Training Example: Southeastern – Review the Data, Give Your Score & Compare to the Real AI Evaluation

[H1] Think again, take the train... and take control of the soundtrack

Choose from our range of tickets

[IMG: man wearing green headphones on a train]

[IMG: man wearing green headphones on a train]

Go to the previous slide

Go to the next slide

1
/
2

Find out more

[IMG: Big Fare Freeze]

[IMG: Big Fare Freeze]

Go to the previous slide

Go to the next slide

1
/
2

1
/
2

Go to the previous slide

Go to the next slide

[IMG: London cityscape including Tower Bridge and The Shard]

[H3] Popular London Destinations

Explore London

[IMG: Canterbury]

[H3] Popular Kent Destinations

Explore Kent

[IMG: Boat on Hastings beach]

[H3] Popular East Sussex Destinations

Explore East Sussex

[H2] No one understands your journey like us

[IMG: No booking fees]

[H2] No hidden booking fees

The price you see is the price you pay

[IMG: Railcard icon]

[H2] Save 1/3 on tickets with a Digital Railcard

Buy and download Digital Railcards straight to your phone to start saving now.

[IMG: Phone with Southeastern app icon]

[H2] Download the Southeastern app

Get live updates you can trust and personalised journey support.

[IMG: Two arrows icon]

[H2] One Click Delay Repay

Sign up now and let us manage any delays you may have.

[H2]
Catchin' trains to catch some rays

Summer travel advice to keep your journey on track.

Summer weather travel

[H2]
May timetable

Our new and improved, growing timetable started on Sunday 17 May. we've added extra carriages to provide more space for customers on our busiest services.

Plan your journey

[H2]
Careers

Want to work at Southeastern? Head to our careers section to learn more about who we are, what we offer and access our job portal.

Search for jobs

[IMG: Southeastern app on an iPhone screen]

Travel anywhere
Buy train tickets for any station in Britain, fast and easy.

Go green
Choose eTickets or Key Smartcard tickets for a more sustainable, paper-free journey.

Stay in the know
Personalise your home screen and get real-time journey alerts
straight to your phone.

[IMG: Google play download link]

[IMG: App store download link]

[IMG: Southeastern logo]

Find out more

Woolwich
:
Good Service

Bexleyheath
:
Good Service

Sidcup
:
Good Service

Hayes
:
Good Service

Grove Park
:
Good Service

Bromley South
:
Good Service

Sole Street
:
Good Service

Maidstone East
:
Good Service

Paddock Wood
:
Good Service

Hastings
:
Good Service

Medway Valley
:
Good Service

Sheerness
:
Good Service

HS via Ashford
:
Good Service

HS via Gravesend
:
Good Service

[H2] Stay on track

Sign up for emails. Keep up to date with travel updates and special offers.

Subscribe

[H2] Subscription confirmed

Thank you for subscribing to receive relevant updates from Southeastern.
Okay

[H2] Subscription Failed

Something went wrong with your submission, please try again later.
Okay

To comply with data protection laws and to additionally protect minors we by default choose not to send under 16’s any marketing or promotional material.

We will not pass on your personal information to any organisation outside of Southeastern.
Should we no longer operate the Southeastern franchise, please be aware that we will pass your details to the Successor franchise or Secretary of State for Transport to allow you to continue receiving service and/or marketing emails if you have consented to them.

[IMG: Service disruption hero background image]

[H2]

Service disruption

If you are travelling you can find out the latest information about our services and see if there are any disruptions that might affect you

[H2] Check live trains

Departures

Arrivals

[H2] Route Disruption

Warm weather is forecast until Saturday and coastal services may be busy, check our advice here

Catchin' trains to catch some rays
This summer, we're providing more carriages on busy routes to the coast, and once on board you'll find that fresh air flows through all of our trains from air conditioning, vents or windows you can open if you need to.
You may still find trains are busier on warm days this week as people head out to cool off at the seaside. Our popular destinations are Margate, Hastings, Broadstairs, Folkestone, Herne Bay, Whitstable, Canterbury and Gillingham.
Trains can be busy towards the coast from 1030 to 1330 and returning between 1600 to 1900, so avoid these times if you can. You can use our handy SeatFinder tools to find the quietest trains.
On Saturday, we'll be providing some additional trains and, to provide extra capacity, longer trains between London and Folkestone / Dover. This will mean that for some journeys between Ramsgate and London St Pancras via Dover, you may need to change trains at Dover.
You can keep up-to-date on our service disruption page or by following us on X or BlueSky. Find out how we prepare for hot weather here.
Last updated: 18/06/2026 06:46

No highspeed services between Ebbsfleet and Ashford from 23:00 On Saturday 20 and all day Sunday 21 June

From 23:00 on Saturday 20th and all day Sunday 21st June, planned engineering work means there are no trains running between Ashford International and Ebbsfleet International.
Accessible replacement buses will run between Ebbsfleet and Maidstone East, where you can connect with services to & from Ashford.
Direct trains between London and Ashford are still available to and from Charing Cross..
For more information, visit our planned engineering works page.
Last updated: 15/06/2026 06:43

To check your individual journey, please use our Live departures & arrivals.

[H2]
Engineering work for Today

Buses replace late night trains between Ebbsfleet International and Ashford International on Saturday 20 June

Date:
20 June - 20 June 2026 11:59 PM

Routes affected:
Between London St Pancras International and Ramsgate / Margate

Engineering work is taking place overnight between Ebbsfleet International and Ashford International, closing some lines.From approximately 23:00, accessible buses will replace trains between Ebbsfleet International and Ashford International via Maidstone East. Trains between London St Pancras International and Ramsgate / Margate via Ashford International will be diverted to run via Faversham.The 23:50 London St Pancras International to Faversham will depart later at 00:12 (Sun).The following additional trains will run between Ashford International and London Charing Cross calling at London Bridge and Waterloo East:23:20 Ashford International to London Charing Cross00:40 (Sun) London Charing Cross to Ashford International Alternative travel options:You can use London Underground, Elizabeth line and Docklands Light Railway between Stratford and Central London at no extra cost to connect with the additional trains at London Charing Cross, Waterloo East and London Bridge.Check before you travel:You can plan your journey using the National Rail Enquiries Journey Planner.You can plan your journey on London Underground / Docklands Light Railway by using the Transport for London Journey Planner.Replacement bus travel advice:For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Buses replace trains between Beckenham Junction / Lewisham and Hayes (Kent) on Saturday 20 and Sunday 21 June

Date:
20 June - 21 June 2026 11:59 PM

Routes affected:
Between London Charing Cross and Hayes (Kent)

Engineering work is taking place between New Beckenham and Hayes (Kent) all weekend. On Sunday the work will be extended and the lines between Lewisham and New Beckenham will also be closed. Saturday:Trains between London Charing Cross and Hayes (Kent) will run every 30 minutes, and will be diverted after New Beckenham to run to and from Beckenham Junction.Sunday:Trains between London Charing Cross and Hayes will not run.Accessible replacement buses will run between:Saturday:Beckenham Junction and Hayes (Kent) calling at all stationsSunday:Lewisham and Hayes (Kent) calling at all stationsCheck before you travel:You can plan your journey using the National Rail Enquiries Journey Planner.Replacement bus travel advice:For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Amendments to some late night Southeastern trains

Date:
21 December 2022 - 12 December 2026 11:59 PM

Routes affected:
Various Southeastern routes

Engineering work is taking place at various locations on the Southeastern network, closing some lines overnight from Monday to Thursday. These changes may be subject to further alterations on some days, such as starting earlier, or not taking place at all. Please check your journey using the Journey Planner, and also check other items on our engineering pages for the date of your journey.Mondays only:Every Monday night, Network Rail carry out essential maintenance on the lines between Ashford International and Ramsgate via Canterbury West.From 23:50 until the end of service, buses replace trains between Ashford International and Canterbury West / Ramsgate. Mondays and Tuesdays:Every Monday and Tuesday night, Network Rail carry out essential maintenance on the lines to and from London Charing Cross.  There will be no trains at London Charing Cross or London Waterloo East from approximately 23:30 until the end of service. Trains will run from London Cannon Street instead, and you will need to travel to / from London Cannon Street / London Bridge. Tuesdays only:Every Tuesday night, Network Rail carry out essential maintenance on the lines between Faversham and Ramsgate via Margate.  From 23:30 until the end of service, buses replace trains between Faversham and Margate / Ramsgate. Wednesdays and Thursdays:Every Wednesday and Thursday night, Network Rail carry out essential maintenance on the lines to / from London Cannon Street.There will be no trains at London Cannon Street from approximately 23:35 until the end of service. Trains will run to / from London Charing Cross instead, if you could please make your way to London Bridge for these trains. Ticket acceptance:Monday to Thursday only:From 23:00 until the end of service, you can use London Underground between Charing Cross, Embankment, Cannon Street, London Bridge, Southwark and Waterloo at no extra cost.
[H4] Check before you travel:
You can plan your journey using the National Rail Enquiries Journey PlannerYou can plan your journey on London Underground by using the Transport for London Journey Planner
[H4] Replacement Bus Travel Advice:
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use this page.You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.Please be advised that, on occasion, replacement vehicles may be busier than usual, and you should allow extra time for your journey.

To check for future disruptions visit the planned engineering works page.

[H2] Other updates

1 Train formation updates

23:26 London Cannon Street to Dartford due 00:16
Facilities on the 23:26 London Cannon Street to Dartford due 00:16.This is due to a fault on a train.Will be formed of 8 coaches instead of 10.

29 Station updates

Barming: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Barming station.

Bearsted: Ticket Office Closure
The ticket office will be closed from 12:38 on 19/06/2026 until the end of the day at Bearsted station.

Birchington-On-Sea: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Birchington-On-Sea station.

Canterbury West: Toilets out of order
The Accessible toilets at the station are out of order at Canterbury West station.

Deptford: Lifts out of order
The lifts will be out of order between Platform 2 and Station Concourse from now until further notice at Deptford station.Additional Information:The nearest station with step free access is Greenwich

Dunton Green: Ticket Vending Machine problem
The ticket vending machines are out of order at Dunton Green station.

Farningham Road: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Farningham Road station.

Faversham: Lifts out of order
The lifts will be out of order between platform 1 & 2 and the subway from now until further notice at Faversham station.Additional Information:The nearest station for step free access is Sittingbourne

Faversham: Toilets out of order
All toilets on platforms 3 and 4 are out of order at Faversham station.

Faversham: Lifts out of order
The lifts will be out of order between Car Park and station subway from 06:20 on 20/01/2026 until further notice at Faversham station.Additional Information:Step free access is unaffected. Please use Station Road entrance

Gillingham Kent: Ticket Office Closure
The ticket office will be closed from 13:08 on 19/06/2026 until the end of the day at Gillingham Kent station.

Greenhithe For Bluewater: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Greenhithe For Bluewater station.

London Bridge: Lifts out of order
The lifts will be out of order between platform 2 & 3 and the concourse from now until further notice at London Bridge station.

Maidstone East: Toilets out of order
Various toilets at the station are out of order at Maidstone East station.

Martin Mill: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Martin Mill station.

New Hythe: Ticket Vending Machine problem
The ticket vending machines are out of order at New Hythe station.

Northfleet: Ticket Vending Machine problem
The ticket vending machines are out of order at Northfleet station.

Rainham Kent: Ticket Office Closure
The ticket office will be closed from 12:38 on 19/06/2026 until the end of the day at Rainham Kent station.

Rainham Kent: Toilets out of order
Various toilets at the station are out of order at Rainham Kent station.

Ramsgate: Ticket Office Closure
The ticket office will be closed from 12:30 on 19/06/2026 until the end of the day at Ramsgate station.

Sevenoaks Facilities: Various changes
At Sevenoaks station, the following issues have been reported:The lifts will be out of order between platform 3 & 4 and station footbridge from 17:00 on 07/05/2026 until further notice.More information and travel advice is available at www.networkrail.co.uk/sevenoaksAdditional Information:The nearest Southeastern stations with step free access are Tonbridge & ChelsfieldThe nearest Thameslink stations with step free access is Otford

Staplehurst: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Staplehurst station.

Stone Crossing: Ticket Office Closure
The ticket office will be closed from now until the end of the day at Stone Crossing station.

Stratford International: Escalators out of order
The escalators will be out of order between platforms 2-3 and main concourse from now until further notice at Stratford International station.Additional Information:Alternative escalators available at the Eastern Egress

Strood: Lifts out of order
The lifts will be out of order from now until further notice at Strood station.

West Malling: Ticket Office Closure
The ticket office will be closed from 18:00 on 19/06/2026 until the end of the day at West Malling station.

Westcombe Park: Ticket Office Closure
The ticket office will be closed from 18:00 on 19/06/2026 until the end of the day at Westcombe Park station.

Whitstable: Ticket Office Closure
The ticket office will be closed from 12:38 on 19/06/2026 until the end of the day at Whitstable station.

Whitstable: Toilets out of order
All toilets at the station are out of order at Whitstable station.

[H3] Alternative Routes during disruption
When things go wrong, it'll sometimes be necessary for you to use an alternative mode of transport to complete your journey. We've created a handy map for each of our stations setting out alternative buses and other transport options that may help. Simply choose the station(s) you're travelling from to view and download the map.

[IMG: A red bus driving along the road]

[H2]
Replacement Bus Services

We're committed to keeping you moving. When essential maintenance, upgrades, or unexpected disruptions affect our trains, our replacement bus services ensure you can still reach your destination.

Find out more

[IMG: Service disruption hero background image]

[H1] Delay Repay compensation

Click here to apply for Delay Repay

[H2] Get money back if your train is delayed by 15 minutes or more
If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Southeastern service, you can claim Delay Repay compensation. Delay Repay is the national compensation scheme used by train companies. Claims can be made up to 28 days after your journey.
There are now three ways to claim Delay Repay with Southeastern:
One Click Delay Repay is a new, quicker and easier way to claim compensation if your journey has been delayed. You can make a claim in just one click as we'll automatically create a Delay Repay claim for you! All you have to do is confirm the journey details and we'll take care of the rest. Our new service is available to our Key smartcard customers and anyone who buys an eTicket or Advance ticket through our website or app, for travel on the Southeastern network.
You can sign up by registering or logging into your Southeastern account and navigating to ‘One Click Delay Repay’ within the drop-down menu. For more information, please visit our FAQs page (link below).
You can also still continue to claim Delay Repay online by clicking the button above or you can also make a claim by post by downloading a Delay Repay claim form.
There are multiple ways to receive compensation including a bank transfer, PayPal, eVoucher and cashable voucher.
All passengers who claim Delay Repay now also have the option to donate their compensation to one of the five charities listed below.
Great Ormond Street Hospital Children's Charity
Cancer Research UK
Samaritans
RSPCA
Railway Children
If you still have questions about Delay Repay or One Click Delay Repay, click below to visit one of our FAQ pages.
Delay Repay FAQs
One Click Delay Repay FAQs

Delay Repay Performance
Volume of delay compensation claims received
Volume of delay compensation claims approved
Value of total delay compensation paid
Avg. time for claims to be processed in working days

Period 1 (25/26 01/04/25 - 26/04/25)
24382
20899
£188,573.95
2.16

Period 2 (25/26 27/04/25 - 24/05/25)
66746
46278
£456,793.70
2.77

Period 3 (25/26 25/05/25 - 21/06/25)
31511
33276
£341,401.15
3.77

Period 4 (25/26 22/06/25 - 19/07/25)
69468
60120
£683,572.50
3.10

Period 5 (25/26 22/07/25 - 16/08/25)
51113
42991
£395,730.00
2.92

Period 6 (25/26 17/08/25 - 13/09/25)
44836
39670
£386,024.85
3.01

Period 7 (25/26 14/09/25 - 11/10/25)
52038
49355
£527,662.05
3.20

Period 8 (25/26 12/10/25 - 08/11/25)
41839
30524
£286,498.10
3.62

Period 9 (25/26 09/11/25 - 06/12/25)
54914
42831
£294,704.35
3.06

Period 10 (25/26 07/12/25 - 03/01/26)
35935
30157
£255,390.75
3.87

Period 11 (25/26 04/01/26 - 31/01/26)
33664
26110
£195,355.20
1.88

Period 12 (25/26 01/02/26 - 28/02/26)
30116
24259
£166,048.00
1.91

Period 13 (25/26 01/03/26 - 31/03/26)
62043
47108
£432,470.95
1.94

[IMG: Service disruption hero background image]

[IMG: Service disruption hero background image]

[H2]
Live departures & arrivals

Check live train running times and disruptions

[H2] Check live trains

Departures

Arrivals

[IMG: NRE Logo]

[H2] Live departures and arrivals
Check live departure boards to find out when your next train is. You can also find out what platform your train will stop at, how long it will be. To check journey times beyond the next 2 hours, please use our journey planner.
[H2] How busy is my train?
[IMG: live departure board results]
Our Live Departure Board SeatFinder tool tells you how busy your train might be, allowing you to plan your journey with confidence.
Using train loading data of the same service from the previous week, we are now providing the most accurate information of how busy your service might be. SeatFinder now provides information for weekday and weekend services, and includes most but not quite all our trains. If there is no seat availability shown for your journey, it means information isn’t available for that train yet. We are working hard to bring you more information as soon as we can.
To find out how busy your train is, simply check your journey here on our live departure boards.

You can also view SeatFinder information on our Southeastern app in the Departures & Arrivals and Common journeys features, making it even easier to stay up to date with how busy your train is while you're on the move.
[H2] Seatfinder Timetables
If you’re planning your journey in advance, you can use our SeatFinder Timetables to see how busy trains usually are on each individual weekday. So if you’re only travelling a couple of days each week, then you can compare each day to help you find the quietest times to travel.
SeatFinder Timetables

Tell us what you think by emailing seats@southeasternrailway.co.uk or find out more.

[H2] Travel information

[IMG: Train on rail]

[H3] Engineering work

To improve the UK's rail infrastructure, Network Rail has to carry out regular planned engineering works to improve the UK's rail infrastructure, keep up to date with planned engineering works.

Find out more

[IMG: People in station]

[H3] Service disruptions

If you are travelling you can find out the latest information about our services and see if there are any disruptions that might affect your journey.

Find out more