Training Example: nbn co – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1]
Do great things fast

Accelerated nbn speeds have arrived for eligible customers

View wholesale speeds

[IMG: highestspeedhero]

[H1]
Upgrade to nbn's full fibre

Our fastest, most reliable home connection

Check eligibility

[IMG: FibreHero]

[H1]
Make nbn part of your plan

Add value to your property development

Find out more

[IMG: nbn New Developments make nbn part of your plan MDU image]

Speed news

Upgrade to full fibre

New developments

[H2] Start your journey here

Please use the map and move the pin to find your location.

[H5] Choose from these options
Can't find the address you searched for? Try repositioning the location pin on the map in 'Earth' view.
Still cannot find your address?

[H2] We are Australia's network

The nation’s digital backbone. We’re powering Australia’s digital future, transforming the way we live, work and play. Constantly evolving to enable Australians to thrive in a digital world.

[H2] We are Australia's network

The nation’s digital backbone. We’re powering Australia’s digital future, transforming the way we live, work and play. Constantly evolving to enable Australians to thrive in a digital world.

[H2]
Do more with faster nbn speeds

Turbocharge your online life with new accelerated speed options^ - unleashing a richer experience all round, whether you're streaming, gaming, or working from home.

Learn about faster nbn speeds

[H2]
The nbn® network is evolving

With more fibre across our network, more Australians than ever before are getting the chance to access our fastest, most reliable home connection.

Read about how our network is evolving

[H2]
Australia relies on us

We’re supporting the nation – with 20 million people, from the city to the bush, using the nbn network every day to support their way of life.

Learn about how we're supporting the nation

^Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan or how your provider designs its network). For nbn Satellite, end customers may also experience latency.

[H1]
Optimise your internet setup

[H2] Find the right advice for your setup

Your internet setup helps shape your online experience.
An optimised setup can support your plan speeds, better coverage, and a more reliable connection, while a less-than-ideal setup can lead to impacted speeds and dropped connections.

Not sure what to check first? Our optimisation assistant can help you get started.

Start the assistant

[H2] Simple ways to help improve your Wi-Fi performance

The How to optimise your home internet setup video (duration 3:18) shares practical tips on improving your connection, including where to place your Wi-Fi router and how to get better coverage if you live in a larger or multi-storey home.

[H3]
Transcript for the How to optimise your home internet setup video

[Upbeat electronic music plays and continues throughout]
Female narrator: Get ready to make your in-home setup faster. Let's optimise your home for speed.
[Text on screen] Optimise your home for speed. How to get the best nbn experience.
[H4] How to connect

Female narrator: To get started, you'll need to connect your Wi-Fi router to the nbn connection box using an Ethernet cable. nbn connection boxes can all look a little different, but it'll be the box with an nbn logo on it. If you don't have one, go to nbn.com.au and enter your address. If it says your home's fibre connection is FTB or FTTN, then your home won't have a box. In that case, connect your Wi-Fi router directly into the wall socket. Otherwise, please contact your internet provider and they'll organise for a new one to be installed. Your Wi-Fi router and nbn box are now connected.
Here's a few other things you can check to help you make the most of your nbn connection.
[Text on screen] A few other things you can check. Make the most of your nbn connection.
[H4] How to choose the best spot for your Wi-Fi router

[Text on screen] How to choose the best spot for your Wi-Fi router.
Female narrator: Did you know that where you put your router can affect the Wi-Fi signal? To find the best spot, look for an uncluttered location with a clear line of sight to where you use the internet most.
[Text on screen] Remember.
Remember, don't block it, or put your router next to items that can interfere with Wi-Fi signal, like Bluetooth speakers, a baby monitor, microwave, fridge, even a mirror or fish tank near your router can slow your Wi-Fi.
[Text on screen] Bluetooth speakers, baby monitor, microwave, fridge.
Now, you're in the perfect position to make the most of your internet. But could your devices be slowing you down? Let's check.
[H4] How to check your devices are up to speed?

[Text on screen] How to check your devices up to speed.
Female narrator: Your older devices still work, but are you getting the most out of them? Because they use outdated Wi-Fi technology, older devices can have slower speeds.
[Text on screen] Loading.... Slower.
Take, for instance, your Wi-Fi router. As you can see, there have been many generations of routers.
[Text on screen] 2009 - Wi-Fi 4, 802.11n; 2013: Wi-Fi 5, 802.11ac; 2019 - Wi-Fi 6, 802.11ax; 2024 - Wi-Fi 7, 802.11be
If it's older and you're connecting to newer devices, you might want to contact your internet provider to discuss your setup.
Now to make sure you're getting the most out of your connection, there's one last thing.
[Text on screen] One last thing.
[H4] How to make the most of your connection when it's further from the router

[Text on screen] How to make the most of your connection, further from the router.
Female narrator: The closer you are to your router, the faster your Wi-Fi will work. So what do you do when you're further away, especially in a larger home or multi-story? We recommend looking into a mesh network, where multiple devices, called nodes, work together to evenly spread Wi-Fi throughout the home.
[Text on screen] Talk to your provider for more information.
And if you're going to use large amounts of data, like when you're gaming or streaming, you might need more than Wi-Fi.
[Text on screen] Talk to a licensed cabler for more information.
Connecting with an Ethernet cable could give you a more stable, and faster connection.
Okay, that's it! You're now all set up and ready to go. Just don't forget to set a secure Wi-Fi password on your router.
[Text on screen] Remember: Your home internet setup is just one part of your overall internet experience. Your experience on the nbn network can also depend on other factors, such as your nbn technology and whether you are using the internet during the busy period. Satellite customers may experience latency and your internet experience could be impacted by signal reception.
If you'd like more information, check out nbn.com.au/optimise. And if you still need a hand, feel free to get in touch with your internet provider.
[Music fades]
[End of transcript]

[H2] The four building blocks of an optimised internet setup

Want faster, more reliable internet? Focus on these four essential building blocks for better performance: your nbn® connection box, your Wi-Fi router, your choice of a wireless or wired connection, and your connected devices. Learn how these building blocks work together and check how you can optimise your setup.

[H2]
Getting to know your nbn connection box

Find out how your nbn connection box connects to the nbn network, how it works with your Wi-Fi router, find troubleshooting advice and what to do if you’re moving.

Understanding your connection box

[H2]
Why your Wi-Fi router matters

Explore simple, practical steps to help improve your Wi-Fi router’s performance with tips on Wi-Fi generations and mesh coverage.

What to look for in a Wi-Fi router

[H2]
Wired vs wireless - what's the difference?

Learn more about what could work best for you when it comes to wired and wireless connections.

Wired vs wireless

[H2]
Older devices may affect your Wi-Fi performance

Check the age of your devices to make sure they can achieve the speeds your Wi-Fi router, ports and any cabling are capable of, so you’re set up for the best experience.

Your connected devices

[H2] Interactive guides to optimising your setup

[H3] Tips for your home

Check out our interactive guide with tips on how to get the most out of your internal setup at home.

Optimise your home

[H3] Tips for your office

Improve your internal setup with these interactive tips for your office.

Optimise your office

Your home network setup is one part of your overall internet connection. Your experience also depends on your nbn® technology, and factors outside nbn’s control (like your internet provider and plan, usage during busy periods and the number of concurrent online devices at your premises). If you're still concerned by the performance of your service, we recommend speaking to your service provider.
Check your address to see what’s available at your location

[H3]
Downloadable guides and fact sheets

Our fact sheets summarise key tips for setting up and optimising your internet connection. Keep them on hand for advice on improving your setup and basic troubleshooting.

Fact sheet: Internet set-up for home 101

Learn the basics of setting up a great home internet connection.

(PDF 75 KB)

Fact sheet: Optimising your home internet set-up

Make the most of your nbn connection with our tips for optimising your home internet set-up.

(PDF 111 KB)

Fact sheet: Optimising your business internet set-up

Help your business thrive online with our tips for optimising your business internet set-up.

(PDF 1 MB)

Fact sheet: Optimising your internet set-up when building or renovating

Building a new home or renovating? Plan ahead with our tips for optimising your internal set-up to help get the best from your nbn connection.

(PDF 1 MB)

[H1]
Plan New Developments with nbn
Deliver future-ready connectivity with a trusted network partner
Deliver future-ready connectivity with a trusted network partner

[H2] Build with confidence – choose nbn early

Partner early with nbn to give your new residential or commercial development a streamlined way to plan, build, and deliver reliable nbn® network access^.

Apply for a new development

Play the nbn x Ingenia x Urban Pulse – Natura case study video (duration 3:34) to learn more.

YouTube video, press enter to play video,

Build with nbn

[H3]
Transcript for the nbn x Ingenia x Urban Pulse – Natura case study video

[Upbeat electronic music plays and continues throughout]
Narrator: For Australian lifestyle communities, living well is about more than great amenities. It's about enjoying spaces and services that make life easy, helping residents relax, thrive, and stay connected. Welcome to Ingenia Lifestyle, where over 55's living meets smart future ready technology.
[Text on screen] David Burk - Head of Development NSW & VIC Ingenia Lifestyle.
David Burk: To push the boundaries of innovation and differentiate ourselves, we wanted to create communities that offer the latest in smart security, energy management, and digital services. At the heart of this vision is our strategic partnership with nbn, supported by specialist technology providers such as Urban Pulse.
[Text on screen] Andrew Walsh - Executive General Manager New Developments, nbn
Andrew Walsh: Our nbn Smart Solutions Program was created to help developers navigate the complexity of integrating technology into land lease communities. By focusing on the needs of over 55s and the long-term objectives of developers, we design customized digital solutions that enhance safety, connectivity, and overall resident experience, while also improving operational efficiency.
As Australia's population continues to age, we're committed to supporting inclusive, well-connected communities where people are empowered to live independently for longer.
David Burk: Through the Smart Solutions program, nbn gives us access to vetted technology partners, enabling amenities such as easy yet secure entry into residences, comprehensive CCTV coverage, resident energy monitoring, and introducing the role that resident apps can play in keeping residents informed and connected.
Before our partnership with nbn, our technology environment wasn't designed for long-term evolution. Upgrades were difficult, costly, and limited by lack of choice. Working with nbn has completely changed that trajectory.
Their open access model gives us genuine choice and control, enabling us to select the right technologies at the right time and evolve our communities as expectations grow. Today, that partnership shapes how we design and manage all of our Ingenia lifestyle communities, evolving from basic connectivity to what is now a fully integrated smart living experience.
Collaborating with nbn and accessing the Smart Solutions Program has allowed us to design technologies that meet the needs of today's residents, while anticipating the needs of generations who will call our communities home for decades to come.
[Text on screen] 74% of those aged 55+ agree nbn is a trusted, high quality service.
Research commissioned by nbn and conducted by Ergo Strategy in 2025.
Narrator: And with 74% of those aged 55 and over agreeing that nbn is a trusted high-quality service, partnering with nbn ensures your future development will stand out in market.
[Text on screen] David McCrae - Executive Manager, Industry Partnerships New Developments, nbn
David McCrae: Our partnership with Ingenia Lifestyle is about more than providing reliable connectivity. It's about creating a shared vision for communities where technology enhances lifestyle and even supports sustainability.
By designing efficient grid protection and energy management solutions, we help Ingenia capture and share solar energy with community facilities while also giving residents the ability to monitor and reduce their energy use within their homes.
Andrew Walsh: Together, we've built a foundation for innovative living backed by the nbn full fibre network that's designed for today and the future.
[Text on screen] Mohan Lakshman -  Co-Founder and CEO, Urban Pulse
Mohan Lakshman: Working with nbn and Ingenia Lifestyle has enabled us to deliver smart solutions that help make everyday life for residents seamless, safe, and connected. This collaboration brings advanced technologies into everyday experience, reflecting what residents want now and into the future.
Narrator: When you build with nbn, you build for tomorrow. Build with vision. Build with innovation. Build with nbn.
[Text on screen]  Ingenia Lifestyle | nbn | Urban Pulse
Build with nbn
©2026 nbn co ltd. 'nbn' and nbn logos are trademarks or registered trademarks of nbn co ltd. | ABN 86 136 533 741
[Music fades]
[End of transcript]

[H2] Build with confidence – choose nbn early

Partner early with nbn to give your new residential or commercial development a streamlined way to plan, build, and deliver reliable nbn® network access^.

Play the nbn x Ingenia x Urban Pulse – Natura case study video (duration 3:34) to learn more.

Apply for a new development

YouTube video, press enter to play video,

Build with nbn

[H3]
Transcript for the nbn x Ingenia x Urban Pulse – Natura case study video

[Upbeat electronic music plays and continues throughout]
Narrator: For Australian lifestyle communities, living well is about more than great amenities. It's about enjoying spaces and services that make life easy, helping residents relax, thrive, and stay connected. Welcome to Ingenia Lifestyle, where over 55's living meets smart future ready technology.
[Text on screen] David Burk - Head of Development NSW & VIC Ingenia Lifestyle.
David Burk: To push the boundaries of innovation and differentiate ourselves, we wanted to create communities that offer the latest in smart security, energy management, and digital services. At the heart of this vision is our strategic partnership with nbn, supported by specialist technology providers such as Urban Pulse.
[Text on screen] Andrew Walsh - Executive General Manager New Developments, nbn
Andrew Walsh: Our nbn Smart Solutions Program was created to help developers navigate the complexity of integrating technology into land lease communities. By focusing on the needs of over 55s and the long-term objectives of developers, we design customized digital solutions that enhance safety, connectivity, and overall resident experience, while also improving operational efficiency.
As Australia's population continues to age, we're committed to supporting inclusive, well-connected communities where people are empowered to live independently for longer.
David Burk: Through the Smart Solutions program, nbn gives us access to vetted technology partners, enabling amenities such as easy yet secure entry into residences, comprehensive CCTV coverage, resident energy monitoring, and introducing the role that resident apps can play in keeping residents informed and connected.
Before our partnership with nbn, our technology environment wasn't designed for long-term evolution. Upgrades were difficult, costly, and limited by lack of choice. Working with nbn has completely changed that trajectory.
Their open access model gives us genuine choice and control, enabling us to select the right technologies at the right time and evolve our communities as expectations grow. Today, that partnership shapes how we design and manage all of our Ingenia lifestyle communities, evolving from basic connectivity to what is now a fully integrated smart living experience.
Collaborating with nbn and accessing the Smart Solutions Program has allowed us to design technologies that meet the needs of today's residents, while anticipating the needs of generations who will call our communities home for decades to come.
[Text on screen] 74% of those aged 55+ agree nbn is a trusted, high quality service.
Research commissioned by nbn and conducted by Ergo Strategy in 2025.
Narrator: And with 74% of those aged 55 and over agreeing that nbn is a trusted high-quality service, partnering with nbn ensures your future development will stand out in market.
[Text on screen] David McCrae - Executive Manager, Industry Partnerships New Developments, nbn
David McCrae: Our partnership with Ingenia Lifestyle is about more than providing reliable connectivity. It's about creating a shared vision for communities where technology enhances lifestyle and even supports sustainability.
By designing efficient grid protection and energy management solutions, we help Ingenia capture and share solar energy with community facilities while also giving residents the ability to monitor and reduce their energy use within their homes.
Andrew Walsh: Together, we've built a foundation for innovative living backed by the nbn full fibre network that's designed for today and the future.
[Text on screen] Mohan Lakshman -  Co-Founder and CEO, Urban Pulse
Mohan Lakshman: Working with nbn and Ingenia Lifestyle has enabled us to deliver smart solutions that help make everyday life for residents seamless, safe, and connected. This collaboration brings advanced technologies into everyday experience, reflecting what residents want now and into the future.
Narrator: When you build with nbn, you build for tomorrow. Build with vision. Build with innovation. Build with nbn.
[Text on screen]  Ingenia Lifestyle | nbn | Urban Pulse
Build with nbn
©2026 nbn co ltd. 'nbn' and nbn logos are trademarks or registered trademarks of nbn co ltd. | ABN 86 136 533 741
[Music fades]
[End of transcript]

[H2] Why developers choose nbn early

[H2]
nbn helps boost buyer confidence

Add value to your development by planning ahead with nbn. Seven in ten buyers see an nbn full fibre connection via Fibre to the Premises (FTTP) as essential to modern living.*

[H2]
Get support from a proven network

The nbn network provides connectivity for modern technology needs, with established standards and streamlined delivery models that help you to plan, build and connect.

[H2]
Flexible connectivity for future buyers

Over 150 service providers operate on the nbn network, giving future occupants plenty of choice when selecting a plan.#

#Not all providers will be available at all locations.

[H2] How to plan early with nbn

Get your development ready for nbn connectivity with these four steps.

1. The end-to-end process

2. Development types

3. What you need to apply

4. Submit your application

Learn about the end-to-end process, and what's required from both you and nbn. You can also browse our FAQs for more information.

Read about the process

Given there are a number of different development types, we recommend you start planning early to help ensure the nbn network can be connected in time. nbn will endeavour to achieve these timeframes, but cannot guarantee them.

Small developments, such as sub-dividing a lot into two residential units - you should engage nbn a minimum of three months before the premises will be occupied, and while the building is being constructed.
All other developments, such as multi-dwelling units, commercial or new non-premises locations - you should engage nbn a minimum of six months before service connections are required.

To help with a timely connection, and to ensure the nbn infrastructure within your property boundary is built to meet our design guidelines, we recommend working with an nbn trained designer or installer.

Find a trained supplier

To ensure you have the right information on hand to complete your nbn New Developments application – we’ve put together a comprehensive list of what you’ll need.

Find out what you'll need

Once the early planning phase is complete, you can begin the nbn New Developments application.

Apply for a new development

[H3]
1. The end-to-end process

Learn about the end-to-end process, and what's required from both you and nbn. You can also browse our FAQs for more information.

Read about the process

[H3]
2. Development types

Given there are a number of different development types, we recommend you start planning early to help ensure the nbn network can be connected in time. nbn will endeavour to achieve these timeframes, but cannot guarantee them.

Small developments, such as sub-dividing a lot into two residential units - you should engage nbn a minimum of three months before the premises will be occupied, and while the building is being constructed.
All other developments, such as multi-dwelling units, commercial or new non-premises locations - you should engage nbn a minimum of six months before service connections are required.

To help with a timely connection, and to ensure the nbn infrastructure within your property boundary is built to meet our design guidelines, we recommend working with an nbn trained designer or installer.

Find a trained supplier

[H3]
3. What you need to apply

To ensure you have the right information on hand to complete your nbn New Developments application – we’ve put together a comprehensive list of what you’ll need.

Find out what you'll need

[H3]
4. Submit your application

Once the early planning phase is complete, you can begin the nbn New Developments application.

Apply for a new development

[H2] Popular pages

[H3] Design and build guidelines

There are a number of steps to complete when designing and building nbn infrastructure for your de

[H1]
Network outages

[H2] Check the nbn® network status at your connected address

Please use the map and move the pin to find your location.

[H5] Choose from these options
Can't find the address you searched for? Try repositioning the location pin on the map in 'Earth' view.
Still cannot find your address?

Please use the map and move the pin to find your location.

[H5] Choose from these options
Can't find the address you searched for? Try repositioning the location pin on the map in 'Earth' view.
Still cannot find your address?

[H3] Current nbn® network status

[IMG: Address search is currently in progress]

[IMG: Address search is currently in progress]

[H3] This address is not connected to the nbn network

Please check with your service provider to see if there are any issues with their network.

There was a problem. Please refresh the page to try again.

Search result at {{searchTime | formatSearchDate(timeZone)}}
Result based on local time zone at address.

We have resolved a recent network outage in your area.
We have resolved a recent network outage in your area.
The recent power outage in your area has been resolved.
We have resolved a recent network outage in your area.

We’re sorry for the short notice, we’ve had to schedule emergency maintenance on the network. Details of the interruption are included in the planned outages section.
Please see important note below.

We have resolved a recent network outage in your area.
The recent power outage in your area has been resolved.
We have resolved a recent network outage in your area.

{{maintenanceAddress}}

Change address

[H3] No nbn network outage detected

[H3] An unplanned outage is affecting the network

[H3] An emergency outage is affecting the network

[H3] An unplanned power outage is affecting the network

[H3] A planned outage is currently taking place

[H3] A planned outage will begin in the next 4 hours

[H3] A planned power outage is currently taking place

[H3] A planned power outage will begin in the next 4 hours

[H3] Network degradation may impact your connection

If there is no nbn network outage detected at your address and you are still experiencing an issue with your service, please contact your internet service provider as there may be a fault impacting your individual service.

We are investigating a network outage in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway - the issue is estimated to be resolved by {{unplannedETRDate}}.

We are investigating a network outage in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway.

An emergency nbn network outage is taking place. Your service may experience a partial or total loss of connectivity. Restoration is underway – a resolution is expected by {{unplannedETRDate}}.
An emergency nbn network outage is taking place. Your service may experience a partial or total loss of connectivity. Restoration is underway.

We are investigating a power outage in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway.

We are investigating a power outage in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway.

An nbn network outage will take place between {{maintenanceStartTime}} and {{maintenanceEndTime}}.

An nbn network outage will take place between {{maintenanceStartTime}} and {{maintenanceEndTime}}. Your service is estimated to be down for a total of {{maintenanceDuration}}.

An nbn network outage will take place after {{maintenanceStartTime}}.

An nbn network outage will take place after {{maintenanceStartTime}}. Your service is estimated to be down for a total of {{maintenanceDuration}}.

An nbn network outage will take place after {{interruptionStartTime}} .

An nbn network outage will take place after {{interruptionStartTime}} . Your service is estimated to be down for a total of  {{maintenanceDuration}}.

An nbn™ network outage will take place between {{interruptionStartTime}} and {{maintenanceEndTime}}.

An nbn network outage will take place between {{interruptionStartTime}} and {{maintenanceEndTime}}. Your service is estimated to be down for a total of  {{maintenanceDuration}}.

An nbn network outage will take place after {{maintenanceStartTime}}.

An nbn network outage will take place after {{maintenanceStartTime}}. Your service might be impacted.

An nbn network outage will take place today.

An nbn network outage will take place today. Your service might be impacted.

An nbn network outage will take place before {{maintenanceEndTime}}.
An nbn network outage will take place before {{maintenanceEndTime}}. Your service might be impacted.

A power outage will take place between {{maintenanceStartTime}} and {{maintenanceEndTime}} which will impact the nbn network.

A power outage will take place between {{maintenanceStartTime}} and {{maintenanceEndTime}} which will impact the nbn network. Your service is estimated to be down for a total of {{maintenanceDuration}}.

We are investigating network degradation in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway - the issue is estimated to be resolved by {{unplannedETRDate}}.

We are investigating network degradation in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway.

For more information please contact your service provider.

For more information please contact your service provider.
How power affects the nbn network

[H3] Planned outages
Next 10 days
Nothing planned at this time.

Cancelled

{{item.startTime | formatFutureDate(timeZone)}}
-
{{item.endTime | formatFutureDate(timeZone)}}

[H3] Important nbn® service update for HFC customers:

We’re upgrading the nbn Hybrid Fibre Coaxial (HFC) network to help deliver a more reliable experience and uplift capacity, so your connection can keep up with everything you need, now and into the future.
While we carry out this work, there may be short periods where your service is interrupted. We know how important staying connected is to Australians, and we’re working hard to complete these upgrades as quickly as possible so that you can get back to doing even more great things online.

Learn more about the HFC Upgrades

Important note: For the purpose of this page, a planned outage is where nbn provides a phone and internet provider with more than 15 minutes notice that an outage will occur. This is separate to the Wholesale Broadband Agreement that we have with providers.

[H3] Things to keep in mind

nbn is a wholesaler – we provide the portion of the network that connects your home or business to your service provider’s network.
Please be aware that this tool does not cover premises connected via business nbn Satellite Service or Enterprise Ethernet, and may not reflect all outages for the nbn Sky Muster Plus satellite service. If you are connected to the nbn access network via one of these services and you are experiencing issues, please contact your service provider.

View important information regarding how nbn will communicate during a major outage and significant local outage.

Privacy collection notice
nbn is collecting your personal information to keep you informed about news, offers and updates from nbn. You can choose to unsubscribe at any time. nbn may link your personal information to cookies and tracking pixels for improving website performance and user experience. You can access our cookie notice for more information. If you look up an address in the ‘check your address’ tool on our website, that address will also be linked to your personal information. nbn uses service providers who may be located outside of Australia to carry out our work. nbn’s Privacy Policy sets out how we handle your personal information, how you can access or correct your personal information, or make a complaint about nbn’s handling of your personal information.

Read more about the latest major outages and significant local outages

Learn

[H2]
How your broadband gets to you

Check out our step-by-step guide illustrating how it all works.

How your broadband gets to you

Upgrades

[H2]
Check if you can upgrade to nbn’s full fibre

Offering access to faster speeds and a more reliable connection^.

Find out more

Speed

[H2]
Do more with higher speeds

Chose the right speed tier for better online experiences.

Find out more

Speed

[H2]
Speed plans for better experience

Select the best speed plan available for your home or business.

Find out more

Speed

[H2]
Choosing the right speed

Understand the speed options available to you.

Find out more

Upgrades

[H2]
Upgrades to Fixed Wireless

Find out about the upgrade works across the Fixed Wireless network designed for more speed.

Find out more

Learn

[H2]
nbn Sky Muster Plus - Premier satellite service

Discover more about nbn's premier satellite service for homes and small businessess.

Find out more

Learn

[H2]
How to optimise your experience

Read how to make more of your internet experience at home and office.

Optimise your internet experience

Support

[H2]
Help and Support

View our frequently asked questions.

Learn more

^

Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan or how your provider designs its network).