entry mode to simplify text entryWireless headset connectivity and loudspeaker functions allowing use of the phone without having to hold itMobile Phones to Match your Requirements – Accessibility AppsAccessibility Apps are available to assist users finding the most useful mobile phone and tablet to match your requirements. The Global Accessibility Reporting Initiative (GARI) website provides a central source of information on mobile phones and apps, setting out the features that are available on a wide selection of devices and apps.  This provides a useful guide in selecting the phone that best suits your needs.For guidance on Phones & Tablets go to www.gari.info/findphones.cfm Find guidance on Mobile Apps go to www.gari.info/findapps.cfm For information on our mobile plans click here.All smartphone handsets sold by GoMo have Apple iOS or Android OS and therefore have many in-built accessibility features.You can view the range of accessibility features available on your smartphone on Apple accessibility information or Android accessibility information.Additional accessibility features will depend on the manufacturer of your device. We recommend that you consult the manufacturers' accessibility information before purchasing a mobile device to ensure that the device contains the features that you require Samsung, Apple, TCL, Xiaomi, HMD.
[H2] Customer Support
GoMo provides support to customers online at Contact UsYou can avail of the following services via MyGoMo:View your current billPay us by Debit / Credit CardOrder a product or serviceSee your orderManage your contact  preferences while you are a customer and when you are not
[H2] Customer Complaints Handling Procedure
GoMo operates a Code of Practice that is designed to foster open and fair dealings with respect to the handling of complaints.  The Code outlines the standards that apply to the handling of complaints by GoMo.  For more information click here.
[H2] Registering your requirements – Choosing the Pricing, Communications Medium and Billing Medium that Best Suits You
You can get full details of the plans on offer on www.gomo.ie. When you apply for service with GoMo, you can manage your billing and how GoMo may contact you in respect of our latest offers, which includes no contact or contact via one or more of phone calls, SMS, email and by post.  You can manage these preferences in your MyGoMo account.
[H2] Terms and Conditions
To view general terms and conditions and related terms and conditions to your services visit our terms page.
[H2] Learn More about Your Data
We want to give our customers the best possible experience. To do so, we need to collect personal data from you for certain processes such as providing a service and when you enquire about our services. Find out more about what we do with your data.
[H2] GoMo Subject Rights Request Form
Please help us to identify the information you require
[H2] Useful Links
Please see below a list of other organisations that may be of interest:National Disability Authority (NDA)Commission for Communications Regulations (ComReg)Disability Federation of Ireland (DFI)National Council for the Blind of Ireland (NCBI)