Training Example: Hillrom (Hill-Rom Holdings, Inc.) – Review the Data, Give Your Score & Compare to the Real AI Evaluation

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[H1] Uniting to Save and Sustain Lives

We are seizing opportunities to expand global access to our medically essential product portfolio to support more patients through every point of their journey. Engage with us here for our Hillrom and Welch Allyn product and therapy portfolio.

We are seizing opportunities to expand global access to our medically essential product portfolio to support more patients through every point of their journey.

Hillrom, Welch Allyn & Respiratory Therapies

IV Therapies, Clinical Nutrition & Pharmaceuticals

Diagnostic Cardiology Devices & Software

[H2] Featured Products
From next-generation smart beds to care communication apps, see how we're advancing connected care.

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THE VEST APX System (Home Care)

The Vest APX Airway Clearance System is Baxter’s new airway clearance device.

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PROGRESSA+ True ICU Bed

Always Ready in the ICU - Meet the Hillrom Progressa+ True ICU Bed

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CENTRELLA Smart+ Bed

Supporting the changing needs of healthcare facilities — so you can deliver elevated care.

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VOALTE Mobile App

Improve care team communication and collaboration.

[IMG: The Hillrom™ Volara Oscillation and Lung Expansion Therapy system]

The VOLARA System

Our VOLARA System combines 3 respiratory therapies to help you breathe easier.

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PST 500 Precision Surgical Table

The foundation of surgical care.

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MACROVIEW Plus Otoscope

Let us change your view with our next-generation wide-view MACROVIEW Otoscope.

View Products

[H2] Baxter and Hillrom – Destined to Transform

Baxter and Hillrom are uniting to meet the challenges of a rapidly evolving healthcare landscape. Together, we are focused on transforming healthcare with bold innovations that will help us realize our shared promise to improve care for all. We invite you to stay informed of our integration progress by visiting Baxter.com.

Learn More

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[H2] Innovative Solutions Across Care Settings

See how our innovations are advancing connected care.

EXPLORE NOW

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[H2] Supporting You in the Fight Against Coronavirus

We’re working around the clock to develop new solutions to help you treat COVID-19 patients.

SEE HOW WE’RE HELPING

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[H2] Explore Some of Our Product Categories

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[H2] Patient Monitoring

Have confidence when capturing patient vital signs with monitoring solutions that are simple, secure and connected.

LEARN MORE

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[H2] Smart Beds & Surfaces

Experience our beds and surfaces designed to support your patients’ recovery — and your caregivers’ workflows.

LEARN MORE

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[H2] Care Communications

Better patient outcomes begin with connected care teams.

LEARN MORE

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[H2] Surgical Workflow & Precision Positioning

In dynamic surgical environments, efficiency and outcomes go hand in hand.

LEARN MORE

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[H2] Physical Exam & Diagnostics

Our Welch Allyn diagnostic solutions can help you shorten the path from detection to diagnosis and treatment.

LEARN MORE

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[H2] Non-Invasive Respiratory Therapy

We’re innovating to help patients breathe easier wherever they are.

LEARN MORE

[H3] Check out our full product portfolio to see how we can help you enhance patient outcomes.
VIEW ALL PRODUCTS

[H1] Get To Know Us

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[H3] Put Your Passion for Helping Others to Work

Make a difference in the lives of others — and your own.

JOIN OUR TEAM

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[H3] Where We Work

With more than 10,000 employees in over 100 countries, we offer global support that’s insightfully close.

VIEW LOCATIONS

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[H2] Discover Our Latest Articles and Industry News

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[H2] ARTICLE
Overcoming A Vision-Threatening Disorder: Bennett’s Story

READ MORE

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[H2] ARTICLE
Streamlining Cardiology Operations Post Merger & Acquisition

READ MORE

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[H2] ARTICLE
The Importance of Cybersecurity in Cardiology Data Management Systems: 7 Things to Consider

READ MORE

[IMG: MacroView Plus Otoscope, iExaminer SmartBracket primary care]

MACROVIEW Plus Otoscope

[H1] Let Us Change Your View

Try a 3X times larger viewing area and the option to capture images for consultation.

VIEW PRODUCT DETAILS

[IMG: A patient in a wheelchair with a tracheostomy uses the Volara System OLE Therapy in the comfort of his home]

The VOLARA System OLE Therapy

[H1] Maximize Patient Outcomes from the Hospital to Home

VIEW PRODUCT DETAILS

[IMG: The PST 500 Precision Surgical Table from Hillrom]

PST 500 Precision Surgical Table

[H1] The Foundation of Surgical Care

Learn more

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CENTRELLA Smart+ Bed

[H1] Because Life-Altering Moments Deserve Elevated Care

VIEW PRODUCT DETAILS

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[H2] Browse By Category

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[H3]
Smart Beds & Surfaces

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[H3]
Patient Monitoring

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[H3]
Vision Screening & Diagnostics

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[H3]
Diagnostic Cardiology

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[H3]
Safe Patient Handling & Mobility

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[H3]
Care Communications

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[H3]
Physical Exam & Diagnostics

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[H3]
Healthcare Furniture

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[H3]
Non-Invasive Respiratory Therapy

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[H3]
Procedural Connectivity

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[H3]
Surgical Workflow & Precision Positioning

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[H3]
Veterinary & Animal Health

[H2] Use Our Interactive Tools To Calculate Your Potential Economic and Clinical Impact

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[H2]
Falls Burden Calculator

CALCULATE YOUR BURDEN

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[H2]
Med/Surg Patient Deterioration Burden Calculator

CALCULATE YOUR BURDEN

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[H2]
Sepsis Burden Calculator

CALCULATE YOUR BURDEN

[H3] Welch Allyn RetinaVue 700 Imager
Saving vision for patients living with diabetes starts with you.
VIEW PRODUCT DETAILS

[IMG: Welch Allyn RetinaVue 700 Imager]

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[H3] Looking for Parts?

20,000 new and refurbished Hillrom parts are just a click, call or email away.

VISIT OUR PARTS STORE

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[H3] Hillrom Construction Solutions

The Hillrom Construction Solutions team will engage early to help you build a smarter future and drive outcomes that matter.

GET STARTED TODAY

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[H3] Hillrom Rental Therapy Solutions

In healthcare, we know there is no such thing as a typical day or a typical patient. That’s why we rent many of our beds and surfaces—so you can be ready for anything.

VISIT OUR RENTAL STORE

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[H1] MyHillrom: Resources for Your Healthcare Solutions

MyHillrom contains resources to help you optimize the performance and service needs of your Hillrom solutions.

[H2] Self-Service Resources

Find information and resources to help make your job easier — so you can focus on your patients.

Check Welch Allyn Repair Status

Check Welch Allyn Order Status

Find a Welch Allyn Distributor

SmartCare RM

MyHillrom Reports

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[H2] Product Services & Support

Our clinical and technical experts are here to support you with comprehensive services.

Care Communications Services & Support

Connex® Health Portal

RetinaVue Network Customer Portal

[H2] Ecommerce

Be ready for anything with the right parts and rental therapy solutions.

Hillrom Parts

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[H1] My Content

Make the most of your investment through our product training and documentation resources.

Product Training & Documentation

Technical Training

FLC-PSS-SMARTCARE-REMOTE-MANAGEMENT
Remote Device Management
Discover the SmartCare Remote Medical Equipment Management Software from Hillrom that uses real-time clinical asset management of connected health devices.
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Schedule A Virtual Demonstration Here
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[IMG: A team of biomedical engineers discusses proactive maintenance schedules using the SmartCare™ Remote Management tool.]
A team of biomedical engineers discusses proactive maintenance schedules using the SmartCare™ Remote Management tool.

[IMG: A diagram demonstrates the secure, cloud-based workflow of Hillrom’s SmartCare Remote Management service tool.]
A diagram demonstrates the secure, cloud-based workflow of Hillrom’s SmartCare Remote Management service tool.

[IMG: SmartCare™ Remote Management software is displayed on multiple devices — a laptop, desktop computer and tablet.]
SmartCare™ Remote Management software is displayed on multiple devices — a laptop, desktop computer and tablet.

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[IMG: SmartCare™ Remote Management component information is displayed on a tablet.]
SmartCare™ Remote Management component information is displayed on a tablet.

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[IMG: A team of biomedical engineers discusses proactive maintenance schedules using the SmartCare™ Remote Management tool.]

[IMG: A diagram demonstrates the secure, cloud-based workflow of Hillrom’s SmartCare Remote Management service tool.]

[IMG: SmartCare™ Remote Management software is displayed on multiple devices — a laptop, desktop computer and tablet.]

[IMG: SmartCare™ Remote Management component information is displayed on a tablet.]

[IMG: A team of biomedical engineers discusses proactive maintenance schedules using the SmartCare™ Remote Management tool.]

[IMG: A diagram demonstrates the secure, cloud-based workflow of Hillrom’s SmartCare Remote Management service tool.]

[IMG: SmartCare™ Remote Management software is displayed on multiple devices — a laptop, desktop computer and tablet.]

[IMG: SmartCare™ Remote Management component information is displayed on a tablet.]

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[H1] Remote Device Management
Take Control of Your Connected Devices with our Remote Management Software.
Remote Management enables clinicians to remain at the bedside and focus on patient care, leaving equipment servicing to be proactively monitored and maintained to reduce downtime. Preventive maintenance can help reduce disruption in clinical care.

Read full description

Schedule A Virtual Demonstration Here

https://www.hillrom.com/en/products/smartcare-remote-management/#overview-0
[H6] Overview

https://www.hillrom.com/en/products/smartcare-remote-management/#educationdocumentation-1
[H6] Education & Documentation

https://www.hillrom.com/en/products/smartcare-remote-management/#partsaccessories-2
[H6] Frequently Asked Questions

https://www.hillrom.com/en/products/smartcare-remote-management/#warranty-3
[H6] Evidence & Outcomes

Overview
It's About Time For...

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[H4] Reducing the need to physically touch each monitor or bed

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[H4] A secure system that's scalable based on your needs

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[H4] Avoiding manual data entry errors by importing device data

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[H4] Accessing up-to-date details on deployed assets

[H3] Experience our secure, cloud-based system that can scale to fit your facility’s requirements

Allows remote access and puts you in control of device management
Access up-to-date details on deployed assets, such as firmware version, battery health, and more
Helps address evolving clinical needs with remote configuration deployment
Track preventive maintenance schedules to help ensure each device is maintained appropriately
Remotely locate devices throughout facilities with Access Point mapping
Avoid manual data entry errors by importing device data into your Computerized Maintenance Management System

[H3] Get Relief with Remote Management
Take advantage of these benefits with the following products:

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[H4] Connex Spot Monitor

[IMG: Welch Allyn Connex Integrated Wall System]

[H4] Connex Integrated Wall System

[IMG: Welch Allyn Spot Vision Screener]

[H4] RetinaVue 700 Imager

[IMG: Connex Vital Signs Monitor]

Connex Vital Signs Monitor

[IMG: Centrella Smart+ Bed with Contact-Free, Continuous Monitoring]

Centrella Bed

[IMG: Centrella Smart+ Bed with Contact-Free, Continuous Monitoring]

Progressa Bed

[H3] Simple and Scalable

Proactively manage connected devices across your enterprise from a single, remote location.

[H3] Reduce Clinical Disruptions

Ensure devices are fixed correctly the first time.

[H3] Increase Efficiency

Remotely maintain control of your assets, while freeing up time to focus on more urgent matters.

[H3] Connected and Compliant

Secure, cloud-based system never interacts with patient health information.

Education & Documentation
Get in the know to get the most value out of your solution.

[H3] Product Documentation

[H4] Brochure
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[H5] SmartCare Remote Management Brochure, Corporate

VIEW NOW

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[H5] SmartCare Remote Management Brochure, Patient Monitoring

Download

[IMG: SmartCare Remote Management Brochure, Beds]

[H5] SmartCare Remote Management Brochure, Beds

Download

[IMG: SmartCare Remote Management Vitals Brochure, On Prem]

[H5] SmartCare Remote Management Vitals Brochure, On Prem

DOWNLOAD

[H4] Infographic
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[H5] SmartCare Remote Management Infographic

Download

[H4] Spec Sheet
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[IMG: SmartCare Remote Management Spec Sheet, Patient Monitoring/Vision]

[H5] SmartCare Remote Management Spec Sheet, Patient Monitoring/Vision

Download

[IMG: SmartCare Remote Management Spec Sheet, Beds]

[H5] SmartCare Remote Management Spec Sheet, Beds

Download

[IMG: SmartCare Remote Management Spec Sheet, Feature Compatibility]

[H5] SmartCare Remote Management Spec Sheet, Feature Compatibility

Download

[IMG: SCRM, Security Whitepaper]

[H5] SCRM, Security Whitepaper

Download

[H4] Whitepaper
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[IMG: A Day in the Life: How Remote Management Can Help You Take Control of Connected Devices]

[H5] A Day in the Life: How Remote Management Can Help You Take Control of Connected Devices

Download

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[H5] It's Time to Save Some Time: Realizing the Impact and Time-Savings of Remote Management

Download

[H4] Instructions for Use
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[H5] SmartCare Remote Management Instructions for Use

VIEW NOW

[H4] Videos
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[H3] How To Navigate Remote Management—Vitals

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[H4] US-FLC157-230057-v2_Service-SCRM-How-To_Video-Series_Vitals.mp4

[H3] How To Navigate Remote Management—Vitals

[H3] Frequently Asked Questions

Expand All

[H4] Does SmartCare Remote Management work for all of my Baxter devices?
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SmartCare Remote Management is currently available for the Welch Allyn Connex Spot Monitor, Welch Allyn Connex Vital Signs Monitor, Welch Allyn Connex Integrated Wall System, Welch Allyn RetinaVue 700 Imager, Centrella Smart+ Bed and Progressa Smart+ Bed.

[H4] Is SmartCare Remote Management real-time?
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No. Devices report service only data back to the cloud at specific frequencies. For Welch Allyn devices, the default frequency is set to every 24 hours. Smart+ Beds will communicate to the cloud every 5 minutes unless the bed status changes such as an error code activates, prompting data to be sent almost immediately.

[H4] Does SmartCare Remote Management help me locate my device?
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Yes. There is a location tracking feature in SmartCare Remote Management that will provide an approximate location of your connected device.

[H4] Can I perform preventative maintenance and calibration with SmartCare Remote Management?
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No. You can view and update preventative maintenance dates within SmartCare Remote Management. In order to perform recommended preventative maintenance and calibration on select Hillrom devices, you will need to use the Welch Allyn Service Tool.

[H4] How will I know if the device firmware has been updated?
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SmartCare Remote Management has a reporting feature that outlines the firmware status of each device so that you can confirm that the update has been completed and also follow up on the devices that have not been updated.

[H4] Can I push firmware updates to my Connex Spot Monitor?
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Yes. With SmartCare Remote Management you can deliver firmware updates to the Welch Allyn Connex Spot Monitor and the Welch Allyn RetinaVue 700 Imager.  The Welch Allyn Connex Vital Signs Monitor and the Welch Allyn Connex Integrated Wall System cannot accept remote firmware updates.

[H4] Does SmartCare Remote Management work with any RetinaVue camera and workflow?
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No. SmartCare Remote Management can only be utilized with wireless RetinaVue 700 Imagers.

[H4] Does the RetinaVue 700 Imager need to be turned on when the update is pushed from SmartCare Remote Management?
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No. When the RetinaVue 700 Imager is turned on, it will check to see whether any updates are available for upload.

[H4] Will a firmware update sent to my RetinaVue 700 Imager interrupt my exam workflow?
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No. The ‘firmware update’ confirmation message will not appear during the exam workflow.

[H4] We are a large primary care organization with a mobile health services arm. Our devices are deployed in several clinics throughout the region and in the field with our mobile clinicians. Will this solution help eliminate the need to deploy an IT resource to update our devices in the field or have them brought into our headquarters for firmware updates?
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Yes. SmartCare Remote Management is designed to help you take control of device management while eliminating the need to touch each device when critical firmware updates are released.

[H4] I do not see all of my RetinaVue 700 Imagers in the SmartCare Remote Management Portal.
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Ensure that each RetinaVue 700 Imager is connected wirelessly to the RetinaVue Network and has firmware version 1.30.00 or later installed.  The firmware version can be verified by selecting Settings>About on the RetinaVue 700 Imager.

[H4] My RetinaVue 700 Imagers are connected wirelessly to the RetinaVue Network software and have firmware version 1.30.00 or later installed, but I still do not see them in the SmartCare Remote Management Portal.
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For the Imagers that are not appearing, have the camera operator select Settings>Advanced Settings>Service Connection>Sync Now on the RetinaVue 700 Imager.  This will initiate a sync to the Remote Management Portal.  It may take up to a few hours for the Imager to appear in the portal after the sync is initiated.

[H4] I deployed the firmware update to my RetinaVue 700 Imagers, but the Imagers have not received the update yet.
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The RetinaVue 700 Imager will automatically sync with the Remote Management server every 7 days to check for any new updates.  To manually sync the Imager with the server, select Settings>Advanced Settings>Service Connection>Sync Now on the Imager to download the update file from the server.

[H4] The camera operator selected Sync Now on the Imager to download the update file, but they are still not being prompted on the camera to update the firmware.
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Once the camera has finished syncing and the spinner has disappeared, the update file may still be downloading in the background.  If the camera operator has not received an on-screen prompt within 15 minutes of syncing, then take the following actions:

1. Select Settings>Date & Time on the RetinaVue 700 Imager and ensure that they’re set correctly.
2. Select Settings>Device Defaults>Sleep Mode and set to “Never.”
3. When not in use, keep the RetinaVue 700 Imager plugged into a power source.
4. Attempt to download the update file again by selecting Settings>Advanced Settings>Service Connection>Sync Now on the RetinaVue 700 Imager.

Note: In poorer wifi environments, the update file can take more than 15 minutes to download to the camera.  When the Imager goes to sleep, it will stop trying to download the update file.

Evidence & Outcomes

[H3] The Lawrence Memorial Hospital (LMH)