Training Example: British Association of Removers – Review the Data, Give Your Score & Compare to the Real AI Evaluation

Homejo@rubiconmarketing.net2025-01-08T14:51:36+00:00
[H1] Find a professional moving company
If you are moving home in the UK or abroad or looking for a company to help your business relocate, for peace of mind choose a mover who is a Member of the British Association of Removers (BAR).
Customer benefits when using a BAR Member:
Trading Standards approvedPayment protection for home moves
FREE independent ombudsman service
Find a mover
Check a mover
Are you a removal company or trade?
Find out how the BAR can support youNeed a mover based outside the UK?
Find an International Associate
[H1] Find a professional moving company
If you are moving home in the UK or abroad or looking for a company to help your business relocate, for peace of mind choose a mover who is a Member of the British Association of Removers (BAR).
Customer benefits when using a BAR Member:
Trading Standards approvedPayment protection for home movesFREE independent ombudsmen service
Find a mover
Check a mover
Need a mover based outside the UK?
Find an International AssociateAre you a removal company or trade?
Find out how the BAR can support you
[H4] How can we help?
Moving home in the UK
Moving to another country
Business moves and workspace solutions
[H2]
Why choose a BAR Member for your moveOur Members cover the length and breadth of the UK, so you can rest assured knowing that each and every one of them has made (and continue to make) the grade to call themselves a BAR Member and proudly display the badge. Customers of BAR Members benefit from:
A badge that represents quality
It’s not easy to become a BAR Member. The BAR badge should and does represent quality in removals, so to retain it movers must pass an extensive external audit each year.
Discover more about BAR MembershipA Trading Standards approved Code of Practice
BAR Member companies must follow a Chartered Trading Standards Institute Code of Practice. The Code protects customers and ensures Members are transparent in all their communications with them.
Read our Code of PracticeA payment guarantee scheme for home movers
If you are moving home within the UK or you’re moving out of or into the UK, any prepayment you make to your BAR Member mover is protected by a Payment Guarantee Scheme.
Find out more about the APG FREE independent dispute resolution
If there is a dispute between a customer and their BAR Member that cannot be resolved the complaint can be dealt with by an independent and approved Consumer Ombudsman.
Discover how dispute resolution works
[H2] News & Resources
[H4]
Chartered Trading Standards Institute – King’s Speech 2026 – Summary of Announcements
[H3] Chartered Trading Standards Institute – King’s Speech 2026 – Summary of Announcements
scott.buist@bar.co.uk2026-05-14T12:04:49+01:0014th May, 2026|General Consumer News, Public| Reaction from the CTSI Policy team:  We are encouraged to see that many references to consumers and consumer protections within [...]Read More
[H4]
Chartered Trading Standards Institute – Election roundup: England, Scotland, and Wales
[H3] Chartered Trading Standards Institute – Election roundup: England, Scotland, and Wales
scott.buist@bar.co.uk2026-05-12T10:56:58+01:0012th May, 2026|General Consumer News, Public| With every result now announced, Thursday’s elections have changed the political landscape across large parts of the country, with Reform [...]Read More
[H4]
PRESS RELEASE – The British Association of Removers (B.A.R) Brings Westminster Focus to Industry Challenges Ahead of Parliamentary Report Launch
[H3] PRESS RELEASE – The British Association of Removers (B.A.R) Brings Westminster Focus to Industry Challenges Ahead of Parliamentary Report Launch
scott.buist@bar.co.uk2026-05-01T06:25:55+01:0015th April, 2026|General Consumer News, Industry, Member, Public| 15th April 2026 The British Association of Removers (B.A.R) Brings Westminster Focus to Industry Challenges Ahead of Parliamentary Report Launch [...]Read More
Discover more about our 125 Years of MovingRead more News & Resources

What to do if something goes wrongjo@rubiconmarketing.net2025-12-16T09:51:05+00:00
[H1] Moving Company Complaints: What to do if something goes wrong
Each year, BAR Members handle over 280,000 UK home moves. While the vast majority of these moves are smooth, disputes can occasionally arise. At the BAR, we take all customer complaints seriously and strive to ensure that our Members uphold the highest standards. The Association continues to rigorously manage the compliance of its Members with its Membership Criteria and the CTSI Approved Code of Practice. To provide further support, we offer an Alternative Dispute Resolution (ADR) procedure that is operated by an external, independent body.
[H3] Step 1: Contact your mover
Before escalating a complaint, it is essential to first contact the BAR Member directly. The ADR Scheme cannot review a complaint unless the dispute has been previously referred to the mover.
Contact your mover via email or send a recorded delivery letter to ensure receipt.
In your communication, include:
What you believe the business has not done as per the contract/quote.
Your desired resolution to the issue.
BAR Members should respond within three working days of receiving your complaint, with an endeavour to resolve disputes within 15 days and provide a Final Viewpoint in writing no later than eight weeks from receiving the complaint.
For additional support during this process, you can contact us at consumer.affairs@bar.co.uk. Please note that BAR must remain impartial and can only assist in facilitating ongoing communications with the Member.
[H3] Step 2: If Your Complaint Remains Unresolved – Contact The Furniture & Home Improvement Ombudsman (FHIO)
Complaints made against a BAR Member which cannot be resolved are handled exclusively by The Furniture & Home Improvement Ombudsman (FHIO), a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
Eligibility for FHIO Assistance:
[H3] FHIO can consider your dispute if:
The issue has already been through the Member’s internal complaints procedure.
The mover was a BAR Member when the service was delivered.
You refer your complaint no later than 12 months after your move took place or the storage element of your contract concluded.
[H3] You can bring your case to FHIO if:
The Member has issued their Final Viewpoint letter, or
Eight weeks have passed since your complaint was raised.
The Ombudsman expects both parties to communicate and engage with the complaints process prior to escalation.
[H3] FHIO are unable to assist if:
The complaint is against a mover who are not a BAR Member or who were not registered with BAR when the contract was entered into.
The dispute was not first referred to the Member.
The complaint relates to insurance matters (including claims of loss/ damage to property and/or goods) and/ or claims which could or should reasonably be dealt with by insurance or where a consumer should have made insurance provision.
The dispute has already been through the Courts or other redress scheme, or falls within the jurisdiction of an alternative Ombudsman, Regulator or Enforcement Agency.
The complaint exceeds £10,000 in value.
The complaint is about a Business to Business contract.
The dispute concerns alleged criminal activity.
The complaint relates to goods which are currently in transit.
The business has entered administration, liquidation or who has ceased trading.
The complaint is reasonably determined by FHIO to be frivolous or vexatious.
NB: You can check if your removals and storage company is currently a BAR member here.
[H3] How to Contact the FHIO about your dispute
If you require guidance or wish to submit an application, you can:
• Call FHIO on 0333 241 3209, or
• Visit FHIO’s website at www.fhio.org
You can submit your application online or by completing and sending an application form directly to FHIO by post or email.
To download the application form, click here. Along with the form, please include copies of the following supporting documents:
• Quotation
• Acceptance
• Terms and Conditions
• Consumer/ Member Correspondence
• Final Viewpoint Letter
NB. If you would prefer to choose a friend or relative to handle your complaint for you, FHIO are happy to make the appropriate arrangements. You can tell them about this in your application form.
[H3] What to Expect
Once received, FHIO will assess and investigate your claim impartially. Their service is free for consumers. Independence and impartiality are at the heart of the scheme and the values to which the Ombudsman adheres are of utmost importance to everyone at FHIO and BAR.
BAR will receive the outcome of any case review from the Ombudsman and once received, we always benchmark our Member’s compliance against our Code of Practice to identify any potential breaches.
If the Ombudsman makes an award in the consumer’s favour, it is binding on the BAR Member. If the award is accepted by the consumer, it becomes a full and final settlement. The consumer is therefore prevented from making any further claims for compensation against the business in relation to this complaint.
Once FHIO has given their decision, there’s no appeals process. However, if you are not satisfied with the outcome, you can still look at other ways to take your complaint further, such as the Small Claims Court.
Prior to escalating a complaint, please read the Ombudsman’s full consumer guide for customers of BAR Members here.
For further guidance, email us at consumer.affairs@bar.co.uk, or complete our Contact Us Form.
Download BAR CTSI Leaflet
Download BAR CTSI
Code of Practice
Download BAR
Consumer Guide
Download BAR Consumer
Application Form
Download BAR CTSI Leaflet
Download BAR CTSI
Code of Practice
Download BAR
Consumer Guide
Download Quick Start
Consumer Guide
Download BAR Consumer
Application Form
The Furniture & Home Improvement Ombudsman (FHIO)
Tel: 0333 241 3209

Advanced Payment Guaranteejo@rubiconmarketing.net2024-08-23T14:07:52+01:00
[H1] Advanced Payment Guarantee
When you move home, it is standard practice to pay your removal company in advance. Whilst all BAR members are financially vetted, they understand the concern that customers might feel by paying for their move in advance. Therefore as part of the membership criteria, all BAR Members provide the safety net of an Advanced Payment Guarantee Scheme to their customers.
BAR Member companies will provide you with details of the scheme to which they belong, and whether the cover provided is for moves within the UK only or on a Worldwide basis, and so it is important that you ensure your chosen mover provides the appropriate level of cover for the type of move that you are undertaking. The guarantee applies to private individuals moving home to, from or within the United Kingdom and so you can have total confidence in using a BAR Member company for your move.
The Scheme does of course have terms and conditions, and those full terms and conditions can be downloaded here.
For any customer queries under the BAR APG Scheme, please email apgscheme@bar.co.uk.
[H2] Feedback from customers of a former BAR Member
Thank goodness for your organisation that has been able to compensate us for some of the extra monies we unfortunately had to pay!!
Many thanks to you and your team.
Mrs DZ, Fri 28/08/2020
I am very grateful to the British Association of Removers for recovering at least part of my loss. Thank you for all your efforts.
Mrs JC, Wed 08/09/2020
Many thanks to you all, your hard work is appreciated.
Mr JB, Fri 25/09/2020
Thank you for your assistance with this matter and getting us some recompense for what can only be described as a very stressful experience.
Once again thank you for your help.
Mr WD, Wed 30/09/2020

Moving in the UKjo@rubiconmarketing.net2024-10-29T10:45:24+00:00
[H1] Moving home in the UK
Whatever the reason for your move, moving day itself can be the end of a long – sometimes difficult – process. Fund transfers can be delayed especially when there’s a property ‘chain’ to contend with and, with most moves taking place on a Friday it can put a lot of strain on everyone involved, from you the person moving to the solicitors. It’s at this point that you’ll be glad you chose a mover that is a Member of the British Association of Removers, with a moving crew who understand your predicament, and do everything they can to safely get your belongings into your new home.
Find a mover
Check a mover
[H1] Moving home in the UK
Whatever the reason for your move, moving day itself can be the end of a long – sometimes difficult – process. Fund transfers can be delayed especially when there’s a property ‘chain’ to contend with and, with most moves taking place on a Friday it can put a lot of strain on everyone involved, from you the person moving to the solicitors. It’s at this point that you’ll be glad you chose a mover that is a Member of the British Association of Removers, with a moving crew who understand your predicament, and do everything they can to safely get your belongings into your new home.
Find a mover
Check a mover
[H2] Why choose a BAR Member for your move
When you’re moving home it’s good to know that BAR Member’s are thoroughly inspected and bound to adhere to the Association’s stringent Code of Practice, so all our Members can be relied upon to provide a high level of service to the customer. You will also be protected by the BAR’s Advanced Payment Guarantee, so can rest assured that any advanced payment you’ve made will be protected by the BAR in the rare event that your mover experiences financial difficulties and is unable to carry out your move. For further peace of mind should a dispute arise with the mover there is a defined procedure in place to rectify the situation, through the BAR’s FREE and independent Dispute Resolution Service.
[H2] Why choose a BAR Member for your move
When you’re moving home it’s good to know that BAR Member’s are thoroughly inspected and bound to adhere to the Association’s stringent Code of Practice, so all our Members can be relied upon to provide a high level of service to the customer. You will also be protected by the BAR’s Advanced Payment Guarantee, so can rest assured that any advanced payment you’ve made will be protected by the BAR in the rare event that your mover experiences financial difficulties and is unable to carry out your move. For further peace of mind should a dispute arise with the mover there is a defined procedure in place to rectify the situation, through the BAR’s FREE and independent Dispute Resolution Service.
[H3] Maintaining high standards
As a BAR Member, your chosen mover will already have achieved an impressive level of working practice, but as dedicated and ambitious professionals many of our Members work for other prestigious industry recognised quality service standards which demonstrate that their company is working to the highest possible standard in both working practices and customer care. Amongst others, these may include the following:
BS EN 12522 – The Domestic Removals Standard
BS EN 14873 – Storage of Furniture and Personal Effects
ISO 9001 – Quality Management Systems
[H2] Additional services
BAR Members may also offer related services that are useful to you when you are moving home such as storage or shredding.
Storage
Most BAR Members can arrange safe and secure storage for you, whether temporary or longer term, depending on your requirements.
Shredding
Some BAR Members can provide a confidential shredding service either directly or through a licensed partner.
[H2] Frequently asked questions
The following are the most frequently asked questions we receive at BAR when people are looking to move home, wish to engage the services of one of our Members, or have encountered any problems with their move. If your query isn’t covered below please contact us at BAR on 01923 699 480.
[H2] Frequently asked questions
The following are the most frequently asked questions we receive at BAR when people are looking to move home, wish to engage the services of one of our Members, or have encountered any problems with their move. If your query isn’t covered below please contact us at BAR on 01923 699 480.
[H4] What makes a BAR Member different from any other removal company?
All BAR Members have to meet set criteria to join, and not all movers can meet those standards. All our Members are audited annually and must adhere to our Membership Criteria and Code of Practice. If a company fails to maintain these standards then their membership terminated immediately and they can no longer promote their membership or use the badge.
[H4] Is the BAR badge something movers simply pay to use?
No, because otherwise it would be worthless as a sign of professionalism. The BAR badge means that you can rest assured that the Member will provide you with a quality service which adheres to all of our membership requirements. Members are proud to display the badge and rightly so, it’s not easy to become a Member nor to maintain the standards required to retain that status.
[H4] How do I check if a mover is a BAR Member?
You can check on this website, call us on 01923 699 480, or visit the mover’s website. The BAR logo should be displayed alongside the TSI (Trading Standards Institute) logo, as a real-time live link.
[H4] Where do I stand if I need to cancel or postpone a move I’ve already paid for?
As soon as you know there’s a potential issue contact the Member. If they can accommodate your new dates they will. If you cancel close to the date of the move you may need to pay part or whole of the agreed fee. It’s possible your mover has had to turn down other work to meet your original dates. Some of our members offer cancellation or postponement waivers – a small premium you pay to cover you should you need to change the date or cancel.
[H4] What happens if any of my possessions are damaged or lost during the move?
Even with the greatest care no mover can guarantee that belongings won’t get damaged in transit. All BAR members must have insurance that meets our standard and they will discuss the options with you prior to engagement.
[H4] Do BAR provide removal and storage services?
We don’t; but all of our UK Members and International Associates do. We’re their Trade Association and represent their interests and ensure that they meet the standards of membership.
[H4] Will I pay more to use a BAR Member?
What you pay is down to the individual Member, BAR don’t set prices. The question to ask is ‘will I receive value for money’ and by using a BAR Member company the answer is most certainly yes. The Criteria for Membership of the Association coupled with the Code of Practice mean that the service you receive is of the highest standard and you can be assured that all BAR Member companies operate legally, ethically and safely.
[H4] Will I need to pay in advance for my move?
Advance payment is normal practice in the removals industry; movers need to ensure that they have enough crew and vehicles to carry out your move on the allocated day. Should you cancel at short notice for instance, and they are unable to get a replacement booking, the company will have incurred a great deal of cost which the advance payment protects.
[H4] What happens if the mover I’ve already paid goes out of business?
Choosing a BAR member to carry out your move means you are protected by the BAR Advanced Payment Guarantee (APG). So if you have paid in advance and the Member ceases trading your move will be carried out at no extra cost by another Member. This also applies to Overseas moves.
[H4] What happens if I’m not happy with the service I receive?
In the first instance discuss any issues arising with the Member company who provided the service. If the matter can’t be resolved to your satisfaction then you would have a right of access to our Alternative Dispute Resolution process, which is handled independently by The Furniture Ombudsman.
[H4] Is VAT payable on my move?
Yes, all BAR Member companies are registered for VAT.
[H4] How will my goods be protected during the move?
All removal staff undergo regular, industry specific training, part of which is in the art of packing. The team will bring all the necessary equipment and materials to appropriately pack your belongings to make them as safe and secure as possible during the move or if going into storage. Different items need to be wrapped and packed differently and sometimes with specialist materials. Your mover will ensure each item is packed in the best way possible.
[H4] Will the mover do the packing for me?
Your mover can supply you with all the packing materials you need at reasonable cost or within the price of the move. It’s certainly worth asking your mover to quote for packing. Not only will they pack everything more securely they’ll be much quicker at the job too – after all it’s what they do!
[H4] Do I need to clear out the attic for the movers?
It’s essential that your mover knows what is in the attic in order to provide you with an accurate quote. On the day, the removal team will only go into an attic if is it boarded, safe and with suitable access and lighting; otherwise you will need to bring the items down.
[H4] I can’t move in to my new home immediately, do your members offer storage?
Yes your mover can arrange safe and secure temporary or longer-term storage for you. When agreed in advance your goods are usually packed straight into wooden crates on the vehicle and then warehoused, ready to be delivered to your new home. For larger items – such as cars – these may go into metal shipping containers.
[H4] I have a piano/grandfather clock/barometer, is this a problem?
All our Members are used to packing specialist items. There will be a specialist on the moving crew that knows how to safely dismantle, pack and reassemble barometers and clocks with pendulums, and the whole crew will be experienced in the safe movement of pianos of all sizes up to grand piano!
[H4] Do I need to disconnect the cooker and un-plumb the washing machine?
Yes, you should do this before the crew arrive. The mover isn’t allowed to tamper with mains services.
[H4] What happens if I can’t get the keys for the new house on time?
We’re aware that many moves are scheduled for completion on a Friday when it can be hard to get hold of solicitors, banks or agents. Your mover will be sympathetic to your situation and as flexible as possible, but of course it may well affect their day too. Ask your mover whether they charge overtime or extra hours or whether they offer a Late Keys waiver, where you pay a small premium to cover this eventuality.
[H4] What happens if the new house I’m moving into isn’t empty?
If the existing owner/tenant is still packing for instance, see the question about keys above. If they have vacated the property but they have left furniture or other belongings there, ask your mover if they will remove it for you – they may well do, for a small fee, or even for free!
[H4] I have some valuable jewellery, will it be safe with the mover?
If agreed beforehand the Member will appropriately pack delicate or fragile items, using special materials where appropriate. However, we would advise you to take responsibility for items such as jewellery.
[H4] How long will it take to get everything loaded onto the vans?
Your mover can discuss this with you once they’ve prepared the quotation. The estimators are exceptionally good at calculating the volumes for moves and the space they will take up on the vehicle(s). This combined with the number of crew, the access and any special items will determine the time needed to load up your belongings.

Moving to another countryjo@rubiconmarketing.net2024-08-29T10:45:05+01:00
[H1] Moving to another country
When your move is to another country it can be an extremely exciting but equally daunting, prospect. Whether it’s a home move or a work transfer our Members can help you on your journey from beginning to end, wherever in the world you’re moving to.
When removal companies talk about moves with a destination outside of the UK, they tend to split these into two different types of move – European, and Overseas/International. They do this because very often the way in which the move is carried out is quite different, as are the complexities involved, the costs and how your possessions are physically transported to your new home. As you’d expect, moving from the UK to France is somewhat different to moving to Australia.
Find a mover
Check a mover
[H1] Moving to another country
When your move is to another country it can be an extremely exciting but equally daunting, prospect. Whether it’s a home move or a work transfer our Members can help you on your journey from beginning to end, wherever in the world you’re moving to.
When removal companies talk about moves with a destination outside of the UK, they tend to split these into two different types of move – European, and Overseas/International. They do this because very often the way in which the move is carried out is quite different, as are the complexities involved, the costs and how your possessions are physically transported to your new home. As you’d expect, moving from the UK to France is somewhat different to moving to Australia.
Find a mover
Check a mover
[H2] European moves
When you are moving from the UK to mainland Europe (and vice versa) it may well be that your possessions are taken to your destination in one or more removal vehicles, a ‘removal by road’. How this is completed varies by mover and their scheduled services, as well as your required timing, budget and preference. You may want your goods to be sent in a dedicated vehicle with just your possessions on board, or as part of a ‘shared load’, where other customer possessions are combined with yours on a vehicle to save costs. Your mover will discuss this with you in more detail to ensure that all your needs are met
Note: In some instances the European destination may just be too far to complete by road. If this is the case your goods will likely be transported as an ‘Overseas Move’.
[H2] Overseas moves
If your move is outside mainland Europe (or a distant destination within Europe), then a more specialised type of service is required to ensure that your possessions are wrapped, labelled and packed appropriately, before being delivered to their destination safely and on time, whether by sea or by air.
A particular set of skills are required for moving outside of the UK, so some BAR Members also belong to a dedicated sub-group of over 50 international relocation specialists within the Membership – the BAR Overseas Group.
All Overseas Group Members have years of experience and knowledge in dealing with moving beyond the UK. As well as taking care of your goods, they will advise you on the right type and level of insurance, provide advanced payment guarantees, and are inspected annually by BAR to ensure that they meet the Association’s exacting standards, which includes meeting the British Standard BS 8564 Overseas Moving standard.
This means that, from the initial survey to the moment you arrive at your final destination you can be certain that your belongings are in safe hands.
[H2] Frequently asked Questions
The following are the most frequently asked questions we receive at BAR when people are looking to move overseas. If your query isn’t covered below please contact us at BAR on 01923 699 480.
[H4] Is it standard practice to pay up front for my removal?
Advance payment is normal practice in the removals industry whichever country you’re moving to; movers need to ensure that they have enough crew and vehicles to carry out your move on the allocated day. Should you cancel at short notice for instance, and they are unable to get a replacement booking, the company will have incurred a great deal of cost which the advance payment protects.
[H4] How will my belongings be transported?
the best and most economical method of transportation. For most countries this will be by road. If this is the case and your goods have filled (or mostly filled) the removal vehicle, the crew that moved you out of your old home will most likely drive it to your new home and unpack it themselves. If it’s a smaller load, and it’s more economical it may go onto another vehicle as part of a combined load. You can of course choose what suits your particular circumstances. If the distance involved is great your belongings may need to go by sea, by air or, by a combination of the two depending on the route. The company will provide you with an estimate of the expected time of arrival at your new home.
[H4] How long will it take for my belongings to get to my new home?
Your chosen BAR Member will be able to give you a good idea of the transit time but please be aware that this can be affected by weather, road closures, ferry delays, political events and other unexpected occurrences. The final delivery will also be subject to customs clearance times which can vary by destination.
[H4] What items cannot be taken into Europe?
Different destinations have different requirements. For instance you can no longer take products of animal origin, such as any food or drink contain meat or dairy, or plants and plant products into the EU in your luggage, vehicle, or person. Your BAR Member will know the rules & regulations of your destination country and will provide details of any restrictions with your quotation.
[H4] What is transit insurance and do I need it?
We believe that moving with a BAR Member will mean it will go smoothly and without a hitch. However, even with the greatest care no mover can guarantee that belongings won’t get damaged in transit. All BAR Members must have insurance that meets our standard and they will discuss the options with you prior to engagement. If there is a claim later it will make the process much simpler if the cover has been provided as part of the removal quotation package.
[H4] Do I need to be present at the collection and delivery?
For the good of all concerned you, or somebody representing you, must be present during collection and delivery.
[H4] What do I do with items like jewellery?
As these items do not normally fall within the insurance or indemnity cover it is best if you can take these with you in your personal baggage.
[H4] How do I transport my pets?
If you are unable to move your pet(s) yourself ask your BAR Member for details of one or more specialist pet removal companies.
[H4] Do I need to sort out any customs documentation?
If the quotation is for a door to door service your BAR Member will take care of this for you. If there is anything specific for you to do, your mover will confirm this with you in advance and provide you with the relevant documentation.
[H4] What if I need storage?
If you require storage at either end your BAR Member can arrange this for you and will provide you with quotes as required.
[H4] How will my goods be protected for the journey?
BAR Members have a large range of packing materials, crates, paper, boxes and wrappings to choose from, and will select the most appropriate for the relevant items and the journey itself. Your mover will assess your requirements and advise what will be required and this will be included in the quotation.
[H4] Can I have one point of contact during the move?
If so desired you can have one designated point of contact for your move.
[H4] What can I do if I’m unhappy with the service I’ve received?
If you are unable to resolve any issues with your Member mover you should contact the British Association of Removers. We take complaints very seriously and if we cannot resolve the problem we will advise you how to initiate our independent complaints service.
[H4] How far in advance of my move should I book up with a mover?
Once you have had the quotation we advise at least two weeks’ notice. However, if circumstances mean a quick move is required your chosen BAR Member will be as flexible as they can be in meeting your needs.

Become a BAR Memberjo@rubiconmarketing.net2026-04-27T14:28:18+01:00
[H1] If you’re serious about removals, join the BAR
The British Association of Removers is the recognised trade association in the removals sector, and has remained dedicated to promoting professional excellence in the Removals Industry for over 100 years.
We set the professional standards for our industry and ensure that this standards are maintained by all our 450+ Members, thus enhancing every Member’s reputation.
[H1] If you’re serious about removals, join the BAR
The British Association of Removers is the recognised trade association in the removals sector, and has remained dedicated to promoting professional excellence in the Removals Industry for over 100 years.
We set the professional standards for our industry and ensure that this standards are maintained by all our 450+ Members, thus enhancing every Member’s reputation.
[H2] Services and benefits
The BAR offer Member companies a wide range of benefits and resources specifically designed to support and develop their business in the removals and storage industry, though the association itself or through its network of Affiliate partnerships. There are also annual audits and inspections which ensure that Members remain compliant with the Membership Criteria and the CTSI Code of Practice, as well as to their statutory obligations.
[H3] Benefits include:
Enhanced reputation, increased recognition and lead generation
Accreditation and certification of service levels
Access to Membership of special interest groups
Discounted training services
Access to affiliate service at lower prices
A Lobbying voice for the sector to government
Support and advice
Networking opportunities
Free subscription to R&S magazine
Download our Value for Money and Benefits of BAR Membership today to see how membership can elevate your removals business.
To find out if your company is ready to meet the requirements of BAR Membership, please complete our online pre-application checklist and a member of our Membership Services team will contact you to discuss your enquiry.
View our different membershipsPre-Application ChecklistTo find out if your company is ready to meet the requirements of BAR Membership, please complete our online pre-application checklist and a member of our Membership Services team will contact you to discuss your enquiry.
View our different membershipsPre-Application Checklist
[H3] BAR Training
[H3] BAR Young Movers
[H3] BAR Conference
[H3] Partnerships & Affiliates
[H3] R&S Magazine
[H3] BAR Services
[H2]
Testimonials from our Members
Keeping up with changes in legislation is vital to run legal and operate professionally. The BAR’s constant updates are invaluable. BAR events are an opportunity to network building relationships with removal companies up and down the country and affiliate members are there when you need them for products and services.
David Strank, Stranks Removals & Storage Ltd
BAR pulls together the industry experts from the leading removal companies, both big and small, via its councils to deal with industry issues to help shape best working practices and steer its members though the many challenges the logistics and transport world faces.
Tony Tickner, Euro Group International Ltd
BAR has helped us over the years to become a better business and to have more happy customers as a result.  But the biggest value for me of BAR membership is access to a wide and deep pool of knowledge willingly shared with and within the membership.  I might claim to be an expert on some matters but I don’t claim to be an expert on everything and I do know where I can find the expertise I need.
Rob Bartup, GB Liners Ltd
Being a part of this esteemed industry association has been pivotal to our growth and success. Its rigorous standards, combined with unparalleled networking opportunities, have empowered us to tap into a deep well of expertise and foster meaningful connections with fellow members. Beyond the stringent benchmarks, it’s the rich tapestry of member insights and dynamic collaborations that truly amplifies our potential and fuels our vision.
Simon Hood, John Mason International Movers