Training Example: Anwyl Homes – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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[H1] The family homebuilder

[H5] Featured DEVELOPMENTS
[H3] Your dream home awaits you
We build dream homes in locations you’ll love – start the search for yours.
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[H4] Eagles Green
Burtonwood Road, Warrington, WA5 3ZH

[IMG: A picturesque neighbourhood featuring Anwyl Homes]

[H4] Dalton Fields
Off Wilbraham Road, Chorlton, Manchester, M21 0UX

[H4] Parc Bodafon
Nant y Gamar Road, Llandudno, LL30 1YE

[IMG: A row of Anwyl Homes’ new build houses, featuring both redbrick and cream facades, sits alongside a spacious green lawn with a few trees, under a bright blue sky.]

[H4] Five Oaks
Gains Park Way, Bicton Heath, Shrewsbury, SY3 5GD

[IMG: Four Anwyl Homes new build homes, each with a redbrick exterior and gabled roofs, are set amidst a neatly manicured lawn under a bright blue sky.]

[H4] Winnington Place
Winnington Avenue, Northwich, CW8 4FT

[H2] Our thoughtful
[H2] approach…
Over the last nine decades, we have developed a thoughtful approach to creating homes, accumulating a wealth of knowledge and experience along the way. We understand what people want and what they expect when looking for a new home, and we’re proud to have our name above the door.
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Your home should
[H2] tell the story of who you are
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final few

[H3] Don’t miss your last chance to move to Chester

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DEVELOPMENT

[H3] Discover your dream home in Llandudno

Explore Parc Bodafon

[IMG: children playing tennis outside of an Anwyl home]
News

[H3] Your new home in Chorlton is waiting at Dalton Fields

Discover more

ENERGY EFFICIENCY

[H3] Do you know how your Anwyl home is built for the future?

Explore the Eco House

PODCAST

[H3] Tune into our podcast

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[H5] Happy families

[H3] Hear from our homeowners

When the last box is unpacked, what do our homeowners have to say about their Anwyl journey?

[IMG: A couple stands in front of a new build home by Anwyl Homes, featuring red brick walls, prominent white-framed windows, and a tiled roof. Bright and sunny weather enhances the scene.]

[H4] “We would 100% recommend Anwyl”
We’d looked at other new builds locally before deciding to buy a new Anwyl home. Their team have been absolutely brilliant all the way through, even though we had a little hiccup when the sale of my house fell through four times.
Andy and Nicky – Priory Gardens at Yew Tree Park

[IMG: A couple sits at a dining table in a modern kitchen of a new build home by Anwyl Homes, featuring grey cabinets, a stainless steel cooker hood, and a vase of colourful flowers.]

[H4] “We loved the sales team!”
We loved the sales team because they listened to us and we love the homes because they have a different feel – a new build with character!
Mr and Mrs Hart – Priory Gardens

[IMG: An elderly couple smiles warmly inside a new build home by Anwyl Homes, featuring modern decor with a light-coloured sofa, abstract wall art, and stylish furniture.]

[H4] “We were really impressed with the development”
The sales team and site manager at The Oaks were really helpful. I couldn’t fault them. People keep asking us what we are going to do but now, I think, we are just happy to relax.
Mr and Mrs Lloyd – The Oaks at Rossbank

[IMG: Three people are standing outside a new build home by Anwyl Homes. The house features red brickwork, grey roof tiles, and several white-framed windows, creating a modern appearance.]

[H4] “Nothing was too much trouble!”
We were one of the first to move in and took pictures every day of the different stages of the houses being built. We’ve seen first-hand the amount of work and detail that’s gone into them.
Colin, Verity and Will – Lawrence Gardens and Cross Fields

[H1] Complaints Procedure
We understand that sometimes things can go wrong, which is why we take complaints from homeowners very seriously.When submitting a complaint, please note that you will need to follow the correct policy below.
If you reserved your home before the 1st November 2022, please follow our Consumer Code complaints policy.
Consumer Code Complaints Policy
Alternatively, if you reserved your home after the 1st November 2022, please follow the New Homes Quality Code complaints policy.
NHQC Complaints Policy
This complaints procedure is for Housing Association companies and Investors only.
Housing Association/Investor Complaints Policy
This complaints procedure is for making a Data Protection Complaint.
Data Protection Complaints Procedure
[H2] Consumer Code complaints policy
Step 1 If you have already contacted our Customer Service Team and they have been unable to help, please write to our Customer Service Manager, Annie Kellard, at the following address; Anwyl House, Clos Dewi Sant, St David’s Park, Ewloe, Flintshire, CH5 3DT. Annie will respond to you within 5 working days of receipt of your letter.Step 2 In the unlikely event that Annie has been unable to resolve your complaint, please write to our Head of Customer Service, Helen Tollitt, at the same address above.Step 3 If you remain unhappy with the outcome of your complaint, once you have heard from Helen, please write to: Mark Calvert, Managing Director for our Cheshire and North Wales region, or John Grime, Managing Director for our Lancashire region at the same address above.In order to register a formal complaint, it must be sent via letter and not email. Emails to individual mailboxes will be passed to the Customer Services team.
[H2] Complaints procedure for NHQC
Please raise your complaint by filling in the Customer Care webform, selecting the enquiry type as ‘Complaint’Within 5 calendar days of the CID*, we will acknowledge all complaints. Where we are unable to resolve your complaint swiftly, the following process will apply Within 10 calendar days of the CID*, we will send a pathway to resolution response. This should explain how we plan to resolve the issue, along with the steps and anticipated timescalesWithin 30 calendar days of the CID*, we will send a full complaint assessment response. If the complaint has been resolved, this will confirm what steps were taken. In the event that the resolution is still underway, the response will detail what has caused the delay, and the anticipated date for resolutionOnce the complaint has been resolved, we will send a closure response which confirms what action has been taken In the very unlikely event that the complaint remains unresolved after 56 calendar days of the CID, we will send a further response to provide information on what has caused the delay, what the next steps are and the anticipated date for resolution. We will also keep you updated no less than every 30 days until the matter is resolvedWe hope we can resolve most matters without the need for further escalation. However, if your complaint is not resolved in accordance with this procedure, or you remain dissatisfied with the outcome, then you may be able to refer your complaint to any dispute resolution service offered by your warranty provider (NHBC), or the New Homes Ombudsman Service.The New Homes Ombudsman Service will decide at their own discretion when or if to accept a complaint, in accordance with the scheme rules. The New Homes Ombudsman Service can accept complaints that have arisen within two years of legal completion. After this, disputes within the structural warranty period may be referred to the New Home Warranty Provider (NHBC) if relevant.*Please note, the complaint’s initiation date (CID) is the first working day after a complaint is received. Thus, if a complaint is received on a Monday, the CID is the following Tuesday. If a complaint is received on a Saturday, the CID will the following Monday (excluding public holidays).
[H2] Housing Association and Investors
Tenants of affordable or shared ownership properties need to report any issues or complaints directly to the applicable Housing Association or Investor/Landlord for them to contact Anwyl Homes directly, unless a letter of authority is in place between the resident and the owner of the property.   If you are a private purchaser, please refer to the complaints procedure tab for Consumer Code or NHQC.   We understand that sometimes things can go wrong, which is why we take complaints very seriously. If you have raised the issue with the Customer Care team and remain unhappy following our response, please fill in the below webform and a member of our team will contact you within 5 working days to acknowledge the complaint.

[H2] Housing Association/Investor Complaints

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[H2] Data Protection Complaints Procedure
Please raise your complaint by filling in the Customer Care webform, selecting the enquiry type as ‘Complaint – Data Protection’Within 30 calendar days, we will acknowledge and aim to resolve all Data Protection complaints.We will keep you updated about the progress of your complaint.Once the complaint has been resolved, we will send a complaint outcome response which confirms what action has been taken.

[H1] Privacy Policy
[H2] Introduction & scope of this privacy policy
Anwyl Construction Company Ltd (Anwyl) and any other Anwyl group companies understands that your privacy is important to you and that you care about how your personal data is used and shared.
We respect and value your privacy and will only collect and use personal data in ways that are described here and in a manner that is consistent with our obligations and your rights under law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our website or social media pages. If you do not accept and agree with this Privacy Policy, you must stop using our website(s) and social media pages immediately.
Employees and recruitment candidates should refer to their dedicated privacy policy. A copy of this can be requested by emailing [email protected].
[H2] Data protection law
The Data Protection Act 1998 & EU Regulation 2016/679 – the General Data Protection Regulation (GDPR) describes how organisations must collect, handle and store personal information.
These rules apply regardless of whether data is stored electronically, on paper or on other materials.
To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.
The Data Protection Act is underpinned by eight important principles. These say that personal data must:
Be processed fairly and lawfully
Be obtained only for specific, lawful purposes
Be adequate, relevant and not excessive
Be accurate and kept up to date
Not be held for any longer than necessary
Processed in accordance with the rights of data subjects
Be protected in appropriate ways
Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection.
[H2] Definitions & Interpretation
In this Policy, the following terms shall have the following meanings:
Account – Means an account required to access and/or use certain areas and features of our website(s)
Cookie – Means a small text file placed on your computer or device by our website(s) when you visit certain parts of our website(s) and/or when you use certain features of our website(s). Details of the Cookies used by our website(s) are set out in the section titled ‘Use of cookies‘.
Personal Data – Means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via any interaction with us, whether written or verbal. This definition shall, where applicable, incorporate the definitions provided in the GDPR.
We/Us/Our/Ourselves – Means Anwyl Construction Company Ltd, a limited company registered in England under company number 00365586 and any other Anwyl group companies whose registered addresses are:
Anwyl House, St David’s Park, Ewloe, Flintshire, CH5 3DT (Main Trading Address) and Rutherford Point, Eaton Avenue, Chorley, Lancashire, PR7 7NA
[H2] What does this privacy policy cover?
All data collected by us either in person, via our website or by any Anwyl representative over the telephone, by letter/post or by email.
Our website(s) is operated and controlled by us and designed, hosted and supported by Red-fern Media.
Our website(s) and social media pages may contain links to other website(s). Please note that we have no control over how your data is collected, stored or used by other website(s) and we advise you to check the privacy policies of any such website(s) before providing any data to them.
[H2] Your rights
As a data subject, you have the following rights under the GDPR, which this policy and our use of personal data have been signed to uphold
The right to be informed about our collection and use of personal data
The right of access to the personal data we hold about you
The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details set out in the section titled ‘Contacting us‘)
The right to be forgotten, i.e. the right to ask us to delete any personal data we hold about you.
The right to restrict (i.e. prevent) the processing of your personal data
The right to data portability (obtaining a copy of your personal data to re-use with another service or organization)
The right to object to us using your personal data for particular purposes
Rights with respect to automated decision making and profiling.
If you have any cause for complaint or enquiry about our use of your personal data, please contact us using the details set out in the section titled ‘Contacting us‘ If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO).
For further information about your rights, please contact the ICO or your local Citizen’s Advice Bureau.
[H2] What data do we collect?
Depending upon your interaction with us, we may collect some or all of the following personal, and non-personal data:
a) Name and contact information such as email addresses, postal address and telephone numbers.b) Your IP addressc) The data and time of the visit and how long you remained on our website(s), along with the referral URL, if applicabled) The pages visited on our website(s)e) Information about the device and browser (such as, browser type and version, operating system, etc)f) Telephone voice calls in the form of digital recordingsg) Social media personal identifiers
[H2] How do we use your data?
All personal data is process and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security, please see the section titled ‘How and where do we store your data?‘.
Our use of your personal data will always have a lawful basis, either because it is necessary to perform a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails) or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
i. Supplying our products and services to you (please note that we require your personal data in order to enter into a contract with you)
ii. Replying to contacts from you via any means
iii. To monitor customer satisfaction by way of customer service surveying
iv. Any other legitimate means
With your permission and/or where permitted by law, we may also use your data for marketing purposes, via social media, which may also include contacting you by email, telephone and/or post with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic communications (EC Directive) Regulations 2003.
You have the right to withdraw your consent to us using your personal data at any time and to request that we delete it.
We do not keep your personal data for any longer than is necessary in light of the reasons(s) for which it was first collected. However, we are sometimes required to retain your personal data for a set period of time. Where there is no legal obligation to hold your data for longer, we will keep your data for 2 years, unless you opt out during this time.
Some specific examples include, but are not limited to:
Property purchases – at least the duration of your 10 year NHBC warranty
Direct marketing – up to 2 years
Other data – for up to 6 years in line with the statute of limitations
For a copy of our Data Retention Policy, please request this via the contact details set out in the section titled ‘Contacting us‘
[H2] How and where do we store your data?
Data will only be stored in the UK.
We are committed to protecting your personal information and implement appropriate technical and organizational security measures to protect it against any unauthorized or unlawful processing and against any accidental loss, destruction or damage
[H2] Do we share your data?
We do not sell any of your personal information to third parties. We also do not share or disclose any of your personal information with third parties other than for the purposes specified in this policy or where there is a legal requirement, for example;
In certain circumstances, we may be legally required to share certain data held by us, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order or a governmental authority.
As part of the reservation, exchange and legal completion process when buying an Anwyl home, we may be required to share certain information with Solicitors, Financial Intermediaries, Independent Financial Advisors and Help to Buy agents.
After you have completed the process of purchasing a home from Anwyl Homes, we will pass personal information to other parties as necessary, to allow them to provide our after-sales support service. This will include subcontractors to fix faults and provide emergency call-out services.
To facilitate the provision of warranties with a property purchased from us
To notify utility suppliers and local authorities about your new property and any property we have purchased from you in part exchange
To notify you about changes to our services and/or updates regarding living on your development in line with our regulatory obligations to do so.
From time to time we may share your personal data with a third party in order to monitor customer satisfaction, including the processing of customer satisfaction surveys
[H2] What happens if our business changes hands?
We may from time to time, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
[H2] How can you control your data?
In addition to your rights under the GDPR, set out in the section titled ‘Your rights‘, when you submit personal data via our website(s), you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us, which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).
[H2] Your right to withhold information
You may access certain areas of our website(s) without providing any data at all. However, to use all features and functions available on our website(s) you may be required to submit, or allow for, the collection of certain data.
You may restrict our use of Cookies, for more information, please see the section titled ”Turning off/deleting cookies‘.
[H2] How can you access your data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge within 30 days. Please contact us using the contact details set out in the section titled ‘Contacting Us‘.
[H2] Our use of cookies
What are cookies?A cookie is a digitally encrypted text file that a website stores on your computer or mobile device when you visit the site. They are used to ‘remember’ when your computer or device accesses our websites.
Why do we use cookies?Our website uses cookies in order to provide a better user experience. This includes information about your journey around a website, including pages viewed and your preferences. All cookie data is stored anonymously and does not contain individual details such as your name, address or telephone number.
What type of cookies do we use?We use functional, performance and advertising cookies to make your user experience easy and reliable.
You may also be exposed to third-party cookies from other companies tracking how you use our website. For example, when visiting our website having clicked a link on a social media page, you may receive a cookie from their company as well as us. To manage these cookies, you’d need to visit the third-party websites directly and find more details in their Cookie Policy
Turning off or deleting cookiesIf you don’t want cookies to be stored on your computer, you can amend the settings of your browser. The help function within your browser will tell you how to achieve this.
[H2] Contacting us
If you have any questions about our website(s) or this Privacy Policy, please contact us by email at [email protected], or by post at Anwyl House, St David’s Park, Ewloe, Flintshire, CH5 3DT. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.
[H2] Changes to our privacy policy
We may change this Privacy Policy from time to time (for example if the law changes). Any changes will be immediately posted on our website(s) and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website(s)/interactions with us following the alterations. We recommend that you check this page regularly to keep up to date.

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