Training Example: Influx – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1]
Customer Support, Done.

Support excellence that helps growing brands scale with fast, flexible, 24/7 customer service. The best agents answering tickets for you on simple month to month plans.

We work with brands from startup to scale
1-2 agent teams • Full-size teams • Enterprise

[H2] The experts in on-brand 24/7 support, since 2013.

The #1 on demand partner for global CX teams, driving 95%+ CSAT.

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Multi-award winning cleaning brand. Over 100,000 5 star reviews.
See the 5 star reviews →

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The #1 health app helping people become their best selves.
See our YAZIO case study →

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Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →

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Six brands, one streamlined customer service solution.
Read the case study →

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Premium fashion achieves global growth.
Read the case study →

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Blenders scales 24/7, globally with Influx Read the case study →

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Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →

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Fast, on-brand support to major global sporting events.
How we help SaaS & tech →

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24/7 multilingual support driving 5-Star reviews globally
Read Sunstransfers case study →

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ResetSmile optimizes customer support with Influx Read the case study →

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Multi-award winning cleaning brand. Over 100,000 5 star reviews.
See the 5 star reviews →

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The #1 health app helping people become their best selves.
See our YAZIO case study →

[IMG: Testimonial Visual]

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Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →

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Six brands, one streamlined customer service solution.
Read the case study →

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Premium fashion achieves global growth.
Read the case study →

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Blenders scales 24/7, globally with Influx Read the case study →

[IMG: Testimonial Visual]

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Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →

[IMG: Testimonial Visual]

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Fast, on-brand support to major global sporting events.
How we help SaaS & tech →

[IMG: Testimonial Visual]

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24/7 multilingual support driving 5-Star reviews globally
Read Sunstransfers case study →

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ResetSmile optimizes customer support with Influx Read the case study →

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[H2] A support operation that grows with you

Scalable teams with top 1% agents who know how to embrace your brand.

[H4]
Add capacity
Add 1-2 agents to clear the backlog, handle seasonal spikes or just share the load.

[H4]
Launch a team
Launch dedicated, multi-agent teams to fully manage your entire support experience.

[H4]
Go enterprise
A boutique brand experience at a large scale. A complete solution to enterprise brands.

Scale up and down as you need on monthly plans. See how pricing works →

[H4]
Lara,
Customer Support,

4 yrs
with Influx

[H2] Service excellence with fully managed support
We’re a complete operation on demand. Through three levels of management we get to know your organisation inside out, so you can scale up without compromising quality.
More about team management →
and high-performance teams →

[H4]
Gabriel,
Recruiter,

5 yrs
with Influx

[H2] AI agents + human support, working as one
We run AI-first support where automation and human agents operate as one team. AI resolves high-volume conversations when appropriate, while Influx specialists handle Tier 1 and Tier 2 with full context and accountability.
Find out more about AI agent management →
Read more about Support as a Service →

[H4]
Monifa,
Team Leader,

6 yrs
with Influx

[H2] Start in one week
Start as early as next week with no lock-in commitments. Agents are pre-trained and ready to go so you can focus on growth.
How we can launch and scale in 1 week →

[H2]
Case studies

See how companies work with Influx to deliver flexibility and scale.

24/7 Australasian support with 100% CSAT

View case study

Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT

View case study

93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions

View case study

24/7 coverage with back office support for data entry and data support

View case study

From Germany to 150 countries and 20 languages with 94% CSAT

View case study

[H2] Flexible support team benefits

See how companies work with Influx to deliver flexibility and scale.

[H4]
Scale fast
Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.

[H4]
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.

[H4]
Improve automatically
Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.

[H4]
No commitments
No lock-in contracts. No upfront fees. Simple month to month pricing, and the flexibility to scale your team up and down as you need.

[H4]
Prepare for the future
Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.

[H4]
Start in one week
Agents are pre-trained and ready to go. Get in touch with our onboarding team to clear the inbox now or launch a long-term solution.

[H2]
Delivering a flexible customer experience on brand and at scale

Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.

Ready to try Influx?

Contact Sales

[H2]
Meshki x Influx deliver 95% CSAT with an ethical, 24/7, near-shore model

[H4]
See how MESHKI supported global growth

Partnered with Influx since 2023

Exceptional service! The return process for Meshki was easy to navigate & quick to deliver results. The person who helped me was understanding and provided excellent customer service. You can tell the people who work for Meshki truly care about the satisfaction of their customers!

Tayler, Meshki Customer

See how MESHKI achieved >90 CSAT while working with Influx. Read the case study →

[H2] More solutions

[H4]
eCommerce and Retail

[H4]
Startups

[H4]
SaaS

[H4]
Personal brands

[H4]
Start in one week
Agents are pre-trained and ready to go. Get in touch with our onboarding team to clear the inbox now or launch a long-term solution.

[H4]
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.

[H4]
Scale fast
Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.

[H4]
Prepare for the future
Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.

[H3]
Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with
experienced 24/7 support teams working month to month.

[H1]
Client Testimonials

Growing companies trust Influx to scale their support, strengthen their brand and delight customers.
Read on to see how sample companies flex and scale with Influx.

Influx is ready in 1 week and scales quickly. Easy pricing →

Since partnering with Influx, our team has been able to handle the increasing demand across our six brands with ease. The dedicated agents truly understand the unique needs of each brand, and their support has been crucial, especially during peak seasons. Influx has become a true extension of our team, and we can always count on them to deliver the level of service our customers expect.

Kristina Wilson
Director of Customer Operations, JS Group

See how Influx supports JS Group.

"Influx became a seamless extension of our team from day one, matching our brand voice, knowing when to act and when to escalate and keeping us in the loop proactively. Our agents hit perfect CSAT scores within their second week live and their output consistently complements our own internal team."

Carly Santana
Head of Sales, Melinda Maria

“Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them. It feels like we are one team working toward the same goals. Thanks to Influx we deliver more consistent and professional customer support, which has positively impacted our brand.”

Anna Perez
Customer Service Manager, Suntransfers

See how Influx support Suntransfers.

“Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care and consistency. With Influx, our brands tone of voice stays strong and our users feel the difference.”

Giverny Connor
User Success Specialist, YAZIO

The #1 health app helping people become their best selves.
See our case studies →

“Influx consistently delivers for Reset Smile - even under pressure. When call volume surged to 160 calls a day, their team ensured every missed call was returned and every customer supported. They also proactively helped us clear ‘on hold’ cases by personally guiding customers through missing documentation over the phone. Their ability to solve problems quickly, maintain service during disruptions, and uphold our warm, inviting brand voice has made them a trusted extension of our team.”

Justin Marks
CEO & Founder, ResetSmilie

See how Influx supports ResetSmile.

Influx has made a huge impact at Tipsy Elves. Their attention to detail and organization is unmatched. Influx has the ability to maintain the quality of service no matter how much we expand the team. They’ve made our Holiday season much more enjoyable and efficient. Customers are happy, and we’re happier!

Stefani Salazar
Customer Service Manager, Tipsy Elves

Tipsy Elves scales support during peak season
Read the case study →

“Influx has enabled Amber to scale confidently. From two agents to a fully structured team with leadership layers, they’ve supported our growth as ticket volumes increased from 3,500 to 5,000+ per week. Their team operates seamlessly within our systems, while consistently meeting productivity expectations. Influx provides the operational stability we need to support our customers and continue growing our renewable energy offering.”

Neil Luo
Chief Operating officer, Amber Electric

“While growing like crazy, we needed an outsourcing partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting and workflows. Influx nailed it with their flexible service model, exceptional agents and trusty management layer that felt like an extension of our own management team.”

Dane Burgess
Senior Director of Operations & Support, Linktree

Read the case study →

"Influx’s quality of work and positive attitude is the perfect solution to provide that first line of support for our customers 24/7, globally. Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."

Isaac Byers
Customer Service Manager, Meshki

Read the case study →

“During a period of rapid growth, Influx.com scaled our CX team quickly with high quality agents who cleared our backlog and brought a proactive, solutions focused mindset. What I value most is the direct access I have to the team open communication and regular catch ups ensure we’re always aligned with our evolving business needs.”

Nick Bowker
CX Lead, Koh

The eco-conscious brand maintaining customer trust with fully managed Human + AI support.See our Koh case study →

“Working with Influx has been an absolute game changer for our organization. From the very first day, the professionalism and proactive communication raised the bar for what we expect from a support partner. The team combines deep technical expertise handling everything from complex network troubleshooting to rapid incident response with a genuine focus on relationships, making every interaction smooth and productive. Clients consistently praise Influx agents for their professionalism, empathy, and clear communication. That level of service has become a true differentiator for our brand. Ultimately, Influx has become a cornerstone of our promise to deliver seamless, high quality service.”

Thomas James Worrall
Technical Engineer & Global Support Lead, QSIC

"Influx has been a trusted partner to Corpay for over four years, supporting our ANZ Fleet business with both digital customer service and, more recently, phone support. They consistently meet or exceed our SLAs, and they do so with professionalism, attention to detail, and a level of efficiency that's truly impressive. What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience. I never have to worry about whether they're delivering — they just get it done. Their team is dependable, responsive, and committed to high quality outcomes. We see them as a natural extension of our own, and I wouldn't hesitate to recommend them."

Michael Flewellen
Customer Service Director , Corpay

Read the case study →

“Influx has been a key partner in helping us scale without compromising on service.Their flexible, high quality team delivers consistent results we can rely on. With Influx handling support, we’ve stayed focused on growth.They’ve truly elevated the customer experience at Autopilot.”

Dan James
Head of Customer Support, Autopilot

"Before working with Influx and going through the onboarding process, I was admittedly a little nervous about someone outside of my company being able to deliver and understand our internal processes. But, in the past few months, our Influx Agent has been nothing but a value-add to our company! She is always on top of her duties and represents our company in the exact way we want to be represented to our clients. I have been so impressed that we are already in conversations with sourcing a second agent from Influx!"

Tyler Madden
Membership Operations Director, Brand Builders Group

"Influx's ability to outperform even office based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.
We look forward to a future of continued collaboration, where together, we can achieve new heights of success."

Yousef Ahmad
Customer Support Manager, Clipboard Health

The US based Healthcare App keeping Hospitals & staff connected.
See our Clipboard Health case study →

"Beyond the outstanding agents, the operational and quality management features of the partnership were comprehensive and beneficial. These features provided additional assurance that everything was operating smoothly. I strongly recommend that any organizations seeking a flexible, cost-effective, and high quality BPO team consider partnering with Influx."

Josh Carpenter
Snr Director of Customer Support, Arkestro

"Partnering with Influx has been a game changer. They’ve taken over 99% of our customer support, which has allowed me to focus fully on growing the business. The Influx team is professional, reliable, and impressively well versed in our complex product. Communication is seamless, response times are fast, and the quality of service has elevated how customers perceive our brand. I’m truly satisfied and see this as a long term partnership."

Viktor Emeljanov
CEO , Baumer Technologies

"The Influx team has been an invaluable asset to our department. Their ability to consistently deliver accurate, timely, and client-focused information has greatly enhanced our service delivery. Since partnering with them, we’ve seen a significant reduction in response time backlogs, which has allowed my team to refocus our efforts on core responsibilities, particularly the allocation of sign language interpreters to clients. The Influx team consistently demonstrates exceptional professionalism, serving as outstanding representatives of our organisation in every interaction. Their contribution has made a measurable difference, and we deeply value the partnership"

Lei Minici
Team Lead, Expression Australia

"My first year at CASELY was tough. We had just experienced a seriously high-growth holiday season and were finding it a challenge to respond to customers fast enough. Partnering with Influx has been a game changer! Within our first month ,we were able to reduce our response time from ~10hrs. to 1hr.
CASELY has grown 16,594% over the last 3 years – and having that extra layer of support has been instrumental in bringing our CX to the next level."

Laurin Thompkin
Head of Customer Support, CASELY

Read the case study →

[H2]
"Influx has made all the difference in our metrics and in the satisfaction of our customers. It's a great solution."

Natalie Fockel, Director of Customer Experience at Michael Hyatt & Company

“We had a pretty major growth spurt during 2020 – Covid paired with the usual seasonality of online retail meant we were finding it a challenge to get on top of the backlog. Influx has been a fantastic addition to our operation.
In 2020 our internal team went remote and Influx’s remote, work from home solution was able to fit in seamlessly without missing a beat. It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”

Brianne Henderlong
Community Experience Director, Threadless

Threadless is a 3-sided eCommerce marketplace connecting artists, consumers, printers and distributors.
Read the case study →

"The number one reason I like working with Influx is because it’s simple. They work with you to make sure you’re doing what’s best for your company in your eyes."

Read the case study →

"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."

Jessica Warren
Global Support Manager, 99designs by Vista

Read the case study →

"Getting started with Influx was really easy. We started with a simple Support as a Service team, which has now become a 5+ agent dedicated team working alongside Support as a Service agents. We’re now delivering fast resolutions at all hours, across all channels, while covering seasonal bumps and launches."

Erin Sprinkle
Head of Customer Care, MotorTrend Group

MotorTrend Group specializes in enthusiast brands MotorTrend, Hot Rod and Roadkill. Read the case study →

“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx. We staff externally first – going heavy with Influx, and as light as we can with everything else.”

Lexi Horn
Director of Customer Success, Blenders Eyewear

Read the case study →

“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality. This past year, we saw a significant spike. Working with Influx, we managed to support that spike seamlessly with their end-to-end solution.”

Pascal Klein
Co-founder, Asana Rebel

Read the case study →

"Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers."

Andi Ancheta
VP of Customer Success, Karbon

Raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study →

"We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn't have had such a successful Q1 without Influx's help."

Shannon Vilmin
Vendor Operations Specialist, ClassPass

Transforming the fitness industry, ClassPass has raised $285 million Series E funding in January 2020. Read the case study →

"Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex inquiries and build cadence in delivering quality responses while our company goes through continuous change and growth."

Angela Trinidad
Director of People and Culture, Sendle

Read Sendles case study →

[H2]
Driving Growth with CX on Demand

See how companies work with Influx to deliver flexibil

[H1]
Influx pricing

Use our simple, pay-as-you go pricing model to match cost with revenue. All plans include training and management with month to month flexibility.

Need 20+ agents? Easy efficiency at scale →

[H2] Trusted CX partner, from startup to scale.

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Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →

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"Influx has had a hugely positive impact on our operation and ultimately our customers."
Read the case study →

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24/7 multilingual support driving 5-Star reviews globally
Read Sunstransfers case study →

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What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience."

[IMG: Testimonial Visual]

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"The Influx team is professional, reliable, and impressively well versed in our complex product. I’m truly satisfied and see this as a long term partnership."

[IMG: Testimonial Visual]

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The US based healthcare app keeping Hospitals & healthcare staff connected.
Read the case study →

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Fast, on-brand support to major global sporting events.
How we help SaaS & tech →

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"Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours."

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On demand, 24/7, omnichannel support
See our Motortrend case study →

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Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT
See our Threadless case study →

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Fast, on-brand support to major global sporting events.
How we help SaaS & tech →

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Tipsy Elves scales support during peak season
Read the case study →

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ResetSmile optimizes customer support with Influx Read the case study →

[IMG: Testimonial Visual]

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Six brands, one streamlined customer service solution.
Read the case study →

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The #1 health app helping people become their best selves.
See our YAZIO case study →

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Premium fashion achieves global growth.
Read the case study →

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Find out how we support scaling brands customer experience globally.

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Blenders scales 24/7, globally with Influx Read the case study →

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Casely improves CSAT with Influx
Read the case study →

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End-to-end eCommerce support on demand Read the case study →

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Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →

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The eco-conscious brand maintaining customer trust with fully managed Human + AI support.
See our Koh case study →

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"We absolutely crushed our year over year SLAs, responding to customers quicker than ever before."
Read ClassPass case study →

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"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."

[IMG: Testimonial Visual]

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"The team combines deep technical expertise handling everything from complex network troubleshooting to rapid incident response with a genuine focus on relationships."

[IMG: Testimonial Visual]

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“With Influx handling support, we’ve stayed focused on growth.They’ve truly elevated the customer experience at Autopilot.”

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"The frontline support team provided by Influx has been a pivotal component of our growth strategy as a B2B/Enterprise startup."

[IMG: Testimonial Visual]

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Multi-award winning cleaning brand. Over 100,000 5 star reviews.
See the 5 star reviews →

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"The Influx team consistently demonstrates exceptional professionalism, serving as outstanding representatives of our organisation in every interaction."

[IMG: Testimonial Visual]

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Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →

[IMG: Testimonial Visual]

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"Influx has had a hugely positive impact on our operation and ultimately our customers."
Read the case study →

[IMG: Testimonial Visual]

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24/7 multilingual support driving 5-Star reviews globally
Read Sunstransfers case study →

[IMG: Testimonial Visual]

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What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience."

[IMG: Testimonial Visual]

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"The Influx team is professional, reliable, and impressively well versed in our complex product. I’m truly satisfied and see this as a long term partnership."

[IMG: Testimonial Visual]

[IMG: Logo]

The US based healthcare app keeping Hospitals & healthcare staff connected.
Read the case study →

[IMG: Testimonial Visual]

[IMG: Logo]

Fast, on-brand support to major global sporting events.
How we help SaaS & tech →

[IMG: Testimonial Visual]

[IMG: Logo]

"Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours."

[IMG: Testimonial Visual]

[IMG: Logo]

On demand, 24/7, omnichannel support
See our Motortrend case study →

[IMG: Testimonial Visual]

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Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT
See our Threadless case study →

[IMG: Testimonial Visual]

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Fast, on-brand support to major global sporting events.
How we help SaaS & tech →

[IMG: Testimonial Visual]

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Tipsy Elves scales support during peak season
Read the case study →

[IMG: Testimonial Visual]

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ResetSmile optimizes customer support with Influx Read the case study →

[IMG: Testimonial Visual]

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Six brands, one streamlined customer service solution.
Read the case study →

[IMG: Testimonial Visual]

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The #1 health app helping people become their best selves.
See our YAZIO case study →

[IMG: Testimonial Visual]

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Premium fashion achieves global growth.
Read the case study →

[IMG: Testimonial Visual]

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Find out how we support scaling brands customer experience globally.

[IMG: Testimonial Visual]

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Blenders scales 24/7, globally with Influx Read the case study →

[IMG: Testimonial Visual]

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Casely improves CSAT with Influx
Read the case study →

[IMG: Testimonial Visual]

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End-to-end eCommerce support on demand Read the case study →

[IMG: Testimonial Visual]

[IMG: Logo]

Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →

[IMG: Testimonial Visual]

[IMG: Logo]

The eco-conscious brand maintaining customer trust with fully managed Human + AI support.
See our Koh case study →

[IMG: Testimonial Visual]

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"We absolutely crushed our year over year SLAs, responding to customers quicker than ever before."
Read ClassPass case study →

[IMG: Testimonial Visual]

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"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."

[IMG: Testimonial Visual]

[IMG: Logo]

"The team combines deep technical expertise handling everything from complex network troubleshooting to rapid incident response with a genuine focus on relationships."

[IMG: Testimonial Visual]

[IMG: Logo]

“With Influx handling support, we’ve stayed focused on growth.They’ve truly elevated the customer experience at Autopilot.”

[IMG: Testimonial Visual]

[IMG: Logo]

"The frontline support team provided by Influx has been a pivotal component of our growth strategy as a B2B/Enterprise startup."

[IMG: Testimonial Visual]

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Multi-award winning cleaning brand. Over 100,000 5 star reviews.
See the 5 star reviews →

[IMG: Testimonial Visual]

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"The Influx team consistently demonstrates exceptional professionalism, serving as outstanding representatives of our organisation in every interaction."

[IMG: Testimonial Visual]

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[H4]
Daniel,
Dpt. Delivery Manager,

8 yrs
with Influx

[H2] Contract options that match your margins
Be ready for growth, exactly when you need it. Whether it’s preparing for seasonal spikes, 24/7 coverage, or an extension to your internal team, we offer fully flexible month-to-month contracts across all channels like chat, voice, and social media.
For full channel capabilities, get in touch →

[H4]
Shanna,
Delivery Director,

10 yrs
with Influx

[H2] Management and training included
Reduce your management overhead while improving service flexibility. Our end to end management system helps us hire, onboard, train and scale employees quickly to save you time and money. Fully managed support as you need them with no hidden fees.
For exact price breakdowns, get in touch →

[H4]
Monifa,
Team Leader,

6 yrs
with Influx

[H2] Save time and money with seamless integrations
Launch faster while we seamlessly connect to your existing helpdesks and social channels. Save time and money on lengthy onboarding processes and get fully up and running in less than one week without setup and connection fees.
For exact technical integrations, get in touch →

[H4]
Renardo,
Team Leader,

7 yrs
with Influx

[H2] Expert support that’s accountable and affordable
Curb burnout and give your in-house team room to breathe. As an outsourced support partner, we act fast to match your voice, values and style. Serve your customers with the same quality of service as you would – without breaking the budget.
For exact customer support plans, get in touch →

[H2] How Influx works

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1. Tell us your business needs
Detail your support needs in our get a quote form, our team will get in touch to set up a call.

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2. We build your tailored solution
Work with our sales team to create a customized CX plan that best fits your support needs.

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3. Get started in 1 week
We handle the onboarding and training - so you can prepare to scale in as little as one week.

[H2]
Flexible support solutions, customized to your business needs.

See how Influx builds full-service, fully-managed customer support solutions for growing businesses, everywhere.

Ready to try Influx? Contact sales →

[H2]
Meshki supports 589% business growth with 24/7 global CX support

[H4]
How an ethical follow-the-sun model delivers top tier results

Partnered with Influx since 2023

Exceptional service! The return process for Meshki was easy to navigate & quick to deliver results. The person who helped me was understanding and provided excellent customer service. You can tell the people who work for Meshki truly care about the satisfaction of their customers!

Tayler, Meshki Customer

See how MESHKI achieved >90 CSAT while working with Influx. Read the case study →

[H2]
Frequently Asked Questions

How is pricing structured?

Pricing is based on ticket volume and scope. For teams handling 500+ tickets per month, pricing is a predictable monthly fee. We can evaluate pricing for your organisation in a short discovery call.

What’s included in the base cost (training, QA, reporting, technology, management)?

Influx is a fully-managed solution. You pay per agent but you’re getting access to a complete support operation where the single agent is doing the daily work, while regularly managed by a team leader (included), who’s managed by a service manager (also included). Influx also provides consistency. So if the agent quits, we bring in a new agent in 1 week. Same for the team leader. Influx clients get consistent outcomes and automated improvements - more resolutions, improved resolution rate, improved CSAT - while paying per agent.

How does pricing differ for level 1 agents vs. level 2 agents and technical specialists?

It depends on the speciality required, but level 2 agents usually cost 15-20% more than level 1 agents. Custom-recruited technical specialties - IT specialists or Shopify API experts for example usually cost around $17/hour. Contact us for custom solution pricing though or a quick demo - pricing depends on scope of work and the product they’re supporting. Highly technical products typically require a more specialized agent doing level

[H1]
Dedicated support teams

Complete support teams and operations dedicated to your brand, delivering exceptional support 24/7/365.
Start with 1 agent or a team of 30+. Flex up or down with month-to-month plans.

Teams improve automatically with dedicated CX managers, training and QA.

[H2] Trusted by growing brands, from startup to enterprise

Complete support ops, done for you. From the best people to the smartest AI.

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How top beauty brands deliver omnichannel CX globally.
Find out how here →

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Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →

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Premium fashion achieves global growth.
Read the case study →

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On demand, 24/7, omnichannel support
See our Motortrend case study →

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How top beauty brands deliver omnichannel CX globally.
Find out how here →

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Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →

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Premium fashion achieves global growth.
Read the case study →

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On demand, 24/7, omnichannel support
See our Motortrend case study →

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[H3] Complete support ops for growing brands
Scalable solutions with top 1% talent and done-for-you systems, built to power your growth.

[H3] Human + AI
Top 1% agents paired with custom trained AI

[H3] Fully managed
AI models, people & processes managed end-to-end

[H3] Follow the sun
Globally distributed 24/7 nearshore teams, not just one location

[H3] Monthly flexibility
Simple monthly plans with no lock-ins and no hidden fees

[H3] Launch in 1 week
Go live fast with with launch-ready teams & expert managers
Scale up and down as you need on monthly plans. See how pricing works →

[H2] An extension of your team (and brand)
Extend your in-house team with a support operation that's trained to live and breathe your brand voice. Manage your inbox with dedicated teams trained to respond to customers exactly as you would.
See how Meshki built a team with Influx to effectively learn their brand voice and unique style.
Read the case study →

[H4]
Gabriel,
Recruiter,

5 yrs
with Influx

[H2] On-demand flexibility and scale
Choose your coverage and build your team based on your current business needs. Flex up and down as needed with operational flexibility. Scale easily with simple month to month pricing and no lock-in contracts.
Ready to learn more? Get in touch →

[H4]
Atika,
Customer Support,

5 yrs
with Influx

[H2] Launch fast with confidence
With 1000+ support experts and managers around the world (and comprehensive brand training), Influx.com is ready to launch as soon as you are.
See how 99designs partnered with Influx to create an on-brand support team with consistent culture, standards, and performance.
Read the case study →

[H4]
Shanna,
Delivery Director,

10 yrs
with Influx

[H2] Management and training included
Get flexible support on-demand and on your terms. Each support member reports to a local manager, while a brand specific CX manager keeps your team upskilled on your offering. From training to QA, teams are fully managed by us to meet your customer needs.
How we learn your business →

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Proven results from dedicated teams

See how companies work with Influx to deliver better CX.

Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT

View case study

24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents and back office support

View case study

24/7 multilingual omnichannel support

View case study

Read more client testimonials or case studies

[H2]
A flexible support operation, built for growth

See how Influx builds full-service, fully-managed customer solutions for growing businesses, everywhere.

Ready to try Influx? Lets chat →

[H3]
Resources for scaling customer support

Research
Top 10 reasons to switch BPO partners (with examples)

Read the blog →

Resources and Guides
A 5-phase playbook to onboard an Outsourced Support Team

Read the blog →

Customer Experience
How leading fashion brands build CX that scales

Read the blog →

Customer Experience
The Al customer support model that actually works

Read the blog →

Research
Gorgias Al performance benchmarks for CX teams

Read the blog →

Best Practices
What is AI agent management? A guide for CX teams

Read the blog →

Ready to learn more? Let's talk!

[H2] You're in good company

Want to learn more about how we can connect to your systems?
Chat with sales

[H2] More solutions

[H5] eCommerce and Retail

[H5] Sales teams

[H5] Startups

[H5] SaaS support

[H5] Live chat

[H5] Support as a Service

[H5] After hours

[H5] How it works

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Ready to build a dedicated support team?

Create a fully managed support operation that grows with your business, without long-term lock-in.