Training Example: Heath Vets – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H3] Join HeathCare Plan+ today and
enjoy UNLIMITED CONSULTATIONS

FIND OUT MORE

[H6]
Contact us

01444 242500
info@heathvets.com

Get in touch >

[H6]
Visit us

Heath Veterinary Clinic, Unit 1, 176 London Road, Burgess Hill, RH15 8LS

View Map >

Take a Virtual Tour >

[H6]
Opening hours

Monday - Friday8:00 AM - 6:30 PMSaturday8:00 AM - 3:30 PMSundayClosed

CHRISTMAS OPENING HOURS

[H6]
Why choose us?

Facebook Rating4.9Google Rating4.8

Book appointment

Register your pet

Order Prescriptions

Emergencies

Click here for our latest covid-19 guidelines

[H3] Welcome to Heath Vets

Welcome to Heath Vets! We are an Independently owned and run practice in Burgess Hill, West Sussex. We are proud to offer pets and their owners the very best veterinary treatment, HeathCare plan, animal health care and advice with a warm, friendly and professional approach.

"We recognise the trust our clients place in us and we ensure each client receives the personal, professional, value for money service that their pets deserve."

Our veterinary practice is RCVS accredited under the Practice Standard Scheme which means that our clients can be assured that our veterinary surgeons and nurses are fully qualified and fit to practise and that our veterinary laboratory and facilities meet the most stringent of standards.In addition to our conventional pet care advice and veterinary treatment, such as pet vaccinations, we also offer complimentary services including laser therapy and acupuncture.To make an appointment, or for any enquiries regarding our veterinary pet care services, repeat pet medication or HeathCare plan, please call and speak to a member of our friendly team: Burgess Hill: 01444 242500 In the case of an emergency you will be diverted through to our emergency vet out of hours service and 24 hour vet.

[H3] Why our clients love Heath Vets...

David N.2 weeks agoFirst visit since registering earlier in the year.
Fantastic service provided by Emily who treated our very nervous cat Hudson, who like many cats hates being away from his home environment. The whole consultation was unrushed and Emily took the trouble to make sure Hudson remained as calm as possible which was much appreciated
Very friendly, welcoming, reception staff in a clean modern building with excellent parking.
Highly recommended local business.Response from the owner:Thank you so much for your kind review.
We’re really pleased to hear Hudson’s visit went well — Emily will be delighted. We know how stressful trips can be for cats, so it’s lovely to know he felt as comfortable as possible.
We appreciate your recommendation and look forward to seeing you both again.
Kind regards,
Sarah and the Team HeathSUNEAL RAM K.2 weeks agoHeath Vet staff always accomoating, helpful and understanding.
Always used Heath Vet surgery for our pet cats for past twenty years.Response from the owner:Thank you so much for your kind words and for trusting us with your cats over the past twenty years.
It means a great deal to us to have your continued support, and we’re so pleased you feel well looked after by the team.
Kind regards,
Sarah and the Team HeathTRACY A.3 weeks agoTy everyone at heath vets for taking care of our beautiful beloved sweet little pixie we miss her very very much but know you all made sure she was well looked after before and after she passed amazing vets the staff are friendly helpful caring and understanding can’t thank you enough love from the Andrews family xxxResponse from the owner:Thank you so much for your kind and heartfelt message.
We are so sorry for your loss of Pixie. It was a privilege to care for her, and we’re glad we could support her, and you, during such a difficult time.
Your lovely words mean a great deal to the whole team.
With our sincere condolences,
Sarah and the Heath Vets TeamRuth B.1 month agoAnother great visit to Heath Vets!
This was a routine annual health check and vaccinations but we are never treated as though it is routine. Every visit is a discussion about what is best for my dog and my circumstances so I can make the best decisions for him. I value the time, experience and options that the vet gives me. Thank you.Response from the owner:Thank you so much for your kind words. We’re really glad you felt supported and involved in the decisions for your dog’s care. Taking the time to talk things through is important to us, so it’s lovely to hear that it made a difference. Thanks for trusting us.Nicola R.1 month agoKate has been truly wonderful with my parents dog Murphy , he was so ill when we first saw her and she was truly compassionate and professional . She made a difficult time easier with clear communication about Murphy condition . Can’t thankyou enough for your care .Response from the owner:Thank you so much for your lovely feedback. We’re really pleased Kate was able to support you and your parents during such a difficult time. Clear communication and compassionate care are so important, and it means a lot to hear that this helped make things a little easier for Murphy and your family. Thank you for trusting us ?Emil C.3 months agoReally friendly teamTeresa H.4 months agoMy boy(dog) just had his fat lumps taken out and other bits done..Emily was fantastic as she knows all his needs..Sarah and the team are fantastic..worked things out for me before his op so it was stress free for him..would never go anywhere else..thank you all at heath vets for looking after Bobby..Response from the owner:Thank you so much for your lovely review and for trusting us with Bobby’s care.
I’m so pleased to hear he’s recovering well after having his lumps removed and the other bits done.
Emily will be thrilled to know her understanding of Bobby’s needs made such a difference — she really does have a soft spot for him. And it means a lot to me and the whole team that the planning we did beforehand helped keep everything as stress‑free as possible for him.
Bobby is such a wonderful boy and always a joy to look after.
Thank you again for your kind words and for choosing Heath Vets. We truly appreciate it.
Give Bobby a big cuddle from me,
SarahKirstin C.5 months agoDogs love visting and staff love having them.Response from the owner:Thank youMichael Dennett T.6 months agoGood place dogs sorted. Small reception. So have to be aware of other visitors. Good service.Brooke G.7 months agoThe best vets!
We recently moved to Heath Vets from Mid-Sussex Vets as I didn't feel happy with the service we were being provided.
I honestly think they are the most lovely team and are so compassionate and caring towards my dog Fred.
Every time I speak to someone on the reception, they are quick to answer, via phone and email and so helpful with any questions I have, and it's been the best thing as a dog owner to move to a vet where I feel they really care about him.
I also popped into the reception a few weeks ago, as I was passing and needed to book in Fred in for an appointment, and I didn't even say his name, the lady on reception knew who I was and who my dog was. Unbelievable service - they must see so many people, and we are a new customer to them so the fact she remembered who I was, is just amazing customer service.
Can't recommend them highly enough!Response from the owner:We truly appreciate your wonderful feedback. It’s fantastic to hear that you’ve found a home with our team at Heath Veterinary Clinic.
Fred's well-being is our top priority, and I’m thrilled that you've experienced our compassionate care firsthand. Our reception team do their best to remember every pet and owner, so it's heartening to know this made an impression on you.
Thank you for your kind words and strong recommendation. We’re here for you and Fred whenever you need us! Wishing you both many happy moments together.
Warm regards,
The Heath Veterinary Clinic TeamJosie7 months agoPerfect vets!
All the staff are always so lovely and friendly, always seem so genuinely happy to see my cat Turnip, and I have 100% confidence that they recommend what is best for him. They are gentle and kind, and even take steps to use the calming sprays in the rooms and on equiptment to ensure he's as comfortable as possible. The health care plan is perfect for us, and the service is always incredible.
Definitely recommend, thank you team!David N.9 months agoVery caring and professional organisation looked after us in our time of bereavement of our beautiful cats Benny and Yoshi 17yrs old died within 2 months of each other ?‍?Tracy L.9 months agoI visited Heath vets to register my pet with them and move away from our previous veterinary practice.
I was greeted by two friendly ladies at reception, Jodie dealt with my enquiry and was so friendly, kind and helpful. A lovely practice and lots of parking too. Friends highly recommended Heath Vets to me, I was very happy and impressed with the services they offer and the great customer service.Benji M.9 months agoI Love Heath Vets, I still go there even though I moved to Brighton. It’s not that difficult to get there and they are always so great and helping me with my group of dogs.
They really know what they are doing and make owning a pet so much less stressful! I really appreciate everything they’ve done!Vanessa C.9 months agoVery kind, caring and professional staff. Fully recommend their service.Tanya M.10 months agoThank you for making a trip to the vets far less stressful. Having a reactive rescue can be difficult going into situations which involve meeting new people.
Jess Gambrill and her team insured Luna was looked after from start to finish.
Very professional and caring, I felt like everyone listened to my concerns around bringing Luna in so thank youColin C.10 months agoMy dog Biscuit felt calm and welcomed by everyone and we left with a smile on our facesSue G.10 months agoEfficient and caring vets and staff. Clean and welcoming practise. Parking if you need it.James M.11 months agoGood quality care and follow up for my dog.Amy R.1 year agoWe've been using Heath Vets for 9 months and they have always been exceptional. From enquiries over the phone or email to accommodating emergency visits for our naughty puppy, I cannot fault them. Our dog loves to visit and gets so excited. I love knowing she's well taken care of and that they fuss over her. Would recommend to anyone!!Sarah D.1 year agoFantastic service. I rushed in, unannounced with an emergency yesterday, in what was the vets lunchtime, with a poorly puppy. She was immediately taken by receptionist, Jodie to see the nurse, then given an emergency consultation with the vet. All turned out ok, thankful for their swift actions. Such a lovely caring team, so glad I chose them to look after our pup.Alison B.1 year agoUsed Heath Vets for all our cats and dogs over the past 20 years and never had a bad experience. They care about both the pets and owners.Jess W.1 year agoThe staff here are all so friendly and clearly adore animals. My cat is always so calm here, they are really adept at putting him at ease. There is plenty of parking and large waiting area, including a orange 'dog' which keeps small children occupied if you have to wait.Kev A.2 years agoVery friendly and helpful.JAMES O.2 years agoWhen ever I have to take my cat to the vet I choose Heath veterinary clinic friendly clean and caring my cat doesn’t like travelling or being held down but he does like the vet which ever one we visit it’s strange but he seems very calm when he visits the clinic and I know that they have the best intentions to help make him better

Heath Veterinary Clinic Vet Reviews

[H4] Latest News

[H3]
Spring Check-Ups & Parasite Protection: Essential Guide for UK Pet Owners
Spring Check-Ups & Parasite Protection As the days get longer and the temperatures start to rise, spring brings plenty of opportunities for our pets to enjoy the great outdoors. Unfortunately, it also marks the start of peak

Read More »

April 22, 2026

[H3]
Dental Health for Dogs and Cats – Why Oral Care Matters
Why Dental Health Is So Important for Pets Dental care for dogs and cats is about far more than fresh breath. Plaque and tartar build-up can lead to gum inflammation, infection, loose or painful teeth, and chronic

Read More »

February 16, 2026

All news

[H4]
Facebook

[H1] Price List

[H2] Our Pricing at Heath Vets

At Heath Vets, we believe in being open and transparent about the cost of care. Below you’ll find a selection of prices for our services.? For further clarification, please call us on 01444 242500? Or email us at info@heathvets.com

[H2] Consultations

Procedure
Cost
HeathCare Plan
HeathCare Plan+

Initial Vet Consultation (Dog / Cat / Rabbit)
£60.00
£54.00
10% OFF

UNLIMITED

6 Month Health Check
£60.00
Included

UNLIMITED

Nurse Consultation
£26.00
£23.40
10% OFF

UNLIMITED

Microchip
£25.00
£22.50 10% OFF

£22.50 10% OFF

[H2] Neutering

[H5] Female Neutering
Essential: procedure, pain relief, pet shirt + 2x post-operative checks (POCs)
Comprehensive: procedure, bloods, IV fluids, pain relief, pet shirt + 2x POCs
HeathCare Plan discount (10%): applies to both Essential and Comprehensive fees.
Older bitch surcharge (6+ years): £165 (in addition to the prices below).

Procedure
Cost
HeathCare Plan
HeathCare Plan+

Bitch Spay 0–10kg
Essential: £295.80
Comprehensive: £459.67

Essential: £266.22
Comprehensive: £413.70
10% OFF

Essential: £266.22
Comprehensive: £413.70
10% OFF

Bitch Spay 10–20kg
Essential: £341.70
Comprehensive: £505.57

Essential: £307.53
Comprehensive: £455.01
10% OFF

Essential: £307.53
Comprehensive: £455.01
10% OFF

Bitch Spay 20–30kg
Essential: £387.24
Comprehensive: £551.11

Essential: £348.52
Comprehensive: £496.00
10% OFF

Essential: £348.52
Comprehensive: £496.00
10% OFF

Bitch Spay 30–40kg
Essential: £427.24
Comprehensive: £591.11

Essential: £384.52
Comprehensive: £532.00
10% OFF

Essential: £384.52
Comprehensive: £532.00
10% OFF

Bitch Spay > 40kg
Essential: £463.47
Comprehensive: £627.61

Essential: £417.12
Comprehensive: £564.85
10% OFF

Essential: £417.12
Comprehensive: £564.85
10% OFF

Cat Spay
(pet shirt not included)

Essential: £137.47
Comprehensive: £298.81

Essential: £123.72
Comprehensive: £268.93
10% OFF

Essential: £123.72
Comprehensive: £268.93
10% OFF

Rabbit Spay
(pet shirt not included)

£140.90

£126.81
10% OFF

£126.81
10% OFF

Additional options (under general anaesthetic):
Intravenous fluids — £96
Base-line bloods — £68
Pre-op lungworm — £24

[H5] Laparoscopic (Keyhole) Spay

Procedure
Cost
HeathCare Plan
HeathCare Plan+

Laparoscopic Spay (dogs from 7kg)
£699.00
£629.10
10% OFF

£629.10
10% OFF

The laparoscopic spay (also known as a lap spay or keyhole spay) is a minimally invasive
procedure to remove a female dog’s ovaries. Minimally invasive surgery causes less tissue
trauma, is less painful, is associated with fewer complications and promotes a quicker
recovery time.
The procedure involves two very small incisions closed with dissolvable sutures, which
routinely heal within 5–6 days. Patients can usually return to normal exercise 3–5 days
post-surgery.
Your dog will require a pre-op check with the vet within 7 days prior to the procedure —
there is no charge for this check.
We do not advise lap spay for older dogs, those that suffer from phantom pregnancies or
dogs that have had multiple litters, due to changes in the uterus. In these cases we would
recommend a traditional spay.
A deposit of £350 is taken at the time of booking and deducted from the remaining balance
on the day of the procedure.

[H5] Male Neutering
Essential Care: procedure, pain relief, pet shirt + 2x post-operative checks
Comprehensive Care: procedure, bloods, IV fluids, pain relief, pet shirt + 2x post-operative checks
HeathCare Plan discount (10%): applies to both Essential and Comprehensive fees.

Procedure
Cost
HeathCare Plan
HeathCare Plan+

Dog Castrate 0–10kg
Essential: £213.30
Comprehensive: £377.17

Essential: £191.97
Comprehensive: £339.46
10% OFF

Essential: £191.97
Comprehensive: £339.46
10% OFF

Dog Castrate 10–20kg
Essential: £236.70
Comprehensive: £400.57

Essential: £213.03
Comprehensive: £360.51
10% OFF

Essential: £213.03
Comprehensive: £360.51
10% OFF

Dog Castrate 20–30kg
Essential: £297.24
Comprehensive: £461.11

Essential: £267.52
Comprehensive: £415.00
10% OFF

Essential: £267.52
Comprehensive: £415.00
10% OFF

Dog Castrate 30–40kg
Essential: £342.24
Comprehensive: £506.11

Essential: £308.02
Comprehensive: £455.50
10% OFF

Essential: £308.02>
Comprehensive: £455.50
10% OFF

Dog Castrate > 40kg
Essential: £387.96
Comprehensive: £551.83

Essential: £349.17
Comprehensive: £496.65
10% OFF

Essential: £349.17
Comprehensive: £496.65
10% OFF

Cat Castrate
(pet shirt not included)

Essential: £122.47
Comprehensive: £283.81

Essential: £110.22
Comprehensive: £255.43
10% OFF

Essential: £110.22
Comprehensive: £255.43
10% OFF

Rabbit Castrate
(pet shirt not included)

£129.65

£116.69
10% OFF

£116.69
10% OFF

Additional options (under general anaesthetic):
Intravenous fluids — £96
Pre-op bloods — £68
Pre-op lungworm — £24

[H2] Vaccinations

[H5] Dog Vaccinations

Procedure
Cost
HeathCare Plan
HeathCare Plan+

1st Vaccination (DHP & Lepto 4)
From 6–8 weeks, 2nd vaccine 4–6 weeks later. WSAVA advises primary course can use different brands.
£62.00
Included

Included

2nd Vaccination (DHP & Lepto 4)
Given 4–6 weeks after 1st vaccine.
£62.00
Included

Included

Annual Booster
Part of a 4-year programme including DHP & L4 (not all components needed every year).
£62.00
Included

Included

Primary Course / Restart (2 vaccines)
For dogs needing a full restart.
£124.00
£25.00
Discounted

£25.00
Discounted

Kennel Cough (Canigen KC)
Covers Bordetella bronchiseptica. Recommended annually.
£62.00
Included

Included

Rabies Vaccination
Valid for 3 years.
£70.00
£63.00
10% OFF

£63.00
10% OFF

[H5] Cat Vaccinations

Procedure
Cost
HeathCare Plan
HeathCare Plan+

1st Vaccination (Leucofeligen)
From 9 weeks of age. Covers calicivirosis, viral rhinotracheitis, panleukopenia and leukaemia.
2nd vaccine 3–4 weeks later (minimum age 12 weeks). WSAVA advises primary course can use different brands.

£62.00
Included

Included

2nd Vaccination (Leucofeligen)
Given 3–4 weeks after 1st vaccination.
£62.00
Included

Included

Annual Booster
£62.00
Included

Included

Primary Course / Restart (2 vaccines)
For cats needing a full restart.
£124.00
£25.00
Discounted

£25.00
Discounted

[H5] Rabbit Vaccinations

Procedure
Cost
HeathCare Plan
HeathCare Plan+

Annual Vaccine (Nobivac Myxo-RHD PLUS)
From 5 weeks of age. Covers myxomatosis and haemorrhagic disease strains 1 & 2.
£62.00
Included

Included

[H4]
Find out more about the HeathCare Plan

Want to find out more about the HeathCare Plan and HeathCare Plan+? Members receive a wide range of benefits, UNLIMITED consultations, vaccinations, year-round preventative care and discounts on almost everything else!

See All The Benefits

[H4] We've moved!

Heath Vets have now moved to our new premises as of Monday 21st June.  Our new address is: Unit 1, 176 London Road, Burgess Hill, RH15 8LS / Tel: 01444 242500Click here to read more

[H6]
Contact us

01444 242500
info@heathvets.com

[H6]
Visit us

Heath Veterinary Clinic, Unit 1, 176 London Road, Burgess Hill, RH15 8LS

Take a Virtual Tour >

[H6]
Opening hours

Monday - Friday8:00 AM - 6:30 PMSaturday8:00 AM - 3:30 PMSundayClosed

Contact Heath Vets via PetsApp. Book appointments, video consultations, order food and medication and live chat with us.

Download

[H5] Send us a message

[H5] Emergencies

Out-of-hours cover provided by Priory Emergency Treatment Services (P.E.T.S). P.E.T.S provide Heath Vets with emergency services, each evening, night, weekends and bank holidays with 24-hour care for hospitalised patients.P.E.T.S is situated in the accessible Withdean area, close to Withdean Park and local coffee shops. We are within easy reach of Brighton and Hove and 2 minutes from A23 and A27 if you are travelling from further afield.

Priory Emergency Treatment Services, The Veterinary Hospital, The Deneway, London Road, Brighton BN1 8QR (Click for directions)

In an Emergency, please call our regular telephone number where you will be redirected to P.E.T.S.
[H6] 01444 242500

[H3] Veterinary Jobs | Vacancies

[H3] Join the Heath Vets team

Heath Vets, an independent and well-established, award winning, veterinary practice located on the edge of the beautiful South Downs with easy access to Brighton and Gatwick, is excited to welcome a passionate and dedicated Veterinary Surgeon to our team.Why Choose HVC?A Great Rota: Prioritising work-life balance so you can thrive both professionally and personally.Supportive Team: Work alongside experienced vets, nurses, and receptionists who genuinely care.State-of-the-Art Facilities: From digital radiography to an in-house lab, our spacious practice is designed for excellence. We also proudly offer laparoscopic surgeries, dental x-rays and advanced ultrasonography.Community-Focused: Join a practice that’s deeply embedded in its community and shares your commitment to compassionate care.Professional Development: We support and fund CPD tailored to your career goals.A Glimpse Into HEATH VETSAt Heath Vets, we believe in delivering exceptional care for pets while fostering a strong bond with their owners. As an independent practice, we value integrity, collaboration, and the well-being of our team and clients. Our spacious, modern facilities and vibrant location in Burgess Hill offer the perfect setting for you to grow and thrive.Our practice is proud to have an experienced and established team dedicated to providing exceptional, tailored care. We also benefit from visiting peripatetic referral services for ophthalmology, cardiology, dermatology, orthopaedics, and endoscopy, ensuring that we can offer advanced diagnostics and treatments to our patients without the need to travel. Our commitment to collaboration and excellence makes this a fantastic environment for professional growth and client satisfaction.Let’s Talk!Don’t just take our word for it—You can also check out our 5-star client reviews on VetHelpDirect to see what makes Heath Vets so special. Or come and see for yourself! Arrange an informal chat or visit our practice. We’d love to show you around and discuss how we can build a fulfilling future together.
[IMG: Join the Heath Vets team]
[H6] See our current vacancies below:
Load more listings

[H6]
No vacancies?

We're always looking for talented, friendly people to join the team. If you would like to be part of our growing, ambitious, fun and innovative team, please send a covering letter with a copy of your CV to our Practice Director Sarah Solomon sarah.solomon@heathvets.com

[H3] Privacy Policy

[H4] Heath Vets Privacy Notice
This privacy notice tells you how Heath Vets will collect and process your personal data if you register as a client, purchase our services and products, and use our website.
[H6] About us
Heath Vets is an independent animal veterinary surgery with in Burgess Hill. We provide first opinion veterinary care to our patients.
[H6] Who to contact regarding your personal data
We take your privacy seriously. Our Data Protection Managers look after data protection and would be happy to answer any of your questions about this privacy notice and how Heath Vets uses your data. They can be contacted directly at info@heathvets.com or on 01444 242500.
[H6] The personal data we collect and process
There are four main ways we process the personal data you provide. We endeavour to keep this information accurate and up to date, and not keep it longer than is necessary.1. To administer your account as a surgery clientIn order to provide our service effectively and ensure the best possible care for your pet, we need to collect and process the following personal data when we register you as a client.Personal data typeHow the data is collected First name, Last name As part of registering to be a clientAddress As part of registering to be a clientPhone number (normally a mobile) As part of registering to be a clientEmail address As part of registering to be a clientThis personal data will be used for the following services and purposes:To administer your account and provide the products and services you have requested from us. For example, invoicing, calling to change an appointment and to keep a record for legal and accounting purposes.To inform you by email of service information about the practice. For example, notification of seasonal opening times or changes to out of hours availability.If you have pet insurance and you wish to make a claim, we will pass on your pet’s clinical history with your name and address to your insurance company to allow them to process your claim.If we take a blood sample from your pet, we send the sample to our supplier and provide your surname and address for identification purposes only.Pets Emergency Treatment Service in Brighton provide our out of hours emergency cover. We will pass on your pet’s clinical history with your name and address to PETS to allow them to remain updated on your pet’s wellbeing.If you decide to be a member of our VIP plan and pay by direct debit, you will also need to provide bank account details to set up and confirm your direct debit. We do not retain this information once your direct debit is confirmed. 2. To send you marketing communications as a surgery clientWe send all our clients the following marketing communications:Reminders for pet vaccinations and administering preventative healthcare treatments.News information on animal welfare.Promotions and the latest related product offers.Clients find these communications useful in administering care to their pets and to keep up to date with what is going on at the surgery. They are only sent to existing clients who can opt-out at any time.The personal data that we process for these communications is first name, email address and mobile phone number.We would like our clients to enjoy these communications, so it is important to note that you can opt-out at any time by:Clicking the ‘Unsubscribe’ link in any marketing communications email.Calling our team at the surgery on 01444 242500.Dropping into the surgery and speaking to a member of our team. 3. To share with veterinary related 3rd parties WITH your consentThere will be occasions where we will need to ask for your consent to share your personal data with a 3rd party:If you would like your pet to be referred to a specialist veterinary surgeon, we will provide them with your pet’s clinical history with your name and address to enable them to confirm your referral appointment.Should you wish to move to an alternative veterinary surgery, we will provide your pet’s clinical history with your name and address to your new vets.Should you wish to chip your pet (cats and rabbits), we register your name, address and contact number with the chip provider. Note that chipping dogs is a legal requirement and we share your personal data in this case under a legal obligation to do so.Should you wish to purchase a dog tag, we will provide your name for identification and your contact number for engraving to the dog tag provider.Heath Vets will not pass on your personal data to any third parties without your consent unless the law requires us to do so. We do not provide any personal data to the suppliers of the medicines we administer or the pet care products we sell. 4. When you use our www.heathvets.com websiteWhen someone visits www.heathvets.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.We use cookies, which are small text files that are placed on your computer when you visit. We do this to make our website work more efficiently and to promote our news, products and services on social media.Heath Vets uses a third-party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the Heath Vets website.We provide contact forms on our website and collect users’ personal information to help them complete certain tasks. Each form details the information required and an explanation of what the form is for. For general enquiries, once an enquiry has been dealt with, the data is deleted in line with Heath Vets procedures.
[H6] Disclosure of personal data to our service providers
We may pass on your personal data to service providers contracted to Heath Vets in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details secure, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with Heath Vets procedures.
[H6] How long do we process your data for?
Heath Vets is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, address, email address and telephone number, but excludes bank account details.
[H6] Your rights as a data subject
At any point while we are in possession of or processing your personal data, you the data subject, have the following rights:Right of access – you have the right to request a copy of the information that we hold about you.You can do that by emailing info@heathvets.com or by calling 01444 242500. If we do hold information about you we will:give you a description of it;tell you why we are holding ittell you who it could be disclosed to; andlet you have a copy of the information in an intelligible form.Please note that you will need to provide proof of identity – a current passport or driving licence.Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records.Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.Right of portability – you have the right to have the data we hold about you transferred to another organisation.Right to object – you have the right to object to certain types of processing such as direct marketing.Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.Right to judicial review: in the event that Heath Vets refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
[H6] Complaints
We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact the Data Protection Managers at info@heathvets.com or 01444 242500.If you are still not happy with how your personal data is being processed by Heath Vets or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office at https://ico.org.uk/concerns/ or by calling 0303 123 1113.

[H3] T&Cs

[H6] Heath Veterinary Clinic
[H4] Terms and Conditions of Business
This page details our practice terms and conditions. Some aspects of the terms may not be relevant to you, but we request that you ask for further explanation/clarification if required. Should you not agree to any of these terms and conditions, please let the veterinary surgeon know.Our number one priority is the health and welfare of your pets. We have Practice policies that have been developed to give your pet optimum care whilst complying with the codes of practice from the Royal College of Veterinary Surgeons, the Veterinary Medicines Directorate, the Health and Safety Executive, Environmental Health and the Financial Services Authority.Heath Vets are proud to be a registered training practice for both Veterinary Surgeons and Nurses.  Learners are involved in the care of animals.  If you wish to opt out of this, please provide written confirmation to info@heathvets.com.

[H6] Opening times
Monday – Friday8:00 AM – 6:30 PMSaturday8:00 AM – 3:30 PMSundayClosed

[H6] Consultations and Operations
We consult throughout the day on weekdays and Saturdays, and surgery is typically performed between 8:00 am and 4:00 pm, depending on the availability of our veterinary team and patient requirements.

[H6] Fees
In the absence of a pet NHS, our services are reliant on the fees paid by our clients to fund services, facilities, drugs and the expertise of our team, which gives us the ability to offer your pets the best possible care. The ethos of the practice is to charge fairly, consistently and openly.All fees, food and drugs are subject to VAT. Fee levels are determined by the length of time spent on a case and consider the expertise of our team, drugs, materials and consumables used.We aim to provide each client with a written estimate as to the probable costs of a surgical procedure or course of treatment. Please bear in mind that any estimate given can only be approximate.  We will always endeavour to keep you informed of any changes that may lead to additional costs, at the earliest opportunity. Our standard Consultation Fee is £60.00.

[H6] Payment
Payment is expected at the time of consultation, on the collection of medication/diets or prior to the discharge of your pet.We accept payment by bacs, PetsApp, cash, credit or debit card. Any credit card payment not honoured and any cash tendered found to be counterfeit will result in the account being restored to the original sum, with further charges added to cover our bank charges and administration costs.We understand that treatment of your pet may incur costs that you had not budgeted for. If, for any reason, you are struggling to settle your account as specified, we ask you to discuss the matter as soon as possible with the Practice Manager. Please note instalments or part payments of any account may ONLY be sanctioned with the express permission of the Practice Director or Practice Manager.We reserve the right to refuse any treatment other than emergency first aid to animals belonging to clients with long term outstanding accounts. Clients may be refused all treatment and asked to register with another veterinary practice after appropriate notice has been given. If accounts remain unpaid despite repeated and documented attempts to contact the client, the matter may be referred for legal recovery through the County Court with further charges added to cover administration costs.

[H6] Microchipping
In line with UK legislation all domestic dogs and cats must be microchipped. Owners are legally obliged to ensure that their contact details linked to the microchip database remain accurate and up to date. It is the client’s responsibility to comply with these legal requirements. Our practice offers microchipping services using compliant, ISO-standard microchips. We strongly advise clients to ensure their pet’s microchip registration details are up to date to ensure they remain contactable should their pet go missing.

[H6] In-Patient Care
If your pet must stay in overnight with us, regular checks will be made by one of our veterinary surgeons or nursing team. The frequency of these checks is determined by your pet’s needs. As a minimum a check will be made last thing at night and first thing in the morning, but we may visit several times during the night should the vet in charge of the case decide it is necessary. If it is deemed necessary that constant monitoring is required we can arrange to stay with your pet or may transfer them to PETS (Priory Emergency Treatment Service) where a dedicated night team will be on hand at all times. No pet will be transferred without prior permission from the owner.

[H6] Out of Hours Service
Your pet’s health is important to us 24 hours a day, 365 days a year. We appreciate that they may need help outside of our normal surgery hours. Because of this we have ensured that the out of hours service we offer is easily accessible and expertly equipped, so there is one less thing to worry about in an emergency.Members of our HeathCare Plan have access to Vidivet – if you’re not sure what to do or whether your pet requires emergency treatment you can send your query to a vet on the VidiVet app and get a personalised video response direct to your phone.Pets Emergency Treatment Service (PETS) are a dedicated veterinary emergency service. They have a team of night vets and nurses who are able to provide round the clock care for your pet, should an emergency arise.PETS can be found at: New Priory Veterinary Practice, The Deneway, London Road, Brighton, BN1 8QRThe fee for an Initial consultation at PETS varies depending on the time of the appointment. Consultations held between 6:00 pm and 10:00 pm are charged at £223.96; those conducted between 10:00 pm and 8:00 am incur a fee of £271.11. Consultations during weekends and bank holidays, between 8:00 am and 6:00 pm, are priced at £206.53. Please note that these prices are accurate as of June 2025.

[H6] Client Responsibility
Clients are expected to provide accurate and complete information regarding their pet’s health history, symptoms, behaviour, and any previous treatments to enable appropriate clinical assessment and care.

[H6] Zero Tolerance Policy
We are committed to providing a safe, respectful, and professional environment for all clients, patients, and team members. We operate a strict Zero Tolerance Policy towards any form of abusive, aggressive, or inappropriate behaviour. This includes verbal threats, shouting, swearing, physical intimidation, discriminatory language, or any behaviour that may cause mental, emotional, or physical harm to our team. Such actions may result in immediate termination of services and, if necessary, reporting to the appropriate authorities.We understand that veterinary visits can be stressful, particularly during emergencies or difficult decisions, and we are here to support you with compassion and professionalism. However, we ask that this courtesy is reciprocated. Respectful communication helps us provide the best possible care to you and your pet.

[H6] Prescriptions
All the medication that our vets prescribe can be dispensed directly from our surgeries at the time of your appointment in accordance with the Royal College of Veterinary Surgeons and Veterinary Medicines Directorate guidelines. All Prescription Only Medicines (POM-V) are dispensed with the authority of the vet treating your pet. Further information on the prices of medications is available on request.Written prescriptions can also be provided upon request.  Written prescriptions are subject to a £20.00 fee, which covers the professional service of the veterinary surgeon authorising the medication, advising on appropriate dosage, and maintaining accurate pharmacy records as required by law. Please note that prescriptions can only be issued for animals under our care following a clinical assessment, and may not be appropriate for in-patients or cases requiring immediate treatment.

[H6] Long-Term Medication
For those pets on long-term medication, we have a repeat prescription service, which lets you re-order medication or written prescriptions over the phone.All medications prescribed by our veterinary surgeons are dispensed in accordance with the Royal College of Veterinary Surgeons (RCVS) Code of Professional Conduct and the Veterinary Medicines Directorate guidelines.To comply with the RCVS best practice guidelines, we must see your pet every six months (or more frequently if the specific medication requires it) for an examination and to ensure we carry out any diagnostic tests to monitor the efficacy and/or side effects of the drug. The standard charge for re-examination is £60.00.There are instances where flea and worm medication or POM-V medication used for preventative healthcare may also require your pet’s health to be checked annually before it can be dispensed.For further information about medication prices or repeat prescription procedures, please contact our team.Medication posted to clients will be sent by recorded delivery and subject to a post and packing charge which will be payable when the drugs are ordered.

[H6] Pet Health Insurance
We strongly support the principle of insuring your pets against illness or accidents.  We understand that pet insurance can be complex, and the claims process may sometimes feel overwhelming. We are happy to assist you with the insurance process for routine claims.We would ask all clients to settle your account and then reclaim the fees from your insurance company. Please supply us with an insurance claim form or online portal details and we will endeavour to complete this within 10 working days. There is a charge of £10.00 for the completion of Insurance forms (inclusive for HeathCare Plan members).Where large unexpected claims are incurred we may be able to claim our fees direct from your insurance company. These are not the standard procedure and must be discussed and authorised by a member of the Management Team prior to treatment. Direct Claims are generally reserved for treatments estimated over £500 or emergency cases, and require a signed Direct Claim Agreement before proceeding.Please note that payment of your policy excess and any co-payment is required on the day of treatment, and a £25 administration fee applies per direct claim processed.As an independent veterinary practice, we have no affiliation with insurance companies and do not have access to or influence over your policy terms or claim decisions. While we assist in submitting claims and providing documentation for routine claims, managing and interpreting your insurance policy remains your responsibility. Due to data protection regulations, our ability to discuss your policy details with insurers is limited. Should you have any questions or need assistance with your insurance claim, please contact us at insurance@heathvets.com.

[H6] Ownership of Case Records, Radiographs and Similar Documents
Case records including radiographs and other similar documents remain the property of and will be retained by Heath Veterinary Clinic. Records can be copied and on request, forwarded to another veterinary surgeon taking over the case.We have controls in place to deal with personal details and client records in accordance with the Data Protection Act.

[H6] Second Opinions and Referrals
You may request a second opinion for your pet. This can be arranged with an alternative veterinary surgeon at Heath Veterinary Clinic or you may wish to attend a different practice. Please request that your chosen practice contacts us and we shall arrange for your pets clinical history to be forwarded to them.Your pet may require specialist treatment which is outside of our skills set. We have a selection of Veterinary Specialist which are able to come to our practice for referral appointments so that you and your pet do not have to travel. Alternatively more specialist equipment may be required in which case we can arrange for a referral. There is an administration fee of £30. We will liaise with you and the referral practice to ensure that all relevant histories are transferred.

[H6] Complaints
At Heath Veterinary Clinic, we are committed to delivering the highest standard of care and service to our clients and their pets. However, if you are ever dissatisfied with any aspect of the service you receive, we encourage you to let us know as soon as possible so we can address your concerns promptly and appropriately. Complaints can be made in person, by phone, by email, or in writing. Please direct written complaints to the Practice Director, Sarah Solomon info@heathvets.com.All complaints are acknowledged and handled in line with the Royal College of Veterinary Surgeons (RCVS) Code of Professional Conduct and relevant UK legislation. Depending on the nature of the complaint, it will be reviewed by the appropriate member of our management team or escalated to the Practice Owner. Dependent on the nature of the concern, we will aim to respond to complaints requiring clarification within 10 working days.If the matter cannot be resolved internally to your satisfaction, you may seek support from the Veterinary Client Mediation Service (VCMS), a free and independent service, or the RCVS for issues relating to professional conduct.

[H6] Feedback
We welcome your feedback on any of our services at any time, if you feel that any aspect of the Practice could be improved or we have exceeded your expectations, please speak to or email our Practice Director, Sarah Solomon info@heathvets.com.

[H6] Use of Images
From time to time we may take images of your pet. These may form part of their clinical records. We may wish to use these images on our Social media pages to highlight veterinary issues and or market the practice. We will consult you in advance to obtain permission before publishing such images.

[H6] Immunosupressed Owners
If you, or anyone who has regular close contact with your pet, becomes immunosuppressed due to medical treatment, illness, or a health condition, it is essential that you inform your veterinary surgeon as soon as possible. Certain medications, including those used to treat parasitic infections or manage chronic conditions, may carry a risk of zoonotic transmission or require specific handling precautions in households with immunocompromised individuals. Your veterinary surgeon can review your pet’s treatment regime to ensure it remains safe and appropriate for all members of your household, and advise on any additional hygiene measures or adjustments to care.

[H6] Data Protection
We take your privacy and the security of your personal information seriously. All client data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We only collect and process personal inf