Training Example: AnswerFirst – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H2] We’re a top-rated answering service with hundreds of 5-star reviews.
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Connect Your Customers With Answers
[H2] Real people providing exceptional customer service via 24/7 live answering.
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Use our live answering service and inbound call center services to maximize your business opportunities and prepare for the unexpected. We can answer your calls, emails and web chats, 24 hours a day, 7 days a week. Our live, U.S.-based representatives allow you to be available to your customers at all times and in all ways! Speak with our Business Development Specialists to learn how AnswerFirst can help your business. Call Us: 1-800-645-2616Call Us: 1-800-645-2616Enjoy our team of U.S-based Customer Service Professionals to promptly and efficiently handle your customer inquiries and complaints. Our professionals are trained to manage high call volumes, resolve issues swiftly, and provide the personal touch your customers expect. By trusting us with your customer service needs, you can be confident that every inquiry will be addressed with efficiency, professionalism, and care—24/7. About AnswerFirstAbout AnswerFirst
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[H2] Why choose AnswerFirst?
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[H3] Live call answering (no AI bots)
Real people answer your calls 24/7, delivering personalized service with professionalism & care.
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[H3] 100% U.S.-based receptionists
Every call is answered by highly-trained professionals located exclusively in the United States.
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[H3] 90% of calls answered on the 1st ring
Fast response times mean your customers get help right away. No hold times or frustrating delays.
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[H3] Pay-as-you-go pricing
Only pay for what you use. No contracts, no confusion & rates that adjust with your call volume.
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[H3] Premier White Glove support
1-on-1 support from a White Glove Specialist who helps set up your account & provides ongoing support for a min. of 45 days.
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[H3] Free portal for account management
Easily view & manage your account with a simple, user-friendly portal built for transparency. Customize Our Services to Meet Your Unique Business Needs
[H2] Outsource your business communications to our U.S.-based customer service professionals.
AnswerFirst is the perfect partner for handling 24/7 communication, after-hours calls, overflow, special projects, and any other instance where you need to provide live answering coupled with superior customer service. No matter your specific requirements, we can customize our services to meet your business communication and customer service needs.
[H3] Answering Services
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[H3] 24/7 Answering Services
Stop Missing Important Phone Calls for Your Business
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[H3] Dispatching
Relay Critical Information Immediately for Prompt Resolution
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[H3] Scheduling & Reservations
Leave Appointment Setting to Us & Focus on What Really Matters
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[H3] Systems & Equipment Monitoring
24/7 Oversight to Catch Important Alerts That Need Quick Action
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[H3] Virtual Receptionist
Support Your Customers from Anywhere, Anytime, All the Time
[H3] Contact Center Services
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[H3] 24/7 Inbound Call Center
U.S-Based Customer Service Professionals for Your Calls
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[H3] Customer Service & Returns
Outsource Your Customer Service to Our Team of Professionals
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[H3] Employee Callout & Help Line
A Dedicated Number With 24/7/365 Support for Your Employees
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[H3] 24/7 Help Desk
Optimize Your Customer Support Processes & Increase Satisfaction
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[H3] Order Entry & Support
Improve Order Efficiency & Reduce Errors or Mishaps Proven Results, Happy Clients
[H2] Discover the benefit of using AnswerFirst.
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“I have been using AnswerFirst for years. They have been an amazing help for incoming communications across multiple businesses.I have recommended them to others that have had 5 star experiences every time. It is rare to find a company that continues to improve year after year in their service and customer support. I wholeheartedly recommend them.” Jon C.
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“The Customer Service Professionals are friendly and knowledgeable, and they handle all of my calls with ease. I appreciate that they are always available, even during off-hours, and that they are able to provide me with detailed reports on all of my calls. Overall, I highly recommend AnswerFirst for any business looking to improve their customer service and streamline their operations.” Jennifer M.
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“I’ve used AnswerFirst for over 10 years. It has been 100% effective for my business. It frees me up and filters out unwanted sales calls. It gives small businesses like mine a larger professional footprint.” Michael A.
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“We’ve used AnswerFirst for many years and they are outstanding! Our intake call system is complicated, and the folks at AnswerFirst understand and execute our call protocol with precision and speed. Their support assistance is second to none.” Heidi H.
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“We’ve been using AnswerFirst for almost a year for a side business. They are consistent in answering the phone and any time we need help, they’re amazing.” Troy Ramey See All ReviewsSee All Reviews Flexible Answering Services for Different Business Needs
[H2] We work with businesses in every industry.
[H3] Agriculture
[H3] Healthcare & Social Care
[H3] Real Estate, Rental & Leasing
[H3] Arts & Entertainment
[H3] HVAC & Air Conditioning
[H3] Services (Electrical, Plumbing, Etc.)
[H3] Construction & Cleaning Services
[H3] Information Technology
[H3] Small Business
[H3] Corporate Management
[H3] Manufacturing
[H3] State & Local Government
[H3] E-Commerce
[H3] Mining
[H3] Transportation & Storage
[H3] Educations Services
[H3] Political
[H3] Utilities
[H3] Federal Government
[H3] Professional & Scientific
[H3] Waste Services
[H3] Finance & Insurance
[H3] Legal, Law Firms & Lawyers
[H3] & Many More…
[H3] Serving thousands of businesses around the globe.
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Human-Powered, Tech-Enhanced
[H2] Where people & technology converge.
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[H3] Client Web Access (CWA) Portal
The CWA Portal allows for secure and convenient management of your answering service needs and preferences. Whether you need to adjust on-call schedules, monitor service performance, or integrate with your business systems, our portal ensures you have the tools and information you need at your fingertips.
[H4] Manage Your Messages
View, respond to, and organize messages taken by AnswerFirst. Easily prioritize and track important communications to ensure timely responses and maintain seamless customer interactions.
[H4] Control Your Account
Take charge of your account by updating critical information such as contact details, on-call schedules, and service preferences. Tailor the settings to align with your operational needs and ensure uninterrupted service.
[H4] Access On-Demand Reporting
Gain insights into your service usage with detailed call logs, comprehensive reports, and performance metrics. Use this data to assess service effectiveness and make informed decisions to enhance customer satisfaction.
[H4] Configure Integration Settings
Configure and maintain API integrations with your existing business software directly through the portal. This ensures smooth data transfer and synchronization across platforms, streamlining your workflow and improving efficiency.
[H4] Keep Track of Billing and Invoicing
Review and manage your billing statements, invoices, and payment history all in one place. Stay informed about your account balance and ensure timely payments without the hassle
[H4] Get Support
Access a wealth of resources, including FAQs and support documentation, to quickly find answers to your questions. If you need further assistance, our support team is just a click away, ready to help you resolve any issues. Connect With Your Existing Business Software Whether you need basic data entry or advanced data interaction for your business, our call center software integrates seamlessly with your existing tools. We offer flexibility with both API and Zapier integration options, ensuring real-time data updates, reducing manual tasks, maintaining software security, and keeping your operations running smoothly. See All IntegrationsSee All Integrations
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[H2] Ready to discuss how AnswerFirst can help your business?
Our Business Development Specialists are ready to answer any questions you have about our answering services and provide you with all the information you need to get started with AnswerFirst. Call Now: 1-800-645-2616Call Now: 1-800-645-2616
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[H2] Ready to discuss how AnswerFirst can help your business?
Our Business Development Specialists are ready to answer any questions you have about our answering services and provide you with all the information you need to get started with AnswerFirst. Call Now: 1-800-645-2616Call Now: 1-800-645-2616
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[H1] 24/7 Service Provider Answering Services
[H2] Live, U.S.-based answering service for HVAC, plumbing, electrical, construction, landscaping & other service providers—available 24/7.
See Our PricingSee Our PricingSee Our PricingSee Our Pricing
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[H2] Keep your business available outside of normal working hours.
Customer satisfaction depends on prompt, reliable communication. Our 24/7 answering services guarantee your clients’ calls are always answered with the professionalism and urgency they expect, no matter the hour.
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[H3]
24/7 Live Phone AnsweringNever miss an important phone call again. Whether it’s an emergency request or a routine service inquiry, we provide live, around-the-clock support for your business.
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[H3]
Message Taking & Instant NotificationsStay informed without being tied to the phone. We take detailed messages and send real-time notifications via text, email, or your preferred system.
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[H3]
Call Screening & Lead QualificationNot every call is urgent, so we filter inquiries, gather key details, and qualify leads to ensure you focus on high-priority opportunities..
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[H3] Emergency Call Handling & Dispatching
When urgent situations arise, our team ensures emergency calls are prioritized and dispatched to the right technician or department quickly. Get Started NowGet Started Now
[H2] Pricing That Adjusts to the Lowest Rate for You
No additional fees for weekends, nights or holidays. $30 Per Month Rates From $1.50 – $1.85 Per Minute (Based On Your Usage) Pay As You Go (No Minimum Usage or Commitment to Minute Plans) True One Second Billing (No Rounding Up To The Nearest Minute) Get Detailed Pricing NowGet Detailed Pricing Now
[H3] Your Account Benefits Include:
We Never Outsource Overseas. U.S Customer Service Professionals. Your Per Minute Rate Auto Adjusts Every Month to Our Best Rate No Additional Fees for Nights, Weekends or Holidays Download Detailed Call Reports 24/7/365. Full Transparency! Easily Manage Your Account From Anywhere with Our Secure Web Portal Free Integration with Most Business Software Get Detailed Pricing in Your InboxGet Detailed Pricing in Your Inbox We Never Outsource Overseas Your Per Minute Rate Auto Adjusts Every Month to Our Best Rate No Additional Fees for Nights, Weekends or Holidays Download Detailed Call Reports 24/7/365. Full Transparency! Easily Manage Your Account From Anywhere with Our Secure Web Portal Free Integration With Most Business Software
[H2] Live Answering Services for Service Providers
Missed calls mean missed business. Whether you’re a residential or commercial service provider, our answering service guarantees that potential customers always get the prompt, professional service they need.
[H3] HVAC Answering Service
When heating or cooling systems fail, every minute counts. HVAC issues can create discomfort and even risks for your clients, so being unavailable to take a call could result in lost business. Our HVAC phone answering service ensures that every emergency call, service request, and maintenance inquiry is handled with urgency—no matter the time of day or night. Our HVAC answering service takes messages, dispatches technicians, and ensures your clients always have the help they need.
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[H3] Electrician Answering Service
Electrical problems can quickly escalate into safety hazards. Whether your clients are dealing with power outages, faulty wiring, or new installation requests, you need to respond quickly and efficiently. Our electrician answering service ensures that no emergency goes unanswered. We field urgent inquiries, schedule appointments, and dispatch calls to your team promptly. Our answering service for electricians gives your business the freedom to focus on providing safe, reliable service to your customers.
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[H3] Answering Service for Plumbing Companies
Plumbing emergencies don’t wait for business hours, and neither should your customers. From burst pipes to clogged drains, every plumbing call represents a potential crisis. Our 24/7 plumbing answering service ensures that every emergency call is properly screened, appointments are scheduled, and urgent issues are immediately relayed to your on-call technicians. Our plumbing answering services work around the clock to make sure your business never misses an opportunity.
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[H3] Construction Answering Service
Managing multiple job sites, client inquiries, and project deadlines can be overwhelming, and having a reliable communication system in place is key to maintaining efficiency. Our answering service for construction companies assists with incoming calls, scheduling, and emergency requests, ensuring smooth operations at all hours of the day. With a construction answering service, your team can stay focused on the job at hand, while also ensuring quick customer response times.
[H3] Lawn Care & Landscaping Answering Service
Our answering service for landscapers and lawn care companies ensures every customer gets the attention they deserve–even during peak call time/seasons, or after hours. With a landscaping answering service, your business gets professional, dedicated support managing appointments, fielding inquiries, and relaying urgent messages to your team. This helps your landscaping business maintain efficiency and excellent customer service all year long.
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[H2] Live Answering Services for Service Providers
Missed calls mean missed business. Whether you’re a residential or commercial service provider, our answering service guarantees that potential customers always get the prompt, professional service they need.
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[H3] HVAC Answering Service
When heating or cooling systems fail, every minute counts. HVAC issues can create discomfort and even risks for your clients, so being unavailable to take a call could result in lost business. Our HVAC phone answering service ensures that every emergency call, service request, and maintenance inquiry is handled with urgency—no matter the time of day or night. Our HVAC answering service takes messages, dispatches technicians, and ensures your clients always have the help they need.
[H3] Electrician Answering Service
Electrical problems can quickly escalate into safety hazards. Whether your clients are dealing with power outages, faulty wiring, or new installation requests, you need to respond quickly and efficiently. Our electrician answering service ensures that no emergency goes unanswered. We field urgent inquiries, schedule appointments, and dispatch calls to your team promptly. Our answering service for electricians gives your business the freedom to focus on providing safe, reliable service to your customers.
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[H3] Answering Service for Plumbing Companies
Plumbing emergencies don’t wait for business hours, and neither should your customers. From burst pipes to clogged drains, every plumbing call represents a potential crisis. Our 24/7 plumbing answering service ensures that every emergency call is properly screened, appointments are scheduled, and urgent issues are immediately relayed to your on-call technicians. Our plumbing answering services work around-the-clock to make sure your business never misses an opportunity.
[H3] Construction Answering Service
Managing multiple job sites, client inquiries, and project deadlines can be overwhelming, and having a reliable communication system in place is key to maintaining efficiency. Our answering service for construction companies assists with incoming calls, scheduling, and emergency requests, ensuring smooth operations at all hours of the day. With a construction answering service, your team can stay focused on the job at hand, while also ensuring quick customer response times.
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[H3] Lawn Care & Landscaping Answering Service
Our answering service for landscapers and lawn care companies ensures every customer gets the attention they deserve–even during peak call times, busy seasons, or after hours. With a landscaping answering service, your business gets professional, dedicated support managing appointments, fielding inquiries, and relaying urgent messages to your team. This helps your landscaping business maintain efficiency and excellent customer service all year long.
[H2] Why choose AnswerFirst?
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[H3] Live call answering (no AI bots)
Real people answer your calls 24/7, delivering personalized service with professionalism & care.
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[H3] 100% U.S.-based receptionists
Every call is answered by highly trained professionals located exclusively in the United States.
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[H3] 90% of calls answered on the 1st ring
Fast response times mean your customers get help right away. No hold times or frustrating delays.
[IMG: Transparent, Predictable Pricing Icon]
[H3] Pay-as-you-go pricing
Only pay for what you use. No contracts, no confusion & rates that adjust with your call volume.
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[H3] Premier White Glove support
1-on-1 support from a White Glove Specialist who helps set up your account & provides ongoing support for a min. of 45 days.
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[H3] Free portal for account management
Easily view & manage your account with a simple, user-friendly portal built for transparency.
[H2] Getting started with AnswerFirst is easy.
Transform your business’s call answering process in just 4 simple steps. STEP 1
[H3] See if AnswerFirst is Right for Your Business
Fill out the form or call us to speak with a Business Development Specialist. They’ll provide you with detailed pricing info & help you determine if we’re the right fit for your business. Take Me to the FormCall Us: 1-800-645-2616Call: 1-800-645-2616Take Me to the FormCall Us: 1-800-645-2616STEP 2
[H3] Sign Up with AnswerFirst
Complete the sign up form. Yes, we know it’s a little long, but this is the first step in ensuring your calls are answered to your exact specifications. STEP 3
[H3] Meet Your Dedicated White Glove Representative
Your White Glove Representative will guide you through the setup process and provide dedicated support during your first 45 days to help you maximize your AnswerFirst account. STEP 4
[H3] Forward Your Calls to AnswerFirst
No need to change your existing business phone number; just forward your calls to us when you want us to answer.
[H2] Get our pricing sent to your inbox now.
Discover how our Pay-As-You-Go pricing works & the benefits included in your AnswerFirst account. If you experience any issues completing the form or don’t receive an email from us after completion, please contact Business Development at 866-343-3306. We value your privacy & do not sell your personal information to any third party. Your data is used solely to enhance your experience with our services & provide relevant communications.
[H2] Our service provider answering service helps thousands of businesses just like yours.
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[H2] Our service provider answering service helps thousands of businesses just like yours.
[IMG: Kobie Kooling HVAC Answering Service Case Study by AnswerFirst]
[H2] Ready to discuss how we can help your business?
Our Business Development Specialists are ready to answer any questions you have about our answering services, and provide you with all the information you need to get started with AnswerFirst. Call Us: 1-800-645-2616Call Us: 1-800-645-2616Call: 1-800-645-2616Call: 1-800-645-2616
[H2] Get answers to common questions about our answering services for service providers.
See All FAQsSee All FAQs
[H4] What types of Service Providers does AnswerFirst have experience with?
We have over 20 years of experience providing answering services to a variety of residential and commercial Service providers. Some of the common industries we work with are: HVAC, Plumbing, Electric, Roofing, Construction, Restoration, Cleaning and Landscaping.    AnswerFirst is well-versed in these industry’s unique needs and requirements. You can visit our Reviews & Testimonials page to learn about our clients’ experiences working with us. Additionally, our Case Studies page highlights how we have successfully supported businesses in the Service Provider sector.
[H4] Can AnswerFirst's services be customized to fit the specific needs of different Service Providers?
Absolutely. We understand that each business has unique needs, challenges, and requirements. Our services can be fully customized to meet the specific demands of your business, both during and after hours, ensuring seamless communication and exceptional client support.
[H4] Can you handle triage and escalation for Service Providers?
Yes, our Customer Service Professionals are equipped to triage and escalate issues or cases to the appropriate personnel or departments within your businesses, both during and after hours. This ensures that inquiries or problems are addressed efficiently and directed to the right resources for resolution.
[H4] Can your services integrate with our existing software?
Yes, our answering services can integrate with your existing business systems. We offer both express and full integration options via API. For more detailed information about our integration capabilities, please visit our Integrations page.
[H4] Are there different pricing plans available?
We keep our pricing simple, removing the burden of comparing and choosing the best plan for you. With AnswerFirst, you pay an affordable monthly base rate plus a per-minute rate for the services you actually use, as you use them. We offer true one-second billing, meaning we don’t round up to the nearest minute, and we don’t lock you into any contracts or commitments. Please visit our Pricing page for more details. See All FAQsSee All FAQs
[H2] Discover our solutions to your biggest challenges.
Managing After-Hours & Emergency Calls Handling High Call Volumes & Interruptions Improving Customer Satisfaction & Response Times Screening Calls & Qualifying Leads Handling Call Overflow During Peak Seasons Service requests and emergencies don’t stop when you do, and missed calls can result in lost opportunities. Our 24/7 live answering service ensures every call is answered promptly, whether it’s an emergency service request, a new client inquiry, or a follow-up from an existing customer. With our around-the-

[H1] Different, Better Answering Service Pricing
Our per-minute rate automatically decreases as your usage increases. Our pricing is unique, fair and competitive. Get Our Pricing NowGet Our Pricing Now
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[H2] Pricing that adjusts to the lowest rate for you.
No additional fees for weekends, nights or holidays. $30 Per Month Rates From $1.55 – $1.90 Per Minute (Based On Your Usage) Pay As You Go (No Minimum Usage or Commitment to Minute Plans) True One Second Billing (No Rounding Up To The Nearest Minute) Get Detailed PricingGet Detailed Pricing
[H3] Your account benefits include:
We Never Outsource Overseas – U.S Customer Service Professionals Your Per Minute Rate Auto Adjusts Every Month to Our Best Rate Customize How Your Calls & Messages Are Handled 24/7 Secure Web Portal – Listen to Call Recordings, View Reports & Manage Your Account Free Integration with Most Business Software Get Detailed Pricing in Your InboxGet Detailed Pricing in Your Inbox We Never Outsource Overseas Your Per Minute Rate Auto Adjusts Every Month to Our Best Rate No Additional Fees for Nights, Weekends or Holidays Download Detailed Call Reports 24/7/365. Full Transparency! Easily Manage Your Account From Anywhere with Our Secure Web Portal Free Integration With Most Business Software
[H2] We have pricing for every business size & type.
Call us to get a custom quote for your business. Call: 1-800-645-2616Call Us: 1-800-645-2616 Learn More About Our Unique Pricing Model
[H2] Get Our Pricing & Info Packet Sent To Your Inbox
Please fill out the form below with all required fields. After submission, a Business Development Specialist will reach out via email. If you experience any issues completing the form, please contact our team at 866-341-9422. We value your privacy & do not sell your personal information to any third party. Your data is used solely to enhance your experience with our services & provide relevant communications.
[H2] We Are Different
From our Customer Service Professionals to our pricing structure, we’re not like other answering services. Because we are a true Pay-As-You-Go service with volume discounts based on usage, it’s hard to show our pricing online in a way that effectively compares our pricing structure to what other services offer. That’s why we ask you to call us! Our Business Development Coordinators understand how other call centers and answering services charge their customers and why our pricing model is superior for most businesses. The best way to shop for an answering service is to call! Call Us: 1-800-645-2616Call Us: 1-800-645-2616
[H2] We’re a Top-Rated Answering Service with Hundreds of 5-Star Reviews
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“We started using AnswerFirst for our business to be able to still have calls answered after-hours, and we are beyond pleased with the results we’re getting. The Customer Service they give to our clients is top-notch and what we expect our customers to have. They are very prompt when answering questions, and send me a text if it is something they aren’t able to answer to follow-up. They also handle our scheduling and we have not had a single problem with them booking appointments. They get all the needed information and send out the proper communication. I would highly recommend this service to anyone who is looking for an answering service. “ Nicoles L. “We started using AnswerFirst for our business to be able to still have calls answered after-hours, and we are beyond pleased with the results we’re getting. The Customer Service they give to our clients is top-notch and what we expect our customers to have. They are very prompt when answering questions, and send me a text if it is something they aren’t able to answer to follow-up. They also handle our scheduling and we have not had a single problem with them booking appointments. They get all the needed information and send out the proper communication. I would highly recommend this service to anyone who is looking for an answering service. “ Nicoles L.
[H2] Happy Customer Service Professionals Provide Superior Service
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Happy employees produce better results. They are more engaged and more likely to go above and beyond, every day and in every way. That’s why our culture is employee-centric. We focus on creating a meaningful work experience for every employee, regardless of his or her title or position. Frequently Asked Questions
[H2] Get Answers to Common Questions About Our Pricing
[H4] Do you offer different pricing plans?
We keep our pricing simple to eliminate the burden of comparing and choosing the best plan for you. With AnswerFirst, you pay an affordable monthly base rate plus a per-minute rate for the services you actually use. We offer true one-second billing, meaning we don’t round up to the nearest minute, and we don’t lock you into any contracts or commitments. Please contact a Business Development Specialist for more information about our pricing.
[H4] Am I locked into a contract?
No, we do not require you to sign a contract, and you are free to cancel at any time without penalty.
[H4] How much do your answering services cost? Do I pay extra for nights, weekends or holidays?
The cost of our services varies based on each client’s unique needs. We offer a base monthly rate plus a per-minute rate for the services provided, with true one-second billing, meaning we don’t round up to the nearest minute so you’re not charged for unused time. There are no additional fees for nights, weekends, or holidays. For more information about our pricing, please get in touch with a Business Development Specialist.
[H4] What services are included in my account?
The following services are included with your AnswerFirst account, with no additional charge: Client Web Access (CWA) Custom Announcements Multiple Delivery Methods Call Recordings Message archiving Account reports 24/7/365 Answering (Includes Holiday, Weekends & Nights)
[H4] Do you have customization fees?
A one-time charge* may apply for businesses with complex needs. The rate is determined based on the complexity of your account and level of customization required. Please speak with a Business Development Coordinator about your needs to determine whether a fee applies.
[H4] Do you charge extra if I need a forwarding number?
One forwarding number is included with your account. Each additional forwarding number is $3 per month, with no limit on how many you can add.

[H1] AnswerFirst Reviews & Testimonials
[H2] Learn why our clients love working with us!
Call Us: 1-800-645-2616Call Us: 1-800-645-2616Call: 1-800-645-2616Call: 1-800-645-2616See PricingSee PricingSee PricingSee Pricing
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[H2] We’re a top-rated answering service with hundreds of 5-star reviews.
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Video Testimonials
[H2] Hear What Our Clients Love About AnswerFirst
IT K.I Computing REAL ESTATE Bare Hands Land Ventures SMALL BUSINESS See Jarrett Studios LEGAL Joseph R. Fritz, PA SERVICE PROVIDER Humes Authentic Horticulture SMALL BUSINESS Niyama Center REAL ESTATE Avid Property Management SERVICE PROVIDER Wendy Melrose Insurance REAL ESTATE Paradise Parcels SMALL BUSINESS Sol Relief Written Testimonials
[H2] Explore Client Testimonials By Industry
[H4] IT Testimonials
“AnswerFirst made it easy for a busy business owner like me to get started with their professional level of service. I appreciate the tools they have in place to check on your account to make changes and they are reasonable in their pricing compared to others. You have a long term client with our company. Thank You!” Simple IT Solutions “We don’t have off-hours resources & wanted to be sure to capture customer support requests during these times. We established off-hours coverage at a fraction of the cost our previous provider gave. AnswerFirst integrates well with our business systems & provides a channel for customers to contact us.“ Turbotek “We can only be in so many places at once. Sitting & waiting for support calls isn’t the most productive way to operate a business. This service allows us to be more productive & makes clients feel more confident about our service. When a client calls with an issue, the last thing they want to do is leave a message. If I were to tell anyone anything about AnswerFirst, I would say “what better options do you have?” It’s a no-brainer for the cost“ Fortessa Hosting “Things are going great and I am receiving very positive feedback from people who call us and get sent to the answering service. Everything is working great, thank you!” Strategy and Management Services (SAMS), Inc.
[H4] Legal Testimonials
“We did not have the time or the staff to answer all of the calls coming into our office. We have increased the number of potential clients who schedule appointments with our firm. AnswerFirst is professional and great at answering calls. I like how they are willing to schedule appointments for us and that I can listen online to any of the calls I receive.” Law Office of Robert Boeshaar “Our onboarding specialist was communicative every step of the way. We really appreciated his thoroughness and intelligence. The service has been easy to use and manage, and the people answering the calls are always professional and friendly. The service is what we need and we like that we are only paying for the amount of time we actually use instead of paying for minutes in an expensive bulk package.” Oliver Law Office “The agents are friendly and professional and learned our script quickly. The onboarding process went very smoothly, especially with the incredibly good job done by Allison!” Lemon Law Group “The reports are timely & detailed. Service representatives handle clients well. I am grateful for the additional support & peace of mind knowing the phone is answered when I’m not available.” LH Law “I wish I’d done this years ago. The messages come to me quicker and absolutely flawless in their content and understandability. Thank you so much.” Soechting Law Firm “AnswerFirst improves the client’s first interaction with the office. I have received compliments on my “new assistant.” The service is seamless with my business.” The Law Office of Karen M. Holman “From the day we opened in 2011 we have partnered with AnswerFirst to make certain our clients and potential clients can contact us 24/7 365 days a year. Courteous, efficient and reliable, AnswerFirst is perhaps our most important strategic partner. They keep us in direct touch with those we serve.“ Yanger Law Group, P.A. “Easy process to get started. Staff is very kind and knowledgeable. Was set up in days.” The John Suarez Law Group
[H4] Medical Testimonials
“AnswerFirst made the sign-up process easy & continues to provide excellent service for my small medical practice at a competitive price. The messaging & iPhone app is convenient. My patients have praised the kind & professional operators.” Meredith Godwin “Service is prompt and they are on top of it. I really appreciate this company’s competence. I’ve used other answering services but none were as easy to set up and competent as them.” Establishing Recovery “Appreciated the knowledge of whomever we spoke with when we attempted to make changes for the holiday – truly felt as if they were part of our team!” Pellegrino Plastic Surgery “Our patients often remark that AnswerFirst takes calls as if they are actually a receptionist working in our office. Job well done!” Dr. Petit, Dr. Tom Petit, PhD, LMHC
[H4] Real Estate Testimonials
“The follow up was amazing. The rep that did my onboarding took the time to learn a little bit about my business, and set up the greeting exactly how I wanted it. Now when someone calls my office there is someone professional answering the phone.” Shannon Ellis and Associates “My onboarding specialist was attentive & knowledgeable of the needs of my business & industry. She helped us up for success, even helping make a few changes after the service was set up to make sure it was the perfect fit for us.” Fourth Man Land Solutions “We loved the answering service right away, after receiving our first bill we knew we had an issue though. We called AnswerFirst and your team helped us find a solution to our problem and save us money! It is now running flawlessly. We could not be happier.” Towering Pine Properties “When reporting even a slight glitch in the script, customer service immediately responded, addressed it and corrected it. Very easy to work with and impressed with their recommendations on writing an effective script. Timeshare Broker Sales “Our biggest challenge was getting our messages recorded correctly. Messages were not relayed to us correctly leading to numerous complaints from our clients. Since moving to AnswerFirst for our after-hours answering service, we have received very few complaints. AnswerFirst agents seem very well-trained and follow through with their duties. Anytime I’ve had an issue, I was able to speak directly with Scot & resolve the issue immediately. Very well run company.“ The Port Apartments “We are provided excellent customer service. All responses were prompt and professional. Very much recommended for services.” Century21 Phoenix
[H4] Service Provider Testimonials
“Great company, great customer service & easy online portal. Once they set up your account, making changes is a breeze. I would highly recommend AnswerFirst for any company dealing with dispatching especially for after-hours work. We are an HVAC company and get a lot of after-hours calls. The setup to dispatch techs is really great!” The Severn Group “We couldn’t answer calls due to language barrier and noise in our background. Our customers were hesitant to deal with us. AnswerFirst has saved my business!! You have helped increase my revenue by 35%. AnswerFirst is reliable, the service pays for itself and I can focus on other areas of my business. Plus, using AnswerFirst has proven more professional!!“ Broad Services “I have been tied to a pager or answering service for thirty years. AnswerFirst allows me to feel secure in taking time away while providing the best service & customer relations I’ve experienced.“ Kobie Kooling “You are great & we so appreciate your great service. We just recommended you to a friend and he signed up with you.” Avis Plumbing “They have done a wonderful job helping us implement a process in how we respond to our after-hours calls. They provide us with all the necessary information so that we can triage our calls & reduce our response time, allowing our employees to execute the job with precision and better serve our customers. I also like the daily emailed reports – they are detailed & help me keep track of the information about each call. AnswerFirst just needs to keep doing what they do. They are a great asset to have on your side.” J Richardson Electric Answerfirst has been a great investment for our HVAC company. The communication from the very beginning was very clear and very quick. The customer service reps that answer our after hour calls are very professional and provide clear messages for our office staff. We highly recommend it!” Gorjanc Home Services
[H4] Small Business Testimonials
“Our business is very much based on relationships. In fact, our relationships with our clients are our most valuable asset. When clients call our office, they’re our highest priority, and we have set the standard that calling our office means speaking to a real, helpful, and pleasant person. Thanks to AnswerFirst, our entire team can sit down for a weekly staff meeting, or watch an informative Webinar, and have peace of mind knowing that client calls are being answered by a professional person, not a machine.” R.W. Rogé & Company, Inc Very impressed with the onboarding, and the professional manner in setting up the initial script. As we have learned and adjusted to using the service, our rep Alison has been fantastic in analyzing calls and suggesting fixes to make it a better experience for us and our customers. Well done! Thrust Flight “Your hard work is much appreciated; just wanted to let you know that I appreciate that, while the system is not perfect (and they can’t be), your hard work is exceptional.“ Ashley Tutors “AnswerFirst has changed our business because they are able to answer our clients requests 24/7 and pass along the requests to my team. It has significantly changed the way we do business.“ WGY Lifestyle “Thank you for your hard work on my account. I truly appreciate the service you provide & I’m very glad I found you. Your Customer Service Professionals are the best as far as I’m concerned.” Ybor City Walking Tours AnswerFirst Clients
[H2] Serving Thousands of Businesses Around the Globe
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[H2] Ready to discuss how AnswerFirst can help your business?
Our Business Development Specialists are ready to answer any questions you have about our answering services and provide you with all the information you need to get started with AnswerFirst. Call Now: 1-800-645-2616Call Now: 1-800-645-2616
[IMG: Happy answering service operator]
[H2] Ready to discuss how AnswerFirst can help your business?
Our Business Development Specialists are ready to answer any questions you have about our answering services and provide you with all the information you need to get started with AnswerFirst. Call Now: 1-800-645-2616Call Now: 1-800-645-2616
[IMG: Happy answering service operator]