Training Example: Avaya – Review the Data, Give Your Score & Compare to the Real AI Evaluation

CRITICAL COMMUNICATIONS INFRASTRUCTURE
[H1] Introducing Avaya Nexus™, critical communications infrastructure

Avaya Nexus™ delivers a secure, resilient voice infrastructure for organizations where downtime carries real consequences.

Learn more

Open CX orchestration platform
[H1] Customer experience just got its next move

Avaya Infinity connects enterprise systems, data, AI, workflows, and people so teams can understand context, guide engagement, and take action.

Explore Avaya Infinity

MODEL CONTEXT PROTOCOL
[H1] Say hello to MCP

The future is open. We’re building the Avaya Infinity platform to support Model Context Protocol and delivering an open, AI-power ecosystem for creating connections.

See how

AVAYA NEXUS™

Discover a cloud-native foundation for mission-critical voice

Avaya Infinity

Open CX orchestration platform for connected action

MODEL CONTEXT PROTOCOL

Deliver an open, AI-powered ecosystem for creating connections

[H2] Connection transforms experience

Use AI and intelligent orchestration to connect the enterprise channels, insights, technologies and workflows that create exceptional relationships.
Push play to see what connection is all about.

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[H4] Connect channels

Bring voice and digital interaction channels together so communication flows seamlessly.

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[H4] Connect insights

Combine fragmented customer knowledge to unlock preferences and speed smarter decisions.

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[H4] Connect technologies

Unify AI, applications and systems into a single ecosystem that keeps your business agile.

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[H4] Connect workflows

Integrate and seamlessly orchestrate every workflow to power instant action and impact.

[H2] What a year for innovation, performance, and delivering for our customers

Avaya CEO, Patrick Dennis, shares highlights from the year in his State of the Business video interview.

Watch the interview

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[H3] Johns Hopkins Healthcare System (JHHS) connects the patient experience

JHHS and Avaya join forces to unify enterprise siloes, integrating the JHHS Electronic Health Records system and Contact Center in inventive ways that drive more personal, efficient and satisfying patient experiences.

Read the story

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[H3] By combining empathy with ease, Aflac raises the experience bar

Aflac deploys innovative Avaya technologies including AI agent assist to increase ease of interaction and decrease handling time for customers facing stressful life events and the Aflac employees working hard to support them.

Read the story

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[H3] Florida State University (FSU) strengthens global university community

FSU taps Avaya’s flexible solutions to integrate and transition disparate, geographically distributed systems to the cloud, accelerating the university’s vision for a more unified, simple communications environment that better connects and serves its community.

Read the story

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[H3] Access Bank leverages Avaya technology to double its customer base by 2027

The bank uses an Avaya hybrid system combining on-prem for voice, video banking, routing, and analytics with cloud for digital channels and chatbot integration, creating a unified customer engagement platform.

Read the story

Contact Center solutions

Critical Communications solutions

Unified Communications solutions

Contact Center solutions

[H2] Create seamless customer experiences across all channels

Connect with customers wherever they are—phone, chat, email, social—all from one platform. Orchestrate end-to-end customer journeys that blend AI, self-service, and live assistance to forge unbreakable customer bonds.

Explore CC solutions

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Critical Communications solutions

[H2] Resilient voice infrastructure for environments that cannot fail

Establish a secure, zero-downtime voice architecture—ideal for regulated environments where mission-critical communications underpin safety, compliance, and operational continuity.

Discover mission-critical voice

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Unified Communications solutions

[H2] Elevate employee productivity and accelerate growth

Unlock the full potential of AI to boost workplace innovation and performance. Connect your teams with integrated, next-gen tools that support seamless communication across channels, enhance collaboration and drive business agility at scale.

Explore UC Solutions

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10/10

Ten of the top 10 global commercial and savings banks trust Avaya enterprise communications solutions.

10/10

Ten of the top 10 global airlines rely on Avaya solutions.

10/10

Ten of the top 10 global pharmaceutical companies rely on Avaya solutions.

[H2] Resources to go beyond contact to connection

Video

[H4] Looking at the Future of AI

Avaya CEO, Patrick Dennis, addresses the need to solve the power consumption issue, global tech competition, and the compounding nature of innovation.

Watch the interview

White Paper

[H4] The ChatGPT effect on customer service

Consumer AI has recalibrated customer expectations, forcing enterprises to modernize service.

Read the white paper

White Paper

[H4] The Model Context Protocol: A status report for enterprise customer experience leaders

Learn how open AI orchestration is reshaping the contact center and why Avaya Infinity is built for what comes next.

Read the white paper

[H2] Ready to build unbreakable connections?

Contact us

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Get in touch
[H1] Let's connect
Avaya unifies fragmented customer experiences, enabling the world’s largest enterprises and government organizations to strengthen the connections that build business value.

Explore how to:

Connect channels:
To bring voice and digital interactions together and keep customer communication flowingConnect insights:
To combine data and knowledge that speed smarter decisions about customer preferences and behaviorsConnect technologies:
To unify applications, systems, and AI into a single ecosystem that makes your business agile  Connect workflows:
To orchestrate and integrate every workflow and deliver hyper-personalized customer experiences

Request a demo today. Or connect with Avaya sales and support with specific inquiries.

[H4] Avaya Sales

U.S. & Canada - +1 908 953 6000
Worldwide - +1 908 953 6000

[H4] Avaya Support

Contact Avaya Support

[H4] Avaya Billing and Payment

Avaya OneCare

[H4] Avaya Partners

Find an Avaya Partner

[H3] Talk with an expert or request a demo
Contact Avaya Sales

https://www.avaya.com/en/confirm/contact-avaya-sales-confirmation/
WEB-GET-EN
WEB-GET-EN
Your Avaya contact request
https://www.avaya.com/en/
Thank you for getting in touch. An Avaya representative will be in touch shortly.

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[H2] Corporate headquarters

[H4]

Avaya LLC
350 Mt. Kemble Avenue
Morristown, NJ 07960 USA
+1-(866)-GO-AVAYA

AVAYA INFINITY®
[H1] Orchestrate customer experience for the AI age
Avaya Infinity connects systems, data, AI, and workflows to help enterprises turn customer interactions into orchestrated action.

Request a demo

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[H2] Customer experience has outgrown the traditional contact center

In many enterprises, customer data lives across too many systems, AI operates without full context, and actions happen after the interaction instead of during it. Avaya Infinity changes that. It creates a unified orchestration layer where enterprise data, AI, employee workflows, and customer interactions work together in real time so organizations can deliver more connected, intelligent, and effective experiences.

[H4]

Unified
Customer interactions, data, systems, and workflows operate in one orchestrated environment, across the contact center and the broader enterprise.
Contextual
AI and workflows use full customer and enterprise context, not partial signals, for both inbound and outbound interactions.
Real-time
Understanding, decisions, and action need to happen during the interaction, not after.
Governed
AI, data, and workflows operate within enterprise-defined policies, permissions, and auditability.
Controlled
Organizations retain control over deployment, data, and AI choices.

[H2] Avaya Infinity’s next wave of innovation

The latest Avaya Infinity advancements expand the platform from orchestration and AI enablement into measurable, enterprise-ready execution for both inbound and outbound interactions.
Read the press release

AI performance index

Measure AI by outcomes, not hype

AI Performance Index (APIx) helps enterprises measure AI performance across outcomes, efficiency, cost, and automation so AI can be managed, improved, and held accountable over time.

What is APIx? Proving AI value in customer experience

Tandem care

Coordinate AI and human expertise as one system

Tandem care helps AI and human agents work from the same context. AI supports the background work of gathering information, guiding next steps, and coordinating workflows, while agents focus on the conversations where human empathy and expertise matter most.

Tandem care: Training AI & empowering agents

Enterprise data activation

Give AI and agents real-time interaction context

Avaya Infinity, built with Databricks, activates enterprise data like billing, usage, logistics, and fraud in real-time via Delta Sharing, so decisions are based on what is actually happening across the organization.

Expanded orchestration

Turn intelligence into action during the interaction

Avaya Infinity connects systems, data, AI, and workflows in real time so organizations can route, verify, guide, automate, and act while the interaction is still happening.

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HOW AVAYA INFINITY WORKS

[H3] Capture the power of intelligent orchestration
Avaya Infinity, with support for Model Context Protocol (MCP), unifies data and systems to deliver contextual, continuous customer journeys.

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[H4] Get the advantages of cloud with the security and data sovereignty of on-prem

Deploy one universal, modern architecture and code base.

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[H4] Infuse omnichannel conversations with AI-driven workflows

Enable fluid interactions across channels, orchestrated with workflow and task automation.

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[H4] Hyper-personalize experiences for customers and employees

Transform fragmented data into actionable, real-time context for tailored experiences.

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[H4] Connect and orchestrate without heavy lift integrations

Accelerate enterprise integration, customization, and low-code/no-code workflow creation.

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[H4] Rapidly adapt with AI-agnostic orchestration

Manage multiple models, balance costs with performance, and implement guardrails.

[H4] Avaya Infinity AI-Powered Outbound Customer Engagement: From Dialing to Orchestration

Read the blog

[H2] Why enterprises choose Avaya Infinity

[H3]

[H4] For one large utility provider, Avaya Infinity helped turn a low-completion, agent-heavy experience into higher automation and lower operating cost.

[H3]

75% increase in IVR/self-service completion70% reduction in agent call volume69% reduction in infrastructure and maintenance cost

[H4] Complete customer understanding

Bring together conversation history, sentiment, intent, account context, and enterprise data in a real-time view of the customer.

[H4] Intelligence that explains and improves

Avaya Infinity helps organizations understand not just what happened, but why, so AI and operations can improve over time.

[H4] Open, enterprise-ready architecture

Use MCP to connect AI, systems, and workflows without brittle custom integrations. And without locking into a single vendor stack.
Openness as a Competitive Advantage

[H4] Enterprise control and governance

Maintain control over deployment, data, AI choices, access, governance, and auditability as customer experience becomes more intelligent and connected.

[H4] Action in the moment

Avaya Infinity helps teams and AI guide decisions, automate steps, and complete work across systems during the interaction, not after it.

[H2] Enterprise control, without the cloud-only tradeoff

Many platforms force organizations into rigid deployment models, shared environments, and fixed AI choices that do not reflect enterprise reality. Avaya takes a different approach.
Avaya Infinity is built for the requirements enterprise teams actually manage:
Flexible deployment: Cloud, hybrid, on-premises, and backward-compatible pathsGoverned operations: RBAC, audit trails, retention controls, and BYOKEnterprise resilience at scale: Geo-redundancy, API gateway, and health dashboard

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PATH TO MODERNIZATION
[H2] A flexible path forward for Avaya CC Elite customers

Avaya CC Elite continues to support critical operations for many enterprises. Avaya Infinity gives those teams a practical way to add real-time AI, enterprise data, connected workflows, and orchestration to the environments they already run.
Extend existing investments
Build on current systems while adding new CX capabilities.
Move in phases
Align modernization to operational priorities, funding cycles, and risk tolerance.

Keep deployment control
Support cloud, hybrid, and on-premises requirements.
Bring AI into the workflow
Govern model choice, data access, and execution within enterprise-defined guardrails.

"For us, moving to Avaya Infinity came down to trust—trust in the team, trust in the plan, and confidence that the right people would be there if anything came up."
Alex Williams
Deputy CIO/CTO, NYC Public Schools, (largest school district in the U.S.)

Product tour

Live demo series

Custom demo

Product tour

[H2] Take a self-guided tour

Experience Avaya Infinity® first-hand with an interactive tour from the perspective of a customer, agent, and administrator. Explore fluid channel interactions and low-code workflows at your own pace.

Start the tour

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Live demo series

[H2] Register for our live demos

Dive deep into the next generation of customer experience with our live demo series. Learn how to modernize your contact center and elevate your CX with the Avaya Infinity platform.

Register now

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Custom demo

[H2] Request a personalized demo

Get a demo tailored to your specific business needs and see your unique solutions in action.  An Avaya specialist will show you how totransform your contact center into a hub of authentic connection.

Request a demo

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[H2] An open ecosystem for enterprise customer experience

Avaya Infinity brings together AI models, enterprise data, and partner technologies in an open ecosystem designed for real-time orchestration. By connecting systems through MCP, organizations can activate context across the customer journey and scale AI without vendor lock-in. View existing integrations with platforms your teams already use.

Explore the ecosystem

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MODEL CONTEXT PROTOCOL

[H3] The power of context for building customer connection now
In the AI age, customer experience cannot run on disconnected tools and delayed decisions. Enterprises need a platform that delivers context, helping them understand what is happening in the moment, acting on it immediately, and staying in control of how AI, data, and workflows operate.
AI-powered context unlocked by MCP delivers personalization at scale

Say hello to MCP

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[H2] The action-ready AI agent built with MCP

This demo of Avaya Infinity showcases the powerful convergence of agentic AI with Model Context Protocol (MCP) that allows organizations to dynamically engage their customers and deliver hyper personalization.

Watch the demo

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[H2] Moments that make the connection

Avaya Infinity is built for the moments where context and intelligence need to become coordinated action.

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[H4] Do we already know who this customer is?

Bring together real-time data, customer history, intent, and enterprise context to create a more complete understanding before and during the interaction.

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[H4] Do customers need to repeat themselves?

Carry context across IVR, self-service AI, agentic AI, and human agents so the experience continues instead of restarting at each handoff.

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[H4] Can we reach out before the customer has to call?

Trigger timely, governed outbound engagement based on customer context, signals, intent, risk, or next-best action.

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[H4] Should this be handled by AI or a person?

Coordinate automation and human expertise based on context, complexity, urgency, cost, and the moments where empathy, judgment, or reassurance are needed.

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[H4] Can we act during the interaction?

Orchestrate systems, workflows, and AI so decisions, recommendations, and actions happen in the moment.

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[H4] Can we close the loop after the interaction?

Orchestrate follow-up across teams and systems so the next step is assigned, completed, documented, and measured.

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[H4] Can we trust how AI is being used?

Apply AI within enterprise-defined policies, permissions, guardrails, logging, and auditability.

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[H4] Are we locked into one platform or one AI model?

Support multiple AI models and flexible deployment options so organizations can evolve their AI strategy without vendor lock-in.

[H2] Frequently asked questions about Avaya Infinity and enterprise CX

[H3]
How is Avaya Infinity different from traditional CCaaS?

Traditional CCaaS platforms are often built around fixed architectures, embedded AI models, and limited data access. Avaya Infinity transforms the contact center into a real-time intelligence layer that connects AI, enterprise data, and workflows so organizations can understand why things are happening and take action during the interaction.
What enterprise CX leaders are really asking in AI platform demos

[H3]
Why does MCP matter?

Model Context Protocol (MCP) allows AI to connect to enterprise systems, data, and tools in real time. It provides the standard connection model, enabling agentic AI coordinated action across the business without brittle custom integrations.
Learn more about MCP

[H3]
How does Avaya Infinity work with enterprise data platforms like Databricks?

Infinity uses the Databricks Data Intelligence Platform and unified Lakehouse to create a scalable, secure, AI-ready data foundation. Key benefits include a unified Lakehouse for all structured and unstructured contact center data, offering a single source of truth with centralized governance and audit trails. Delta Sharing enables secure, zero-copy data sharing, eliminating silos and accelerating real-time AI initiatives. Pre-built assets democratize insights for business managers. The platform enables running reliable, trustworthy, and compliant enterprise AI at scale, with automated AI Judges providing full visibility into both human and AI agent performance.
Hear more about our Databricks partnership

[H3]
What is tandem care?

Tandem care is a CX operating model that combines AI and human agents into a single, coordinated system. AI supports each interaction with context and guidance, while human agents focus on the moments that require empathy, judgment, reassurance, or complex problem-solving. The result is more efficient work and a connected experience from start to finish.
Why tandem care Is the new CX operating model

[H3]
How does Avaya Infinity support closed-loop customer experience?

Closed-loop customer experience means every customer need leads to a clear next step. Avaya Infinity helps organizations orchestrate the full path from understanding the customer’s need to triggering action, routing work, supporting human or AI follow-up, updating systems, and measuring whether the outcome was completed.

[H3]
How does Avaya Infinity support AI-powered outbound customer engagement?

Avaya Infinity brings inbound and outbound engagement into the same CX orchestration layer, so outreach can be proactive, contextual, governed, and measurable. Teams can use customer context, AI workflows, enterprise data, and human support to reach customers at the right moment with the right next step. Capabilities such as outbound preview mode, campaign management, compliance controls, real-time campaign statistics, and operational reporting help make outreach more targeted and efficient.
See how AI-powered outbound changes customer engagement

[H3]
What deployment models are supported?

Cloud, hybrid, and on-premises deployments are all supported. This gives organizations the flexibility to modernize in stages and align with their existing infrastructure, secu

Avaya Nexus™
[H1] Critical communications infrastructure
In certain environments, communications are an operational infrastructure. The Avaya Nexus™ platform defines critical communications infrastructure as a secure, resilient voice foundation built for organizations where downtime carries real consequences.

Request a product preview

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[H2] Mission-critical voice for regulated environments

Across healthcare, public safety, utilities, finance, government, and industrial operations, voice underpins life-safety and business continuity. These environments require deterministic reliability, governance, and integration capabilities beyond what general-purpose collaboration platforms are designed to deliver.
Avaya Nexus™ modernizes enterprise voice without forcing a rip-and-replace, preserving operational control and infrastructure investments while introducing a cloud-native, zero-downtime architecture engineered for regulated and high-stakes environments.

[H2] The communications landscape has shifted

Enterprise collaboration has shifted toward cloud-native, best-of-breed platforms. For many organizations, that model works. But environments that rely on critical voice infrastructure operate under different constraints. Communications systems must deliver continuous availability, prioritization, and coordinated response even during degraded conditions or demand surges.
At the same time, expectations for critical communications infrastructure are expanding. Voice systems are increasingly integrated with automation, compliance workflows, and AI-enabled processes, making resilience and governance foundational.
For regulated organizations, the requirement remains unchanged. Communications must remain secure, available, and under operational control in all conditions.
Avaya Nexus™ is designed specifically to meet those infrastructure-level requirements.

Read the press release

"The continuity of government services depends on a host of resilient and secure communications, from processing benefits to coordinating emergency logistics. We're proud to partner with an industry stalwart like Avaya leading with the innovation needed to ensure our most-mission-critical connections are reliably consistent for the government and public when they are needed most."
Michael Hanke
Section Chief, Telecom Operations, U.S. Immigration and Customs Enforcement

[H2] What is critical communications infrastructure?

As enterprise collaboration diversifies, critical voice infrastructure becomes more important.
Critical communications infrastructure is the modern evolution of enterprise voice for environments that cannot tolerate failure.

It is designed to support:
Zero-downtime for mission-critical environmentsHigh availability under peak demand and degraded conditionsControlled deployment aligned to data residency and sovereignty requirementsCertified security, compliance, and identity governanceIntegration across operational systems, including notification, workflow, and radioModern, cloud-native scalability without disrupting existing infrastructure investments
In these environments, voice is not a feature; it’s infrastructure.

Understand what makes communications mission-critical

FAQ

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[H3] The standard for critical communications infrastructure
Avaya Nexus™ sets the standard for critical communications infrastructure through four foundational capabilities: high resiliency, hardened security and compliance, deployment flexibility, and integration readiness.

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[H2] For environments where communications can’t fail

Avaya Nexus™ is purpose-built for:
Command & Control and Emergency OperationsHealthcare and Clinical EnvironmentsUtilities and Energy InfrastructureIndustrial and Manufacturing OperationsSecure and Classified FacilitiesFinancial and Regulated EnterprisesLarge Campuses and Transportation Systems

These environments require more than bundled telephony. They require resilient infrastructure.
Critical communications cannot be layered onto general-purpose platforms. They must be engineered with reliability, governance, and control as first principles.

"Strengthening resilient communications capabilities is essential to ensuring continuity of critical infrastructure operations.."
U.S. Department of Energy,
Resilient Communication Systems, 2025

[H2] The architectural foundations of critical communications infrastructure

In regulated and high-stakes environments, communications infrastructure must deliver across three non-negotiable dimensions: reliability, governance, and controlled modernization. Avaya Nexus™ is engineered to meet those requirements through a modern, zero-downtime architecture.

Reliability that holds up under pressure

When communications underpin life-safety, emergency response, or operational continuity, availability is infrastructure—not a feature.

Avaya Nexus™ is architected for zero-downtime operations, incorporating:

Multi-Availability Zone deployment modelsNodal failover and branch survivabilityRedundant session handling and service isolationContinuous service during maintenance and upgrades

Because in mission-critical environments, the call cannot fail.

Governed voice integrity

As voice increasingly feeds compliance records, analytics, and AI-supported workflows, signal integrity becomes a governance issue.

Avaya Nexus™ prioritizes controlled, high-quality voice capture supported by:

Encrypted signaling and media (TLS / SRTP)Centralized identity and access management (Keycloak-based IAM, SSO, MFA)Role-based access controlsCertificate lifecycle managementAudit-ready logging and monitoring

Voice is no longer just communication—it is operational evidence.

Controlled modernization and integration

Regulated organizations cannot afford architectural upheaval.

Avaya Nexus™ introduces a cloud-native, containerized microservices architecture.

The reference architecture incorporates:

Kubernetes-based container orchestrationKamailio high-performance SIP routingSession Services feature orchestrationMariaDB resilient, high-availability data tierAPI-driven interoperability across collaboration, notification, radio, and workflow systems

Deployment flexibility supports dedicated cloud and on-premises hyperscaler environments. This enables modernization within regulatory and data sovereignty constraints.

Avaya Nexus™ is designed as an evolution for Avaya Aura, preserving key elements.  Avaya Aura Communication Manager (CM), Avaya Enablement Services, and Avaya Session Border Controller remain integral to the solution.

Read the White Paper: Modernizing Mission-Critical Communications with Avaya Nexus

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[H2] Security, compliance, and certifications

Avaya Nexus™ is designed to meet rigorous regulatory and security standards required by regulated and mission-critical environments.

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[H4] Encryption

TLS-encrypted signaling and SRTP-secured media

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[H4] Identity & access management

Single Sign-On (SSO), Multi-Factor Authentication (MFA), role-based access controls

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[H4] Certificate management

Centralized certificate lifecycle management and governance

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[H4] Audit & monitoring

Logging, monitoring, and audit-ready operational controls

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[H4] Deployment security

Support for data sovereignty and controlled deployment environments

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[H4] Operational resilience

Zero-downtime architecture with redundancy and failover design

[H2] For Avaya Aura environments requiring critical voice infrastructure

Avaya Aura has long set the standard for resilient enterprise voice.
Avaya Nexus™ builds on that foundation for Avaya Aura environments with heightened infrastructure requirements, including zero-downtime architecture, advanced compliance certifications, and cloud-native extensibility aligned to modern infrastructure strategies.

Learn more about the mission-critical voice modernization path for Avaya Aura customers

[H2] “Unified communications: Not all seats are the same” with Avaya CEO, Patrick Dennis

Hear how unified communications are evolving in ways that are mission-critical to the well-being of our communities.

Watch the video

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[H2] Frequently asked questions about Avaya Nexus™ and critical communications infrastructure

[H3]
What is critical communications infrastructure?

Critical communications infrastructure refers to a secure, resilient voice foundation designed for environments where communications availability, governance, and operational control are mandatory. Unlike general-purpose unified communications platforms, Avaya Nexus™ is architected to support life-safety, emergency response, compliance-driven operations, and business continuity.

[H3]
What makes communications “mission-critical”?

Mission-critical communications are systems that must remain operational during emergencies, peak demand, or infrastructure disruptions. These systems commonly support healthcare operations, public safety dispatch, utilities management, financial compliance workflows, secure facilities, and other high-stakes environments.

[H3]
How is Avaya Nexus™ different from traditional UC platforms?

Traditional UC platforms are typically optimized for productivity and bundled collaboration features. Avaya Nexus™ is architected for regulated and high-stakes environments that require zero-downtime reliability, deployment sovereignty, alignment with compliance requirements, integration with broader collaboration ecosystems and operational systems such as notification, workflow, and radio.

[H3]
Is Avaya Nexus™ a collaboration platform?

No. Avaya Nexus™ is a modern, open voice infrastructure designed to integrate with collaboration platforms such as Microsoft Teams, Zoom, and other third-party applications. It provides a hardened, enterprise-controlled voice core while allowing organizations to select best-of-breed collaboration tools.

[H3]
Does Avaya Nexus™ support zero-downtime operations?

Yes. Avaya Nexus™ is architected for zero-downtime operations through redundancy, failover design, and multi-availability zone deployment models. The platform is engineered to sustain continuous service during maintenance, disruption, or demand surges.

[H3]
What deployment options does Avaya Nexus™ support?

Avaya Nexus™ supports flexible deployment models, including dedicated cloud and on-premises via hyperscaler environments such as Azure, GCP, AWS, and OCI configurations. This flexibility enables organizations to meet regulatory, physical security, and data residency requirements while maintaining the availability and resilience expected of mission-critical voice.
Operational visibility also advances alongside the architecture. The Health Status Dashboard provides enhanced insight into platform condition and service health, supporting proactive oversight and infrastructure confidence.

[H3]
What security controls are built into Avaya Nexus™?

Security capabilities include:
Encrypted signaling and media using TLS and SRTPCentralized identity and access management with SSO and MFARole-based access controlsCentralized certificate lifecycle managementAudit logging and monitoring are designed to support compliance readiness

[H3]
Can Avaya Nexus™ support regional or sovereign deployment requirements?

Yes. Avaya Nexus™ supports models that align with regional data residency and sovereignty requirements. Organizations can deploy in controlled environments that meet local regulatory mandates.

[H3]
How scalable is Avaya Nexus™?

Avaya Nexus™ is designed to scale across large, distributed enterprise environments. Its containerized microservices architecture supports high concurrency, geographic distribution, and enterprise-grade performance requirements.

[H3]
How does Avaya Nexus™ support Avaya Aura customers?

Avaya Nexus™ provides a modernization path for Avaya Aura environments that want the benefits of a cloud-native containerized architecture that is infrastructure agnostic. This allows for greater agility and is designed to meet strict data sovereignty requirements. The platform is designed as an evolution for Avaya Aura®, preserving key elements. Avaya Aura® Communication Manager (CM), Avaya Enablement Services, and Avaya Session Border Controller remain integral to the solution while introducing a cloud-native, containerized architecture.

[H3]
What’s the connection between Avaya Infinity™ and Avaya Nexus™?

Avaya Infinity™ and Avaya Nexus™ together form the backbone of Avaya’s next-generation communications strategy—Avaya Infinity™ delivers a unified, cloud-native orchestration platform that connects digital, voice, and AI channels, while Avaya Nexus™ powers the mission-critical voice layer with unmatched precision, resiliency, and compliance. Together, they offer a scalable, future-ready solution for enterprises that demand both innovation and reliability.

[H3]
What role does AI play in Avaya Nexus™?

Avaya Nexus™ enables AI-supported workflows by prioritizing voice clarity, availability, and governance for capabilities such as transcription, translation, and keyword detection.

[H3]
Why does voice clarity matter in regulated environments?

As voice increasingly feeds AI-supported transcription, analytics, and automation workflows, audio integrity directly affects downstream accuracy, auditability, and operational reliability. Clear voice capture reduces risk and improves workflow performance.

Show more
Show less

[H2] Resources for regulated industries

Report

[H4] Avaya Nexus Consumer Survey Report

Explore the mandate for critical communications infrastructure, where a crystal-clear connection builds security, trust is measured in seconds, and every call is a trust event.

Read the report

Blog

[H4] What makes communications mission-critical?

What defines mission-critical communications? Learn why resilient voice infrastructure, zero-downtime architecture, and governance are essential in high-stakes environments.

Read the blog

Blog

[H4] The pathway from Avaya